GritHR Solutions

BACKGROUND

Please describe your company and position.

I am the Founder, CEO of Lead Love

Describe what your company does in a single sentence.

RevOps services agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GritHR Solutions to accomplish?

• Get compliant - multi-state registrations
• Manage onboarding and payroll
• Overall getting organized with employment docs and processes (first-time founder)

SOLUTION

How did you find GritHR Solutions?

Online Search

Why did you select GritHR Solutions over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Great communication

How many teammates from GritHR Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Before I met GritHR, my company's compliance and HR activities were a huge stress. I needed someone reliable, willing to tailor their approach to meet my needs and help me learn the ropes, and most importantly - an HR expert who really cared about my business's success. I was very lucky to find GritHR. They got us compliant quickly after starting and actively guided me through the processes, rather than relying on my for direction. That was two years ago, and GritHR has been managing all of our HR, compliance, payroll, and benefits administration ever since. My company has grown quite a bit during that time and GritHR has played a pivotal role in that growth. As our needs evolve, they're always at the ready to take us to the next level.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Compliance: 100% compliant for the past two years Employees have all been very happy with onboarding and benefits administration Founder's time spent thinking about compliance and HR: close to zero

Describe their project management. Did they deliver items on time? How did they respond to your needs?

GritHR is impressively responsive. I can always get a reply within 1 business day, but usually much quicker. I never have to worry about items being overdue. I am the one who's more likely to drop something, and they will follow up with me until it gets done.

What was your primary form of communication with GritHR Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The one thing that ties all of GritHR's great qualities together is that GritHR is invested in my company's success. The work is always carried out thoughtfully, and we are given proactive recommendations on what we needs to be doing as we grow. When we encounter growing pains, GritHR usually has a process already developed and ready to help us through it.

Are there any areas for improvement or something GritHR Solutions could have done differently?

n/a

BACKGROUND

Please describe your company and position.

 I am the head of Operations of an educational organization

Describe what your company does in a single sentence.

We provide college admissions counseling as well as life coaching and support for high school students.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GritHR Solutions to accomplish?

• Strategically manage human resources
• Create scalable HR programs

SOLUTION

How did you find GritHR Solutions?

• Online Search
• Referral

Why did you select GritHR Solutions over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from GritHR Solutions were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We've been partnering with GritHR for over 2 years now to manage all facets of our HR program. Our key deliverable since day 1 has always been to hand-off HR to a team that can fully manage our HR to allow us to focus on growing our business. GritHR is a true, turnkey solution for a fractional, outsourced HR department.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Higher employee engagement and retention, revenue growth, and compliant HR operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management skills are great. They provide clear project plans and keep us updated with each step along the way. They are always ahead of schedule.

What was your primary form of communication with GritHR Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

That they were able to seamlessly blend into our team and culture.We've never though of HR as a profit driver until we worked with GritHR.

Are there any areas for improvement or something GritHR Solutions could have done differently?

Keep doing what you're doing!

BACKGROUND

Please describe your company and position.

I am the Chief Operating Officer of a real estate company

Describe what your company does in a single sentence.

Property Management & Real Estate

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GritHR Solutions to accomplish?

• Streamline HR Functions
• Assist with Recruitment

SOLUTION

How did you find GritHR Solutions?

Online Search

Why did you select GritHR Solutions over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from GritHR Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We required assistance with streamlining our HR functions across the board in the company as well as help with recruiting and talent acquisition. We also needed to guidelines to establishing our employee handbook as well as employee files.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have received our handbook outline as well as an enormous amount of help with talent acquisition thus far. The team has been able to assist us with our hiring needs as well as guide us through best practices for handling employee issues as they arise.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team is always extremely responsive to all our needs and has been a tremendous help since we've started with them. The company handbook was completed ahead of schedule and they are currently working with us on our hiring needs which is a work in progress.

What was your primary form of communication with GritHR Solutions?

Virtual Meeting

What did you find most impressive or unique about this company?

