HatchWorks AI

BACKGROUND

Please describe your company and your position there.

I am the Director, DevOps & Cloud for a programmatic job advertising company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire HatchWorks?

We needed to hire several DevOps Engineers to augment a growing team.

SOLUTION

How did you select this agency and what were the deciding factors?

I had worked with HatchWorks in the past and was familiar with the quality of staff they supplied. We engaged several companies, but HatchWorks was able to provide the best talent in the shortest time.

Describe the project in detail and walk through the stages of the project.

I provided a detailed job description to HatchWorks and met with their talent acquisition team to explain my needs.

Describe the recruitment process in detail.

There were several steps in the recruitment process:

1. HatchWorks pre-screened candidates to match my requirements.
2. I performed an initial interview to screen for communication and culture fit.
3. My team performed a deep technical interview.
4. Final interview was performed by my CTO
5. I communicated to HatchWorks that we wanted to bring the candidate onboard

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Throughout the year, the process of sourcing and screening candidates got better.

How effective was the workflow between your team and theirs?

Early in the year, things moved slower that I had hoped. As the year progressed, the time to onboard new candidates significantly improved.

What did you find most impressive or unique about this company?

I like that they use staff augmentation resources from Latin America as they are in a similar timezone as the US.

Are there any areas for improvement or something they could have done differently?

I don't think they could have done anything different.

BACKGROUND

Please describe your company and position.

I am the Co-CEO of Catalyst Constellations

Describe what your company does in a single sentence.

We identify, upskill, and ignite high-impact changemakers within organizations, which increases the retention, productivity, and engagement of these high-value employees.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HatchWorks to accomplish?

• Find incredible talent
• At an affordable price for a small business

SOLUTION

How did you find HatchWorks?

Referral

Why did you select HatchWorks over others?

• Great culture fit
• Company values aligned

How many teammates from HatchWorks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

From the beginning of the process, they made articulating what we needed incredibly easy through a series of exercises that pulled the right information from us rather than us having to create it. Then, they crafted the job description, even the right title. 
And then the magic began. Candidate CVs that were so much better than any of our searches had ever uncovered appeared in our inboxes – and they were already prescreened. 
We received notes from HatchWorks’ recruiters about the ways in which candidates aligned with our needs, as well as honest assessments of where it may not be a perfect fit. This meant our interview could skip a lot of the basics and dive into rich conversations to get a sense of each candidate’s depth of experience, their interest in the specifics of the jobs we need to have done, and their fit with our culture.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There were excellent, pre-screened candidates, among them one we hired that is exceptional.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The delivery is on time, and they respond within hours.

What was your primary form of communication with HatchWorks?

Email or Messaging App

What did you find most impressive or unique about this company?

The combination of having a local, high-touch service with people who intimately understand my needs and how to work with me, with an abundance of talented, experienced nearshore candidates, makes me a HatchWorks customer for life. And to round out the story, while my co-CEO and I had high hopes for the candidate we selected, he surpassed what we had dared to imagine.

Are there any areas for improvement or something HatchWorks could have done differently?

Nothing I can think of.

BACKGROUND

Please describe your company and position.

I am the CEO of a medical company

Describe what your company does in a single sentence.

manufacturing medical device data systems.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HatchWorks to accomplish?

• To supplement our software development team for a cloud based data portal project.

SOLUTION

How did you find HatchWorks?

Online Search

Why did you select HatchWorks over others?

Company values aligned

How many teammates from HatchWorks were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Building backend and UX components of portal web site using Angular, ASP.NET Core, and ASP.NET Web API.

1. Add status column to bridge list to see errors from upload (no vent, no patient). 
2. Add average to Trend charts. 
3. Observation display scrolling; track custom date range. 
4. Attach vent needs a cancel button. 
5. Show blanks in height/weight editor if 0. 
6. Move patients to a different organization. 
7. Display ventilator subtype in various places. 
8. Click on compliance calendar to make that date “custom range”.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

SW developer had a very good grasp of project objectives and skill set to accomplish the assigned tasks on time. He asked relevant questions and accomplished tasks with a comfortable degree of independence. Several of the assigned line items were completed in less than estimated time allotments.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All tasks were delivered on time. Developer was responsive to communications and made himself punctually available.

What was your primary form of communication with HatchWorks?

Virtual Meeting

What did you find most impressive or unique about this company?

HatchWorks is very professional and down-to-earth practical as well. They are flexible and focused on helping us integrate the new developer into our team which was refreshing.

