Flynaut LLC

BACKGROUND

Please describe your company and position.

I am the Owner/President of Gu3D Printing

Describe what your company does in a single sentence.

Gu3D is an Additive Manufacturing (3D Printing) service bureau specializing in Stereolithography 3D Printing to produce both prototypes and production parts for businesses and individuals alike.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Flynaut LLC to accomplish?

• Rebuild my existing website
• Add a 3D cad file quoting tool
• Be there for future updates to the site when ready

SOLUTION

How did you find Flynaut LLC?

Online Search

Why did you select Flynaut LLC over others?

• Company values aligned
• Other

What was the size of Flynaut LLC’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Flynaut agreed to rebuild my website to exactly what I wanted and they had no issue with creating the quote tool even though I continually told them I thought they should research the project and make sure they could handle it. The first few months were very rough. It started off great they pitch the project beautifully made me feel like part of the team had the first meeting and it was great and then everything went downhill and it became very apparent.

They could not handle this project 14 months later I’m still trying to get the project completed. I get email responses about once every six days and there has been nothing really done to my site in over six months. They’ve made some small update changes but I am still not live, and I do not have any content from Flynaut. They have provided me with nothing.

However, they won’t refund my money they keep trying to tell me that there are no refunds if I’m quitting the project although at 14 months later it sounds like they’re not doing the project so still nothing and this is a very simple website very little content, the quoting tool I provided all the information and even the coding for them and they still can’t complete it.

The CEO who is very good at the beginning and even six months and promised to get it done keep in mind they told me they would finish this project in six weeks and that was in February 2022. He’s made multiple promises to get the project done and failed miserably.

It wasn’t until later when I read reviews on their website and other places that I realized it was their employees leaving the reviews all the people I’ve dealt with names were on the review left on line so I paid them over $2000 and I have nothing in exchange in over 14 months. They even told me once that they weren’t used to dealing with customers who had as much knowledge of website and coding as myself they were used to dealing with people who had no idea what was going on.

However, they haven’t even completed the basic website yet. It’s not the quotation tool alone that they’re failing at; they can’t even create a very basic website and keep in mind I have 14 months of emails and conflicts and back-and-forth about this project. All documented very well and would be glad to share that if anybody needed more information.

As far as the scope of work they were supposed to rebuild my website, give me analytics take that website live create a quoting tool that could read certain number of files and provide a instant price to my customers implement shipping methods for that product and needless to say they have done none of that.
  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The design is nice and the only part of the project that has been good so far.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

As I mentioned, they still have not delivered the project so my response to this is a very poor project management that might be the absolute worst part of their company the project manager assigned my project has the least amount of knowledge about what is going on with the actual site I’ve asked her 19 times to provide me with a list of features that still remain to be completed and though she felt like we’re complete and she cannot do it because she has no idea what’s going on.

Also, keep in mind this company is not based in the US today I have not met one single person, or spoke with one single person in the United States past my very first interaction with a young man who quit shortly after.

What was your primary form of communication with Flynaut LLC?

• Email
• Messaging App

What did you find most impressive or unique about this company?

Nothing I have never been treated like I have by Flynaut and continue to be treated. That way I have bags for my money back. It looks like I’m gonna have to go to court.

Are there any areas for improvement or something Flynaut LLC could have done differently?

Honesty, integrity, customer service, customer, communication, knowingHonesty, integrity, customer service, customer, communication, knowing their boundaries, failure to admit when they can’t do something and communicating that with the customer, and most importantly failure to follow the guidance of the customer who knows his industry, and knows more about what he needs than anybody related to the project.

This company wants to give you a theme based in WordPress and tell you you’re responsible for the contents and that’s it and they want to charge you about $5000 to do that.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a leadership lessons platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flynaut LLC?

We needed help with app development.

SOLUTION

What was the scope of their involvement?

Flynaut LLC created an app for our business. The platform summarizes our reading passages and then gives reading reflections and applications to leadership.

