Business Consulting
$10,000 to $49,999
Jan. 2015 - Ongoing

4.0

Quality: 4.0

Schedule: 4.5

Cost: 4.0

Willing to Refer: 5.0

"The company has outstanding advantages such as rich experience, strong execution, and an international perspective."

Oct 29, 2021

Director, Medical Journal Publishing Company

Anonymous

Other industries
Beijing, China
51-200 Employees
Online Review
Verified

A medical journal publishing company is working with Formax BPO Beijing Inc for business services. The team is responsible for data processing, knowledge indexing, typesetting, technical needs, and more.

Thanks to Formax BPO Beijing Inc’s cooperation, the company has processed 600,000 data documents, surpassing the discussed goal. The team communicates smoothly using QQ and WeChat. Above all, their customer service awareness and implementation style have secured a successful ongoing partnership.

The client submitted this review online.

BACKGROUND

Introduce your business and what you do there.

Our company is the largest publishing unit of medical science and technology journals in China, engaged in paper publishing, digital publishing, academic conferences and medical continuing education. I am responsible for digital publishing.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with the vendor?

We have cooperation in content production, digital publishing in the field of scientific and technological journals and knowledge services in medical verticals.

The main reason for employing the service provider is that it has certain foreign service experience, has an understanding of the standards of foreign digital publishing industry, and the scale of digital production team is stable.

SOLUTION

What was the scope of their involvement?

The scope of cooperation between our company and this company includes data processing, knowledge indexing and structured typesetting. The technologies provided are mainly self-developed, including OCR identification system and control platform. Structured typesetting involves the structured cloud platform system of Founder Electronics.

The cooperation process is that our company provides typesetting documents to this company, which performs data processing, and then returns them to our resource management platform. The company is responsible for the preliminary inspection on our platform. The process of structured typesetting is relatively complex.

What is the team composition?

Personnel composition includes the person in charge, data processing personnel, typesetters, technicians, etc. A team of about 30 ~ 50 people.

How did you come to work with the vendor?

We know this company through a cooperative institution. The company has outstanding advantages such as rich experience, strong execution, and an international perspective.

What is the status of this engagement?

Our cooperation is continuing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After the cooperation, the amount of data processing exceeded 300,000 documents. 600,000 chart data were processed. Knowledge indexing is expected to be 300,000.

How did the vendor perform from a project management standpoint?

The communication mechanism of the service provider is relatively smooth, including the establishment of commercial QQ group and WeChat group.

What did you find most impressive about them?

Service awareness is OK. The implementation capability is OK.

Are there any areas they could improve?

Further improve the data quality and improve the inspection mechanism.

Strengthen the cultivation of staff quality and improve the overall service ability.

Reduce the charging standard for mature business.

RATINGS

4.0

Formax BPO Beijing Inc

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