Remarkable by Design

As our name suggests, we are a talented group of like-minded, highly creative, occasionally unconventional, design and branding experts. All under one roof, on the South Coast.

We craft and create a range of compelling concepts and designs that surprise, delight and generate tangible commercial results for our ever-growing group of clients.

We’re proud of the smart, precise and bold work we continue to craft and create at The Graphic Design House, and look forward to welcoming like-minded, collaborative clients into our world.

We never settle for ‘good enough’

There’s always one more question, idea or solution. Because ‘good enough’ is never enough.  We consciously stress-test every brief because we find alchemy really happens at the leading edge.

 
Undisclosed
 
Undisclosed
 
10 - 49
 Founded
2004
Show all +
Portsmouth, United Kingdom
headquarters

Portfolio

Key clients: 

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Digital Design

Your target audiences, like you, live in an integrated world where gaining and retaining their attention needs consideration in both. We can create a wide variety of  innovative digital communications which can stand alone or  work as integrated  digital pieces with any  tangible material. Indeed when we create any printed material we always ask you to consider how you might use  elements in social media, on your website or on

line marketing.

Reviews

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Graphic Design for Local City Council

"Their communication was effective and excellent."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Dec. 2019 - Feb. 2020
Project summary: 

After receiving a simple project brief and drafting ideas, The Graphic Design House designed and printed two A5 brochures to advertise two different events.

The Reviewer
 
1,001-5,000 Employees
 
Chelmsford
Marketing Business Partner, Local City Council
 
Verified
The Review
Feedback summary: 

The brochures received positive internal and external feedback and, after being mailed out, boosted sales. Working quickly yet patiently, the team produced authentic designs. The Graphic Design House was flexible when challenges arose, making them an ideal partner for future projects.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am a Marketing Business Partner for local government. Our team works on promotion of events, festivals, theatres and sports centres etc. We serve a city of approximately 170,000 residents.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Graphic Design House?

To design and print two new publications - a 16pp A5 brochure to promote theatre shows and an 8pp A5 brochure to promote a county-wide festival of Science events and drive people to the website.

What were your goals for this project?

We wanted to raise awareness amongst our residents of the ESSEX 2020 campaign and drive tickets sales for individual events.

SOLUTION

How did you select this vendor?

We wanted to use a new designer for these two publications so we could have original and fresh designs. We were also looking to use TGDH for a larger project down the line so it was great to build a good working relationship on a smaller project first.

Describe the project in detail.

We provided the designer with content and a very basic brief for both items. They came back to us with follow up questions and then some initial design ideas. We then went through a proofing . amending processing before reaching the final design. One of the designs went through a complete redesign midway through the project due to outside influences and TGDH were very patient throughout the process dealing with changes etc.

What was the team composition?

We were assigned an account executive to deal with both projects and a lead designer for each. I was able to communicate directly with the designers as well as the account executive. There were also other members of the team that were made aware of the projects and able to competently deal with enquiries if key contacts were unavailable.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have had very positive feedback from staff and customers on the look and feel of both publications. Final ticket sales are not available yet there was a noticeable increase in sales after a mail out of the 16pp brochure.

How effective was the workflow between your team and theirs?

Their communication was effective and excellent. We communicated via email or phone and use of the online proofing system really simplified that process. TGDH were very flexible when we were not able to provide final information in order to meet original deadlines.

What did you find most impressive about this company?

All staff were really lovely to deal with, communication and efficiency were very impressive. Amendments were often turned around the same day. We were also very impressed with the design concepts and how the original brief was interpreted.

Are there any areas for improvement?

I understand that there needs to be a limit placed on the number of rounds of amendments however this proved challenging with these projects as they were new. As a result we exceeded the original number of rounds and thus incurred additional costs. Our account executive however did communicate when we were reaching the end of our quoted hours and informed us when additional costs were likely to be incurred.

5.0
Overall Score I have still given TGDH 5 stars as the challenges we faced with this project were down to us and TGDH were very patient and accomodating
  • 4.0 Scheduling
    ON TIME / DEADLINES
    It was great to have a schedule to work with initially however we did not manage to stick with it entirely - this was due to us though
  • 4.0 Cost
    Value / within estimates
    The original quotes were very competitive however where we incurred additional design costs on one item this went slightly over our budget
  • 5.0 Quality
    Service & deliverables
    Really loved the design concepts and the quality of the final printed items was great
  • 5.0 NPS
    Willing to refer
    Very likely as tehy were fantastic to work with and we loved the end result, I would just advise them to have a clear brief from the outset.