Growmatic Savtech Global

BACKGROUND

Please describe your company and position.

I am the CEO of MedLaunch

Describe what your company does in a single sentence.

An advanced conversational AI platform that automates inbound and outbound calling operations. It provides human-like, 24/7 customer support, lead qualification, and appointment scheduling in over 40+ languages with sub-second latency, helping businesses scale without increasing headcount.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Growmatic Savtech Global to accomplish?

• We hired Growmatic Savtech Global to automate our inbound and outbound calling operations and streamline our customer support system. Our primary goal was to integrate their AI voice agent platform (Talkobotic) to handle lead qualification, manage appointment scheduling 24/7, and reduce missed customer calls. We wanted to improve our response time and scale our customer service efficiency without heavily increasing our overhead costs.

SOLUTION

How did you find Growmatic Savtech Global?

Online Search

Why did you select Growmatic Savtech Global over others?

High ratings

How many teammates from Growmatic Savtech Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved deploying an AI-powered conversational voice agent system to automate our sales and customer support channels. Growmatic Savtech Global was responsible for setting up the platform, training the AI voice agents tailored to our business script, and integrating it with our current CRM workflow.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from this project clearly demonstrate its success. After implementing the AI voice agents, our call answering rate increased to 99%, virtually eliminating missed leads during after-hours. Additionally, our customer response time dropped to under two seconds, and the automated system successfully qualified over 35% more leads within the first month. This drastically reduced the workload on our human staff and improved our overall sales conversion rate.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was highly professional and well-structured throughout the deployment. Growmatic Savtech Global followed a clear timeline and delivered every key component, including the AI voice training and CRM integrations, completely on time. Communication was seamless; they set up regular weekly check-ins and were incredibly responsive to our feedback. Whenever we needed adjustments to the calling scripts or AI response latency, their technical team addressed and resolved our requests almost immediately.

What was your primary form of communication with Growmatic Savtech Global?

Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive about Growmatic Savtech Global is the incredible conversational quality and near-zero latency of their AI voice agents. Unlike traditional automated robocalls that sound rigid and mechanical, their system sounds remarkably human-like, managing smooth back-and-forth dialogue across multiple languages. Their ability to deliver advanced conversational AI that feels natural and actually resolves customer inquiries in real-time is highly unique in today’s market.

Are there any areas for improvement or something Growmatic Savtech Global could have done differently?

The overall implementation was highly successful, but one area for minor improvement would be the initial onboarding documentation. Providing more comprehensive user manuals or video tutorials upfront for our internal staff would have made the initial transition and dashboard management slightly quicker during the first week. However, their support team was always available to guide us whenever we had questions.