GBKSOFT

What evidence can you share that demonstrates the impact of the engagement? 

The product is beautiful, seamless, quick, and responsive. Everyone I showed the product to was completely blown away. I’ve thought about the impact that this would have on our business for nearly a decade, and when my team finally saw it, they recognized how much easier it will make our jobs. It’s going to free us up to move away from data entry and enables us to do more productive work. We’ve been training people to roll it out in March, but because of COVID-19, our implementation schedule has been delayed and I don’t have data yet to reflect the impact it will have.

Throughout the specification process, they asked excellent questions. They saw potential issues and contingencies, and they took that rough document and refined that to create a more complete workflow.

Some of the ideas I had were off the wall, but they went with it. They took on some unusual challenges and they created a solution that no one has made before.

How did GBKSOFT perform from a project management standpoint?

Jira and Confluence were the main project management software we used to communicate. That’s where all our specifications were written up. Their management was top-notch. I’ve worked with people in various industries, but GBKSOFT is good. They can be the single point of contact with the contact and can make sure that their team and our team have all the information we need. They kept us informed while keeping everything on schedule. Overall, their project management was absolutely excellent.

What did you find most impressive about them?

Their price is very competitive. On top of that, they have an excellent project management team. They do wonderful work, and everything they built met our specifications exactly. Their design team is excellent—the program is beautiful.  Across the board, they provided a service I would have expected to pay 2–3 times as much for.

Are there any areas they could improve?

The turnover in the business analyst position was challenging to deal with. As a result, there were a few times where I had to explain our business logic all over again. That was a minor frustration, though. I would never hesitate to recommend them.

Do you have any advice for potential customers?

It probably helps to have someone with a technical background on your internal team. I do think that accelerated our process. Be prepared, too, to have someone be responsive to them. They’re very productive and will give you specifications and designs every day that require your proposal. So, you need someone responsive to prevent the project from slowing down.

What evidence can you share that demonstrates the impact of the engagement?

Overall, the app has received pretty positive feedback from our users. There have been a few crashes and glitches along the way, but that can happen so I can’t complain. Throughout the development, they were very patient with my occasional indecisiveness, making changes when I needed them. They did a good job of staying on top of that.

How did GBKSOFT perform from a project management standpoint?

We used Confluence, which I appreciated. That helped us stay organized. Our teams met using Google Hangouts, which allowed us to communicate. We also employed Invision and Google Doc to enhance our collaboration. Otherwise, we used email for day-to-day communication.  

What did you find most impressive about them?

They’re very transparent and great communicators. Realizing that I didn’t have a tech background, they were willing to explain industry terms and their processes to give me a stronger understanding of their work. It was nice of them to do that.

Are there any areas they could improve?

Toward the end of the development, they started taking on other projects and giving us a little less time than normal. We became less efficient during that time, which was a little bit frustrating because we were almost done with the work at that point.

Do you have any advice for potential customers?

If I had my plan together from the beginning, things would’ve gone more smoothly. Things slow down when you have indecision on your end. With clear requirements, they’ll move through the work efficiently.