Their innovative approach to HR has been the most impressive thus far. They've been able to help us identify areas where we can improve and be more efficient especially as it relates talent acquisition.

Are there any areas for improvement or something GritHR Solutions could have done differently?

Nothing to date!

BACKGROUND

Please describe your company and position.

I am the VP Cybersecurity & Compliance

Describe what your company does in a single sentence.

We are a managed services and managed security services provider.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GritHR Solutions to accomplish?

• Benefits Management
• Employee Retention
• Payroll Services
• Staffing & Recruiting
• Strategic HR Consulting

SOLUTION

How did you find GritHR Solutions?

Online Search

Why did you select GritHR Solutions over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from GritHR Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Grit handles all of our HR needs that would have traditionally required multiple partner relationships and internal management. Fully managed Human Resource solutions that are done professionally with a nationwide capability have been made very easy.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were handling HR internally and were growing rapidly. We were still too small for a full internal human resources department. By outsourcing the labor, getting strategic advice, and taking advantage of a number of fully managed service offerings we have saved considerable costs and reduced a significant number of risks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything is always delivered on time (or early), in excellent quality, and thorough. Having a team of professionals handling it also allows us to benefit from the experience, and prevents us from having unintentional oversights and the administrative burden of management.

What was your primary form of communication with GritHR Solutions?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The people, the culture, and the value of services delivered are impressive. It wasn't just one thing, its the package that's delivered.

Are there any areas for improvement or something GritHR Solutions could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I am the Operations Director at a small nonprofit civic engagement organization helping to register millions of people of color to vote.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GritHR Solutions?

In an effort to retain the best talent across America, our organization is fully remote requiring us to register in a number of different states. Given our limited bandwidth, we needed support to ensure our state tax filings were compliant.

SOLUTION

How did you select this firm and what were the deciding factors?

Our trusted benefits brokerage team referred us to a compliance expert which turned out to be GritHR! We needed a firm who knew the compliance landscape for nonprofit organizations and requirements as they varied by state.

Describe the project in detail and walk through their service package.

They registered our organization in multiple states to ensure compliance with state payroll tax withholding, unemployment, and workers compensation.

How many resources from the vendor's team worked with you, and what were their positions?

I worked directly with the Managing Director/Founder.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Shannon came right in and got us up to speed quickly with all of our state tax accounts. She is knowledgeable out various requirements which helped us navigate an otherwise tricky landscape.

How effective was the workflow between your team and theirs?

Very effective! Shannon met with me weekly to ensure we move forward with our goals on time. She is very responsive to email and always willing to hop on a call.

What did you find most impressive or unique about this company?

The promptness of their responses to very complicated questions is impressive. For a small organization, this level of expertise has been invaluable.

Are there any areas for improvement or something they could have done differently?

Nothing that comes to mind.

BACKGROUND

Please describe your company and your position there.

SFR3 - Single Family Rental/Construction Company Director Of Recruiting (+HR)

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GritHR Solutions?

100% HR solutions (Onboarding/offboarding, employee relations, system generations, termination procedures, payroll, etc.)

SOLUTION

How did you select this firm and what were the deciding factors?

HR solution in a box = attractive

Describe the project in detail and walk through their service package.

The project is all inclusive and ongoing. They created our handbook, compliance, Onboarding/offboarding, employee relations, system generations, termination procedures, payroll, etc.

How many resources from the vendor's team worked with you, and what were their positions?1-2 - Stephanie mainly/almost exclusively. Position = HR.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

I have nothing but extremely positive remarks regarding Stephanie. The attention to detail is second to none. Not to mention the learning curve associated with our business.

We are an extremely large client in start-up growth mode. We should likely have an entire HR department composed of many people. Stephanie came in and took on this entire function. Lots of development, and was able to be detailed enough to have our systems work together (as we are also a tech company).

Others on Grit have tried to help out, but errors were made. This is a very tech heavy company so one small mistake such as lowercase letter can break our systems. Stephanie took the initiative to handle herself because she can hold herself accountable for any mistakes. Once again, thats where her detailed manner shed light.