Are there any areas for improvement or something HatchWorks could have done differently?

We are happy with results.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of a video game development company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with HatchWorks?

We needed one of our video games to be ported to the Meta Quest 2 VR headset. We hired HatchWorks to reengineer the game to fit it for that product. 

SOLUTION

What was the scope of their involvement?

We worked together throughout the engagement, going from a pre-production phase to the final product. The game is a 3D puzzle game that players can manipulate in VR. HatchWorks developed the game for the headset using UNITY. 

What is the team composition?

We worked with a product manager, a few developers, porting engineers, and QA individuals. 

How did you come to work with HatchWorks?

We previously worked with an individual at HatchWorks while they were at another company.

How much have you invested with them?

We spent between $200,000–$1 million. 

What is the status of this engagement?

We worked together between January–May 2023. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We don’t have any metrics at this point because we haven’t released the game yet, but they did everything we wanted them to, so we consider the engagement a success. Our internal team also tested the game, and it received high marks. The quality was extremely high, and HatchWorks went above and beyond. 

How did HatchWorks perform from a project management standpoint?

Their team stayed on time and within budget. We used email, phone calls, Slack, and video calls to communicate. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

We were really impressed with Chuck (Senior Client Partner). He was extremely professional and got the job done. We also appreciated his trustworthiness; we knew it was the truth when he told us something. We’d also like to shout out Claudio (LATAM General Manager); he was efficient, professional, and an outstanding communicator. 

What did you find most impressive about them?

We were highly impressed with their professionalism and how easy their team was to work with. The quality of work was very high, and they delivered the results we were looking for. 

Are there any areas they could improve?

We think they could work on their documentation; it wasn’t bad, but if there were something to improve, that would be it. 

Do you have any advice for potential customers?

Have frequent and open lines of communication. 

BACKGROUND

Please describe your company and your position there.

I'm the director of Product at a company which collects processes and analyzes spatial data with a variety of sensors and delivers insights to clients from this remotely sensed geospatial data in the form of data products, analytics or software solutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire HatchWorks, and what were your goals?

We build agile teams and traditionally have used offshore developers for this work. We were looking to staff a team with nearshore developers to take advantage of some of the benefits of nearshore. Hatchworks helped us staff and build out this team.

SOLUTION

How did you select this vendor and what were the deciding factors?

We surveyed 5 companies doing interviews with each and then had a panel select the winner on a variety of criteria. The main benefits for hatchworks were its size and maturity as a company, it's technical vetting process was unparalleled compared to any other, proactive engagement and their account leadership team.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

This is ongoing staff augmentation but we needed a backend, front end and dev ops developer to help build out a team focused on building a work management application that focuses around geospatial strength.

Members are required to participate in backlog grooming, sprint planning, technical design and prototyping as well as sprint planning and bug triage etc. We run this team in 2 week sprints. Each member is expected to post daily updates on slack and to work with other teams in pursuit of building out this product.

How many people from the vendor's team worked with you, and what were their positions?

3 1 FE Developer 1 Full Stack Developer 1 DevOps Developer 1 Account Manager 1 Developer Lead 1 Head of Recruiting

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Team members onboarded quickly and delivered value. They also got dialed in with the agile methodologies extremely quickly. The code being produced by the team was seen as incredibly advanced and was used as a reference for other team members.

The developers showed advanced skills taking initiative to write through unit tests, to anticipate issues around scale, encouraging story splitting and doing research spikes. The team was all consistently very responsive, showed deep expertise, advanced English and strong work ethic and software development best practices.

Describe their project management style, including communication tools and timeliness.

Very comprehensive. The developers write a detailed status daily. They set expectations well. All team members contribute actively to various team ceremonies. Their account leadership meets with our leadership every other week to ensure our experience with their team is superior in every way.

What did you find most impressive or unique about this company?

They technical search and also bin'ing this into sprints with themes I found very impressive. They take a very proactive approach on communication and expectation setting. Every single resource they have brought was extremely talented and a great fit. This company really knows how to find and get talent

Are there any areas for improvement or something they could have done differently?

None at this time. We are elated with our current relationship and outcomes.

BACKGROUND

Please describe your company and your position there.

I'm the VP of Technology at HoneyBaked and responsible for delivery of products and services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire HatchWorks Technologies?