Currently, they provide troubleshooting and support to the platform.

What is the team composition?

We’ve worked directly with a project manager and 6–7 other people involved according to the engagement’s needs.

How did you come to work with Flynaut LLC?

We found them through Clutch.

How much money have you invested in this partnership?

So far, we’ve spent around $25,000 with them.

What is the status of this engagement?

We started working together in October 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They are responsive and able to solve our problems during the development phase, which is important for me.

How did Flynaut LLC perform from a project management standpoint?

They’ve been able to stay within our budget. Regarding tools, we use email and Zoom calls.

What did you find most impressive about them?

They’ve been able to answer our questions and provide follow-up to any situation.

Are there any areas they could improve?

I don’t think there’s anything they can improve on — we’ve experienced a good partnership so far.

Do you have any advice for potential customers?

It’s important to provide your expectations to reach an agreement upfront. Also, have constant communication to ensure that the project is heading in the right direction.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a technology startup. We have a communication app that puts users in chatrooms with people nearby so they can make friends.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flynaut LLC?

I needed someone to develop my app.

SOLUTION

SOLUTION 

What was the scope of their involvement?

Flynaut LLC built a mobile app for us. First, we drafted a master service agreement that detailed the project timeline and the features I wanted them to deliver.

We divided the project into several stages, starting with the design process. They delivered a design, and I approved it. Then, the Flynaut LLC team began building out specific features. They developed it for iOS using Swift and Android using Java. The app was connected to AWS servers and Google Maps API.

Finally, we arrived at the testing phase. We had several users beta test the app to look for bugs, which Flynaut LLC would fix accordingly. 

The app’s core features were the ability to have group chats with nearby users and send private messages. Users could send images as well. Additionally, they could toggle the interface to be in light or dark mode.

Aside from the app, Flynaut LLC also created a website for me. They handled the entire process, including writing copy and designing graphics.

What is the team composition?

I primarily worked with Simran (Project Manager). Additionally, I interacted with the lead developer and a designer.

How did you come to work with Flynaut LLC?

I researched app development agencies and found several. I ended up hiring Flynaut LLC because their designs were crisp and clean. Additionally, they had experience building location-based applications.

How much have you invested with them?

I spent around $18,000–$25,000. 

What is the status of this engagement?

The project lasted from November 2019–November 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I haven’t shared the app with many people yet. However, the users who tried it already liked the way the app worked and looked. The frontend, in particular, was very functional.

Additionally, I was satisfied with the website.

How did Flynaut LLC perform from a project management standpoint?

They did an excellent job. Flynaut LLC was very communicative throughout the process, so we had regular back and forths through email. We also had occasional Zoom meetings. 

We initially set the timeline to take place within 5–6 months, but it ended up taking two years, which wasn’t their fault. I asked them to add features that weren’t in the initial scope, and the project was also affected by the COVID-19 pandemic. 

Overall, I didn’t mind the delay. Flynaut LLC did a pretty good job of managing the project and sticking to deadlines as much as possible.

What did you find most impressive about them?

Flynauts LLC was a great team, and I enjoyed working with them. The owner was extremely hospitable and professional. Everyone I worked with was super friendly, so I had a lot of fun during the process.

The documentation I provided wasn’t as detailed as I wanted it to be, so the team went out of their way to help me with the ideation process. The cost was also very reasonable.

Are there any areas they could improve?

They could’ve asked more clarifying questions.

Do you have any advice for potential customers?

Define your requirements very well before the start of the project. Having a well-fleshed-out plan will help Flynaut LLC produce better deliverables.

BACKGROUND

Introduce your business and what you do there.

I’m an entrepreneur who’s creating an app for Android devices.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flynaut LLC?

I came up with a concept and design for an app, but I needed someone to build and code it for me.

SOLUTION

What was the scope of their involvement?