Overall I would rate her at the highest level. And us as a client (taking on the whole HR function), is very difficult. I would hire her at any company at a high level for HR.

How effective was the workflow between your team and theirs?

They are efficient, responsive, and attentive.

What did you find most impressive or unique about this company?

Finding and providing HR solutions where we didnt think to look

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

I am the CEO of several companies. Currently Grit HR works for us in our new start up The CPAP Box. We provide online medical equipment around the country.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GritHR Solutions?

Full Service HR without the cost of a Director level person. And often that ONE person is not well versed in everything. Lastly, the other online HR firms are advice and mostly legal forms only. They don't deal with the real HR day to day - payroll, finding benefits, answering questions, handling PTO, handbooks, etc.

SOLUTION

How did you select this firm and what were the deciding factors?

I have worked with them before and wish I had met them 10 years ago. They bring the full service range, but at a much lower cost because truth be told, we don't have 40 hours of work of HR.

Describe the project in detail and walk through their service package.

Grit HR is our HR department, soup to nuts. They oversee payroll, benefits, help us with any employee issues, keep us apprised of legal and filling issues etc. Plus if we need an expert in an area, they have one.

How many resources from the vendor's team worked with you, and what were their positions?

I have worked with 3 people, but mostly work with our primary HR Specialist Stephanie. She finds anyone else she needs within the company. So simple and she is incredibly responsive.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

They took over the HR of a larger (100 employee+) company that was in transition. They took over HR for less than we were paying and it was 100 times smoother! With the current company where we had to do a lot of start up work, they have been indispensable. Making sure we are registered everywhere we need to be. Making sure I get payroll approved on time. They protect us.

How effective was the workflow between your team and theirs?

Seamless.

What did you find most impressive or unique about this company?

They have all the skills at a fraction of the price. I am realizing just how much time my previous HR folks wasted on nonsense. These guys not only get everything done, but my employees feel more engaged and heard. Good HR will always help you. Bad HR is like an anchor. I've experienced both. As I said earlier. I wish I had found these guys years ago.

Are there any areas for improvement or something they could have done differently?

Not so far. I am sure we will grow together. Business is growing quickly right now. I am sure they are up to the challenges as the come.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a marketing agency. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GritHR Solutions?

We initially had a complicated situation with state registration because our employees reside in different states. We were looking for someone to help us with personnel registrations, renewals, and audits. 

SOLUTION

What was the scope of their involvement?

GritHR Solutions is our HR provider. They provide HR consulting, and they also handle our contractor payments. I’ve added them to our Gusto portal, which they are using for their tasks. 

What is the team composition?

I’m working with their founder. 

What is the status of this engagement?

We’ve been working together since December 2021, and our relationship is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve saved around 10–15 hours per month, thanks to GritHR Solutions. Before working with them, our HR processes have been a mess.

How did GritHR Solutions perform from a project management standpoint?

GritHR Solutions meets their deadlines and stays on budget. We usually communicate using Slack. 

What did you find most impressive about them?

GritHR Solutions is very reliable. I’ve already cycled through different freelancers, but those other folks haven’t been a good fit for my company. Meanwhile, GritHR Solutions has the consistency that I need, removing the need for me to find a new partner every few months. 

Are there any areas they could improve?

I can’t think of anything. We’re pretty happy with everything so far.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a managed IT services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GritHR Solutions?

We didn’t have any HR management capabilities, so we wanted to find a partner.

SOLUTION

What was the scope of their involvement?

GritHR Solutions provides us with the full range of HR services. Their scope includes writing job descriptions, handling our recruitment, policies, and HR information system, managing the payroll and general transactions with our staff, administering employee benefits, and handling issues related to our employees. Additionally, GritHR Solutions has done various HR projects for us, including implementing an information system, an LMS, and a new payroll system.

What is the team composition?

I’ve worked with 2–3 people from GritHR Solutions, but I’ve worked most closely with the founder.