Our company needed to launch a loyalty program in 7 months as part of our digital transformation effort. We needed someone to lead the overall product requirements and delivery of this solution.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected Hatchworks because of their focus and history of delivery products. We needed a firm with the right skillsets to work with the business and drive various members to a consensus on the overall experience of the program.

Describe the project in detail and walk through the stages of the project.

It was a 7 month project that was delivered using an agile-like methodology working across the business, IT, and our loyalty vendor. Our product manager was able to define the requirements of the program, the overall experience, and worked with our development team to meet the tight timelines we were given.

How many resources from the vendor's team worked with you, and what were their positions?

We had one product manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have already reached 20% of our targeted enrollments in the first year within the first two weeks. Excellent customer feedback, simple experience, and stable solution.

How effective was the workflow between your team and theirs?

Great collaboration between the teams. Hatchworks was integrated seamlessly within our team and was very effective at working across teams and driving to a consensus.

What did you find most impressive or unique about this company?

I appreciated how quickly their learned about our business. They were seen as key drivers for making decisions and molding the program.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I am the CEO of a boutique technology consulting firm

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire HatchWorks Technologies, and what were your goals?

I brought on Hatchworks to work directly with my consulting team to rebuild a front end application for one of my large customers. That customer wanted my team to deliver in a hybrid model using nearshore LATAM engineers alongside my team members locally in Atlanta. This helped with client budgeting - their team members are all around the world and so the idea of a nearshore team was interesting to the end client.

SOLUTION

How did you select this vendor and what were the deciding factors?

I selected this vendor through a pre-existing relationship with the Hatchworks CEO and from ongoing conversations to understand their nearshore model.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Hatch was very responsive to partnering with us and providing top talent in LATAM. They were flexible when the end client changed their skills needed and pivoted to find the appropriate engineers. When one engineer relocated for travel, Hatch was quick to respond with a backfill. And then finally the level of quality output and code and professionalism was high where the combined team received accolades from the end customer.

How many people from the vendor's team worked with you, and what were their positions?

3: worked with the Hatch CEO, an account leader, and a direct recruiting contact

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Good feedback from end customers, my technical leaders are happy with Hatch velocity and code quality

Describe their project management style, including communication tools and timeliness.

Based on the type of project, my team is providing project management but Hatch does a good job in coordinating across their devs

What did you find most impressive or unique about this company?

They have started to optimize on the nearshore model, which is becoming more and more popular post covid

Are there any areas for improvement or something they could have done differently?

There was a little bit of rate fluctuation throughout the project but overall they kept to their commitments which goes a long way in my book.

BACKGROUND

Please describe your company and your position there.

I am the VP of Digital Transformation for a $2B staffing company that specializes in on-demand staffing and RPO for blue collar work.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire HatchWorks Technologies?

We were looking to understand the competitive landscape in order to identify areas of opportunity in the market.

SOLUTION

How did you select this vendor?

We have a long-standing relationship with Hatchworks. They have done several market analysis projects for us in the past and have always been able to synthesize large amounts of market data into a compelling and easy to understand story. They also work with us in the software development side of the house.

Describe the scope of their work in detail.

After initial discovery meetings, they conducted a targeted competitive assessment resulting in a SWOT analysis and recommendations regarding the following strategic areas:

1. competitive organizational design;
2. trends, M&A, innovation and VC activities;
3. operations and offerings opportunities.

They documented their findings and insights into an executive presentation and worked with us to create a summary board presentation. They then presented to the board and to several executive audiences.

What was the team composition?

The client team consisted of the CTO, our top strategy analyst, and me. The vendor team consisted of the lead and two researchers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have identified several key opportunities to differentiate ourselves from both traditional and emerging competitors.

How effective was the workflow between your team and theirs?

Our strategy analyst worked closely with Hatchworks throughout the project, meeting with their team almost every day. We also held weekly status meetings and content reviews. The CTO reviewed multiple drafts to help guide the creation of the presentations. Finally, we conducted a pre-read with key executives to gain feedback and refine the board presentation.

What did you find most impressive about this company?

HatchWorks Technologies was always a true partner that consistently delivered results. They are able to synthesize large amounts of data into a compelling and easy to understand story via their domain expertise and thought leadership.

Is there any area for improvement or anything that could have been done differently?

This was one of the best executed projects I have experienced.

BACKGROUND

Introduce your business and what you do there.

I’m the director of program management for a national healthcare provider that operates in six states and has 80,000 employees. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with HatchWorks Technologies?

