Global Ventures US

BACKGROUND

I am the Owner of First Urban Clean

First Urban Clean is a residential steam-cleaning company in the Denver metro: couches, upholstery, carpets, rugs and mattresses.

OPPORTUNITY / CHALLENGE

• Get customers to book and pay online 24/7 instead of calling, with prices shown instantly
• Bring a steady flow of new customers in the Denver metro through Google search, ads and reviews
• Automate confirmations, reminders, payments and review requests so I can focus on the jobs

SOLUTION

Referral

• Close to my geographic location
• Good value for cost
• Referred to me

1 Employee

Global Ventures built everything from zero. I had no website and no system - all bookings came by phone and text. They built the website with city pages and a blog, and an online booking system: customers pick their couch, carpet or mattress from a visual catalog, add upgrades, see the price right away, choose a free time slot and pay by card (or on site). They built an admin panel I use from my phone: calendar, customers, payments, payment links I can email or text to a customer. They set up automated emails and SMS (booking confirmation, reminder, review request, win-back), connected my Google reviews to the site, set up Google Analytics and ad tracking, and they run my Google Ads campaign. Every week they add improvements based on what I tell them from the field, and I get a weekly report with bookings and revenue.

RESULTS & FEEDBACK

My Google reviews grew from about 40 to over 90 in three months with a 5.0 rating, mostly thanks to the automatic review requests. Most of my bookings now come online around the clock, already priced and scheduled - I just confirm and go do the job. The average order got bigger because customers add upgrades right in the booking form. Google Ads brings new customers in the Denver area every week, and I can see exactly what each booking cost.

Fast. When I report a problem or an idea from the field, it usually appears on the site the same day. Changes go to a test version first and to the live site only after I approve. I get a weekly report by email with bookings, revenue and what was done. Communication is in my native language, which makes everything easy to explain.

• In-Person Meeting
• Email or Messaging App

They understand how a small service business actually works. Everything is built around how I work in the field: pay links I can text to a customer, quick notes on a job, an admin panel that works on my phone. They don't just build what I ask - they suggest what will bring more money, like upgrades in the booking form and a minimum order.

The system grew very fast, so sometimes a new feature needs a day or two of polishing after release. Nothing serious - they fix it quickly when I report it.