GOOGLE MY BUSINESS AGENCY

BACKGROUND

Please describe your company and position.

I am the Office Manager of Old Stone Restoration & Installation Corp

Describe what your company does in a single sentence.

We are a stone restoration company specializing in marble polishing, sealing, and repair services for residential and commercial clients across New York.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GOOGLE MY BUSINESS AGENCY to accomplish?

• Increase our visibility on Google Maps and rank in the Local 3-Pack.
• Optimize our Google Business Profile with the correct categories, services, and photos.
• Generate more phone calls and leads from local customers searching for marble restoration services.

SOLUTION

How did you find GOOGLE MY BUSINESS AGENCY?

Online Search

Why did you select GOOGLE MY BUSINESS AGENCY over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from GOOGLE MY BUSINESS AGENCY were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired GMB Agency to handle a full Google Business Profile audit and optimization for our stone restoration company. The project included: correcting business categories, uploading new geo-tagged photos, optimizing our services and description with relevant keywords, adding custom Q&A, and building citations for local SEO. They also set up a posting schedule, helped generate 5-star reviews, and built location-specific landing pages on our website to improve our rankings in surrounding cities.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within 30 days, we saw a 40% increase in calls from our Google Business Profile, a jump in our Google Maps ranking from position 9 to position 2, and booked 13 new marble restoration jobs directly from local searches. We also gained 12 new 5-star reviews during the campaign.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

GMB Agency was extremely responsive and organized throughout the project. They met every deadline, provided weekly updates, and adjusted quickly to our feedback. Communication was clear, and they walked us through each step of the optimization process so we always knew what was happening and why. Their team was easy to reach and always answered our questions in detail.

What was your primary form of communication with GOOGLE MY BUSINESS AGENCY?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most was how deeply they understood local search — not just general SEO. They knew exactly how to tweak our Google Business Profile for higher map rankings and conversions. Their ability to explain complex strategies in simple terms made it easy to trust the process. Plus, the speed at which we saw results was honestly impressive.

Are there any areas for improvement or something GOOGLE MY BUSINESS AGENCY could have done differently?

Honestly, there wasn’t much we’d change. If anything, having a live dashboard or portal to track progress in real time would’ve been a nice touch — but their weekly updates and communication were still on point.