Gertsburg Licata

BACKGROUND

Please describe your company and position.

I am the Owner of Rental Property Owner

Describe what your company does in a single sentence.

I own rental properties.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Gertsburg Licata to accomplish?

• Getting a higher settlement
• Potentially represent me if we went to court

SOLUTION

How did you find Gertsburg Licata?

Online Search

Why did you select Gertsburg Licata over others?

Close to my geographic location

How many teammates from Gertsburg Licata were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I had the unfortunate pleasure to hire this law firm for a real estate deal dispute. I ended up filing a grievance against them with the Office of the Disciplinary Counsel for incompetence, disloyalty, fraud, misconduct, not communicating, not getting informed consent, unprofessional behavior, and unsupported charges. The firm did not give me vital information in order to make informed decisions, did not consult, failed to evaluate my case properly, didn’t have a strategy, did not fight for me, they argued for the defense, they conducted unauthorized and unnecessary work which they charged against my retainer, they always wanted to discuss things on the phone rather than in emails because they would deny and misrepresent facts after these calls. 

Based on my experience with this firm it was clear to me that all they wanted is the retainer and simply relayed messages between parties, pushed papers and conducted unnecessary work to justify using up the retainer. Once I started to point these things out, their team suggested I find another law firm, hurting my case even further. I contacted one of their partners with my complaints who ignored every single point I made and evidence I provided and refused to adjust the charges. As such, I filed a suit against them. What I did not know before is that I could have filed a fee dispute instead with the Fee Dispute Resolution Auspices of the Cleveland Metropolitan Bar Association. I would definitely not recommend working with this firm based on my experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They did not achieve anything.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The firm did not give me vital information in order to make informed decisions, did not consult, failed to evaluate my case properly, didn’t have a strategy, did not fight for me, they argued for the defense, they conducted unauthorized and unnecessary work which they charged against my retainer, they always wanted to discuss things on the phone rather than in emails because they would deny and misrepresent facts after these calls.

What was your primary form of communication with Gertsburg Licata?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Nothing.

Are there any areas for improvement or something Gertsburg Licata could have done differently?

Based on my experience with this firm it was clear to me that all they wanted is the retainer and simply relayed messages between parties, pushed papers and conducted unnecessary work to justify using up the retainer. Once I started to point these things out, their team suggested I find another law firm, hurting my case even further. I contacted one of their partners with my complaints who ignored every single point I made and evidence I provided and refused to adjust the charges. As such, I filed a suit against them. They would need to conduct business differently.