Flynaut is helping me develop my app idea. I initially thought the engagement was only going to be about coding the app’s functionalities and designs, but I’ve extended their involvement to get the full suite of their services. This includes social media marketing, content writing, and a post-launch marketing strategy.

The app has a notification and payment system within, but they’ve also implemented Google Pay so users can have more options.

What is the team composition?

I’m working with more people than I probably know, but I believe I’ve talked with about 6–7 people from their team.

How did you come to work with Flynaut LLC?

I found them through Clutch. I was previously working with another developer, but it didn’t go so well. I chose to work with them because they showed me that they wanted my business — Flynaut put more attention into getting my business and showed me that they really care about their clients. I really like their confident approach and had a good feeling about them.

What is the status of this engagement?

Our ongoing partnership started in July 2021. We’re adding more features beyond the initial scope, so the timeline has been extended.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I currently don’t have any metrics or general feedback that I can share, but we’ll have it shortly after the pre-marketing component is complete.

How did Flynaut LLC perform from a project management standpoint?

Their project management is good as it runs quite smoothly. The people involved all share the same mentality and culture, and they’re all very professional.

I normally communicate with them through Zoom.

What did you find most impressive about them?

I’m impressed with their confidence because it tells me that they know what they’re doing. Not only can Flynaut create the functionalities of the app, but they can provide me with a diverse range of services outside of app development.

I’m a tough critic, but the way they handle their clients is amazing and I was impressed.

Are there any areas they could improve?

There isn’t much they could improve on, as I’ve been really happy with their services. Although, it would’ve been better to have a face-to-face meeting in the beginning, just so we can have a better idea of the project and gain more comfort.

Do you have any advice for potential customers?

I would suggest being upfront and ask about the services that they’re offering. I had to find out the full suite of their services along the way, which would’ve been great to know during the time they were still trying to get me as a client.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and inventor of a product called MyiBrow, which is set to release later this year.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flynaut LLC?

I’d been working with a prior company for about a year to build my mobile app, but I wasn’t getting any results. That left a lasting impression on me, especially since I’d paid them upfront. So, I did my homework and eventually decided to switch over to Flynaut LLC to build my product.

SOLUTION

What was the scope of their involvement? 

Flynaut LLC is developing my iOS/Android app from scratch. We had multiple meetings in the beginning to make sure that we were both on the same page. I wrote out my ideas from my head on paper, and they agreed to build it on their end. Now, they’re still working on the product under our NDA.

What is the team composition? 

Simran (Project Manager) is my point of contact, and Shadab (Partner & CEO) sometimes joins our calls. He’ll often ask how the project is going just to make sure that everything is good, and I feel like we have a solid personal relationship.

How did you come to work with Flynaut LLC?

I searched for app developers on Clutch, browsing through companies with good reputations. After I put in my requirements, several companies reached out to me, including Flynaut LLC.

They kept contacting me and contacting me, so I ended up talking to them. Through our conversations, I slowly began to trust them, which was a big deal considering my poor experience with my previous vendor.

Flynaut LLC gave some great scenarios of how we could work together and were accommodating to the fact that I was a self-funded startup. I’d also called some of their past clients who all said good things about them. Because of that, I moved forward with their team. 

How much have you invested with them?

Overall, we’ve spent about $22,500. They’ve allowed me to be on a particular payment structure, which makes me feel very comfortable. I’m happy with the cost of their services.

What is the status of this engagement?

I signed a contract with them around the end of January 2020, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Although we’re dealing with the COVID-19 outbreak, they’ve still managed to work remotely with us and have gotten my product so far. We’re now on a test flight on The App Store. They do what I need them to do, and I plan on having them manage my app afterward because they’ve really proven themselves.

How did Flynaut LLC perform from a project management standpoint?

We use Zoom calls and regularly check in with each other, so it feels like a personal connection. If I have any concerns, they’re good about responding to me. 

