Award-Winning Digital Agency
We create beautiful digital work. But that's only part of the story.
Frank is an award-winning digital agency combining strategy, creative and technology to deliver beautiful digital experiences across all channels and devices.
We're a team of digital natives specializing in high-end, UX-centric websites, mobile applications, and digital experiences. Combining strategy, creative and technology; we’ve made a conscious effort to always put the user 'front-of-mind
Noble Oak, AMP Capital, Pitcher Partners, Shadforth, Gregory Jewellers, City of Sydney, Stanford Brown, Canteen, Mirvac, PGH Bricks and Pavers, Wisdom Homes, Only About Children.
Tasked with positioning Merivale as the ‘curator of experiences’ for all their guests, we created a truly seamless and memorable digital experience to match Merivale’s 70+ brands and world class venues. With multiple needs across venues and departments, our challenge was to create a super flexible platform that could keep up with the constantly evolving organisation, including integrations with multiple third party data sources.
Launching a sophisticated eCommerce experience for the modern woman. The team behind The Forme believe in empowering women in their style choices, offering a carefully curated range of bespoke products that are stylish, sophisticated and elegantly refined. Inspired by this ethos, Frank Digital designed an online shopping destination that delivers a seamless experience across all facets of the brand.
Starting with the sole belief that coffee only tastes good when it’s made ethically and with care we were tasked with crafting the digital rejuvenation of the Campos Coffee eCommerce website. Quality coffee cultivated by good. It’s the simple truth their business is built on and we were tasked with the challenge of bringing the ethos to life online while also driving an increase in product sales and franchise enquiries.
Crafting a high-conversion eCommerce experience for Australia’s leader in fine jewellery, watches and diamonds.
Crafting the platform that showcases Sydney through the eyes of a local. A vibrant and immersive display of the best events Sydney has to offer. What’s On by the City of Sydney is a unique digital platform for Sydney-siders and tourists alike; providing the means to create, discover and share a collection of awe-inspiring events from across the city, providing the truest glimpse of ‘Sydney through the eyes of a local’.
Digitally transforming one of the world's leading investment management firms. We undertook a massive overhaul, upgrading their digital ecosystem to an industry leading marketing solution built on the Adobe Experience Manager, with deep Salesforce Sales and Marketing Clouds integrations.
"Their account management is excellent."
Frank Digital designed and developed a WordPress website that’s hosted on WP Engine. The team developed an SEO strategy and applied it to the landing pages and blogs, and they assisted with product development.
"Their account management is excellent."
Sep 16, 2020
Frank Digital possesses strong SEO knowledge and offers valuable suggestions. Not only were they quick to address any issue that came up, but they were also open to criticism and adapting accordingly. In addition, the team tailored the project to the business’ needs and has maintained transparency.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the general manager at What's My Claim Worth, a lead generation aggregator and marketing platform for law firms.
What challenge were you trying to address with Frank Digital?
We hired them to partner with us in getting our platform live.
What was the scope of their involvement?
Frank Digital designed and developed our website, which is 900 pages. It’s a WordPress website hosted on WP Engine. They generated the landing pages and blogs to build up a strong, robust SEO strategy. The team was involved in our product development as well.
What is the team composition?
I’ve interacted with 4–5 teammates. I have two main points of contact: Matt (Managing Director) and Nick (Head of Delivery).
How did you come to work with Frank Digital?
When I was brought on, the conversations with Frank Digital had already begun.
What is the status of this engagement?
We began working with them in December 2019. The website has been launched, but we’re still working with them to continue to build it out.
What evidence can you share that demonstrates the impact of the engagement?
The speed with which any issues that have arisen have been communicated and dealt with has been amazing. Their knowledge in terms of what’s going to work and what isn’t is also amazing. Additionally, the suggestions they gave us were great.
We had multiple pivots throughout the process, and Frank Digital handled them well, taking them on board without having to do contract variations. Their SEO knowledge is brilliant and really strong.
How did Frank Digital perform from a project management standpoint?
Their account management is excellent, and they customized it to what we wanted and needed. They didn’t bring us in unless they needed to.
We have a weekly meeting, and I speak with key members on the team 1–2 times per week. We hired them because of their specialty and didn’t want to hold their hand along the way.
What did you find most impressive about them?
Frank Digital is very genuine. If they say they can do something, they mean it. If they don’t know enough about something, they will tell us and find out how to do it. I can trust them. The team also knows how to communicate.
Are there any areas they could improve?
Sometimes they try to over-impress. They wanted to take on a lot of the work when we should’ve taken more responsibility and accountability. They wanted to impress us, which slowed down the process at some points.
Do you have any advice for potential customers?
Be upfront and direct with them, because they will be so with you. Sit down with them and be open and honest about what you require. If there’s an issue, call them and have that conversation, because they will adapt. Frank Digital takes criticism very well.