We hired HatchWorks for their IT support and management services. 

SOLUTION

What was the scope of their involvement?

Our organization used HatchWorks in four capacities. One was to support an electronic medical record system that served around 80% of all the hospitals in the US. Their team supported the first wave of this system’s rollout to 60% of our business. 

Meanwhile, one of their program managers provided technical support for three of our core apps and contact center. The program manager that supported these apps also provided development support for a new technology under development as well as two of our quality systems that captured customer feedback on surveys and rated the calls that came into our contact center. 

Two other program managers from HatchWorks supported a large business transformation effort by our company. Specifically, we moved from a centralized model to a decentralized one with a three-month turnaround time. In other words, we had an aggressive deadline for this initiative, and their product managers supported five of the regions in which we rolled out the new model. 

What is the team composition?

We worked with four people from HatchWorks, and all of them were program managers. 

How did you come to work with HatchWorks Technologies?

I had a longstanding relationship with HatchWorks from my previous roles, so I trusted them with this engagement and our business transformation initiative. To be specific, I reached out to our leadership team and told them that I needed assistance from HatchWorks. 

How much have you invested with them?

We spent around $250,000. 

What is the status of this engagement?

Our engagement lasted from November 2021–February 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

One of the engagement’s highlights was related to the implementation of the electronic medical system into our business. When HatchWorks’ program manager joined that project, we were only three weeks away from the actual go-live date — we were behind schedule by 15%. Luckily, the manager helped us catch up within one week and maintained our progress. 

For the business transformation project, we had to roll out the new decentralized model in five regions by March 2022. One region was projected to finish by mid-April 2022. Because of the hard work of HatchWorks' program managers, we were able to finish everything by the end of February 2022. 

Overall, HatchWorks exceeded our expectations; they had truly daunting tasks, but they more than delivered. 

How did HatchWorks Technologies perform from a project management standpoint?

HatchWorks was a great partner. They always met the deliverable dates that I gave them. They made sure that we stayed within our budget, and they were flexible in working with us. Overall, they did a good job of managing our projects. 

To communicate, we had regular phone calls. We also used a management system that their managers and I used for our day-to-day work. 

What did you find most impressive about them?

HatchWorks had an excellent understanding of the product development process. More than just managing a technological project, the team provided solutions and observations to help us move our initiatives forward. This added much value to our IT team. 

On top of that, they brought high-quality talent to the table for all the roles they filled. Their organization did an excellent job of identifying and securing great talent. As a result, I knew I could trust whoever they put on a team. 

Are there any areas they could improve?

If they had a more local presence, that would have helped our projects better. My product team didn’t have any budget for travel, so this wasn’t 100% HatchWorks’ problem. 

Do you have any advice for potential customers?

If you want to get the most bang for your buck with HatchWorks, you should have a clear vision of what will add the most value to your technology. Our business stakeholders don’t have a clear vision for some of our technologies, and this has slowed down some of the projects. Put another way, if you have a clearly defined vision when you come to the table, then you’re giving HatchWorks the fuel they need to get started. 

BACKGROUND

Please describe your company and your position there.

I lead HR performance improvement and transformation for a large publicly traded insurance and financial services organization.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire HatchWorks Technologies?

We hired Hatchworks to help us improve the operational performance of our HRIS technology platform, Workday. We implemented Workday within an aggressive timeframe resulting in the bare minimum features for the business. We found that this was not ideal because there was still a tremendous amount of manual work required despite Workday being live.

SOLUTION

How did you select this agency and what were the deciding factors?

I’ve worked with Hatchworks in the past with a prior organization and they deliver excellent results when partnering on technology transformation projects.

Describe the project in detail and walk through the stages of the project.

We were tasked with improving Workday to increase operational efficiencies, enable the business to do more self-service work and to reduce long-term spend on consultants.

Describe the recruitment process in detail.

It was brief. As mentioned, due to working with Hatchworks in the past, I specifically reached out to them, put together a business case and submitted it to our executive leaders.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

This project was very successful. In almost a year, we made 200+ improvement to Workday which resulted in increased satisfaction from the business.

How effective was the workflow between your team and theirs?

It was great. We had a regular cadence of meetings and business processes in place with controls to not risk any data security issues.

What did you find most impressive or unique about this company?

Hatchworks does a great job of communicating best practices and giving you the “why” behind them. They were very knowledgeable and truly worked as partners.

Are there any areas for improvement or something they could have done differently?

None