How did you come to work with GritHR Solutions?

I found GrtHR Solutions on Upwork.

How much have you invested with them?

We’ve spent between $75,000–$100,000.

What is the status of this engagement?

We started working together around June 2021, and our engagement is ongoing. We have a monthly services agreement with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

In the last 12 months, GritHR Solutions has filled 15 positions for us, all with high-quality candidates who match our needs.

How did GritHR Solutions perform from a project management standpoint?

The system implementation projects have been successful; GritHR Solutions has completed them on time and within budget. We communicate via Microsoft Teams and email, and they use a project management system on their end, but I don’t know which one.

What did you find most impressive about them?

What sets GritHR Solutions apart from their competitors is their responsiveness, thoroughness, and competency; they’re a highly competent team. Out of the roughly 50 business relationships that we have to support our business, our relationship with GritHR Solutions is, by far, the best and most effective one. Their services have impressed us tremendously.

Are there any areas they could improve?

No.

BACKGROUND

Introduce your business and what you do there.

I’m a co-founder of an IT outsourcing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GritHR Solutions?

We’re a small business of about 40 employees, and since my co-founder and I are operators, not HR experts, we didn’t have a good HR solution for our employees. We hired GritHR to help us.

SOLUTION

What was the scope of their involvement?

GritHR has assigned a consultant to act as our HR director. They manage everything related to HR, including compliance, employee relations, payroll, recruiting, and onboarding. Other tasks include handling employee agreements, company policies, leave administration, and benefits. Additionally, they’re writing our HR handbook. 

They use Paycor for payroll and have moved our 401(k) to Human Interest. The team also organizes HR training that they deliver through a learning management system (LMS) that we use via our Paycor relationship. They’ve also established a social committee that organizes and designs our social events. 

When it comes to recruitment, they handle everything from start to finish. They help write job descriptions and post them on boards. The team works with recruiting agents if needed, though they handle as much of that work as possible. They work with HireSelect to collect candidates’ resumés and give them personality tests. Additionally, they use a tool to send an email to candidates with 5–6 questions, and candidates can then use their computer to respond in video format. GritHR handles the onboarding process and then transitions the employee to the hiring manager. 

What is the team composition?

We work with one HR consultant from GritHR.

How did you come to work with GritHR Solutions?

We found them through Internet searches and interviews. We looked at a number of different outsourcing companies and liked GritHR the best. 

How much have you invested with them?

We’ve spent over $50,000.

What is the status of this engagement?

We started working together in March 2021, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

GritHR is excellent, and they exceed our expectations. They’ve really helped build up our recruiting process; our company was about half the size when we started working with them. Our consultant gets goals every quarter, and they’ve been 100% successful in achieving them, plus additional goals. 

Moreover, they’re fully integrated into our team. Our company follows an Entrepreneurial Operating System (EOD), so we have leadership meetings every week, and GritHR sits in on them as our HR lead. Because they have a lot of experience, they’re very good at anticipating our company’s needs. Overall, we couldn’t be happier with GritHR, and we plan to continue using them. 

How did GritHR Solutions perform from a project management standpoint?

They’re excellent at project management. Since we only work with one consultant, she manages every HR project, and she’s been successful in all of them, which speaks volumes about her work ethic and quality. 

We use Traction Tools to manage our EOS environment, and we use SharePoint to share files. Our consultant has an account within our Office 365 environment, and we use MS Teams for chat and video conferencing. 

What did you find most impressive about them?

The best thing about GritHR is that our employees and team members love them. Our consultant adds value to our team, and bringing them in is one of the best things we’ve done. 

We want to be known as a great company to work for and lacking an HR person didn’t speak too well about us. Since we brought in GritHR, our employees have really benefitted from it, and they report how good the consultant is.

Are there any areas they could improve?

I can’t think of anything they should do differently. 

Do you have any advice for potential customers?

Hire them! GritHR’s consultant is an expert who knows what they’re doing, so trust their expertise and allow them to do their job.