Fundamentl Partners

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager of SkyMed. We supply the country with medical equipment.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fundamentl Partners?

We wanted to integrate all of our social media platforms.

SOLUTION

What was the scope of their involvement?

Fundmentl Partners has implemented Respond.io into our computer systems to improve our customer service experience and close more leads. Fundamentl Partners has also provided training for all our employees to deliver excellent customer service and an easier way to interact with our customers.

What is the team composition?

We’ve worked with one teammate from Fundamentl Partners.

How did you come to work with Fundamentl Partners?

Fundmentl Partners was referred to me. I chose them because they were a great culture fit.

What is the status of this engagement?

We started working with Fundamentl Partners in January 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Fundmentl Partners has improved our response times.

How did Fundamentl Partners perform from a project management standpoint?

Fundmentl Partners has delivered on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Fundmentl Partners' professionalism and their way of tackling solutions to our problems are impressive.

Are there any areas they could improve?

I have no additional feedback for Fundamentl Partners.

BACKGROUND

Please describe your company and position.

I am the Sr. Supervisor Master Data of the company

Describe what your company does in a single sentence.

It is a company dedicated to medical devices specifically for women.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fundamentl Partners to accomplish?

• Data Migration
• Ticket Solution
• Balance the workload

SOLUTION

How did you find Fundamentl Partners?

• Online Search
• Other

Why did you select Fundamentl Partners over others?

Pricing fit our budget

How many teammates from Fundamentl Partners were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Migration and configuration of data in the Master Data part and also the resolution of tickets that globally involves Master Data

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Through different metrics such as resolved tickets and also information that was provided to track progress.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All deliverables were on time as requested and in accordance with what was required for the business.

What was your primary form of communication with Fundamentl Partners?

Virtual Meeting

What did you find most impressive or unique about this company?

Contract attention and monitoring

Are there any areas for improvement or something Fundamentl Partners could have done differently?

During the 3 months of contract I have no complaints