That was something I really appreciated in the beginning. We had an early miscommunication that was upsetting to me, and both Simran and Shadab talked me through it. They understood my history with my previous vendor and wanted to make sure that they never made me feel uncomfortable with a decision.

What did you find most impressive about them?

I’d have to say that it’s the personal approach. Despite the fact that we’re an American-based company and they’re engineering out of India, we’ve been able to maintain communication through Zoom calls. There are no issues with language barriers, and it almost feels like I could drive up the street to see them.

Are there any areas they could improve?

I expected us to be a little further along at this point, but I think I should take some of the blame for that. They’ll sometimes hand me something to review, and I won’t have time to sit down and tackle it because of other things in my life. 

We still have several months to go before my product release. But, as of now, I’m happy with where we are in the project. They’re doing everything that I anticipate them doing.

Do you have any advice for potential customers?

Do let anyone push you into making a huge decision — do the research to figure out if a company is the right fit for your needs. 

I really liked that Flynaut LLC took the time to explain how their process works and introduce me to Shadab. I was wary of the pricing at first since it’s so different from US-based costs, but Shadab helped me understand that their success comes from staying within people’s budgets.  

BACKGROUND

Introduce your business and what you do there.

I’m the president of Indelta International. We provide patient-safety and medical leadership training, online and in-person, on a global scale.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flynaut LLC?

Our challenge was that we had, what I describe as, the world’s worst website, at least in the Western Hemisphere. We needed to update and modernize it. We’re a resurrected company that was formerly shut down in 2011. Our platform hadn’t been updated since.

SOLUTION

What was the scope of their involvement?

Flynaut completely revamped our website. We had a good concept, but the messaging and look was wrong. They took all our basic information and objectives and then designed the entire platform. We worked iteratively until we finished the job.

What is the team composition?

I worked with a number of people including the CEO, project manager, and lead developer.

How did you come to work with Flynaut LLC?

I conducted a Google search looking for web developers in my area. This led me to a link of the top 10 companies. I went through and called each vendor one-by-one. My phone call with Flynaut stood out because they were significantly cheaper and more time-efficient than the others. Where companies were saying they’d complete my project in three months, Flynaut said they'd do it in one. This shorter timeframe and lower expense was by far the best choice.

How much have you invested with them?

I invested around $3,800.

What is the status of this engagement?

The project began and finished in February 2020. Flynaut completed everything in a remarkable 10 days.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t completely launched the website yet because of COVID-19. However, everyone, from our investors to our friends, has given incredible feedback on how much they like the website.

I recommended Flynaut to a startup that had been trying to launch for eight years. The startup thought their project would take 6–8 weeks, and Flynaut completed it in three-and-a-half days, start-to-finish. They’re absolutely brilliant. The CEO just knows what he’s doing and provides incentives to complete projects faster and with high quality. I haven’t seen anybody else do that.

How did Flynaut LLC perform from a project management standpoint?

Their project management process is the best I’ve seen in decades. We agreed to all the work and received a project manager. She was available 24 hours a day. Their developers are mainly in India, but Flynaut did a brilliant job of navigating the time difference. Whichever developer is working on the engagement works in the time zone of the client, therefore our developer worked from 8:00 a.m.–5:00 p.m. Eastern Time Zone.

What did you find most impressive about them?

IT has always been a bane for me. Flynaut completed everything at a significantly faster pace and lower price than I could’ve possibly imagined. They made no mistakes, and if they did it was because I gave them the wrong input. They were absolutely amazing.

Are there any areas they could improve?

No, there are no areas that need improvement.

Do you have any advice for potential customers?

Be sure to go in as clear as you possibly can in regard to your needs and expectations. Flynaut does a fantastic job of pulling out tangible concepts. Upon initial contact, I simply asked them to modernize our website. From that, they pulled out what they needed to effectively implement my goals. The planning stage would’ve been easier if I had come in with more specific ideas, however, they still worked with me.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a company called Prujekt, which is an online staffing and recruitment service.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flynaut LLC?

I attempted to build my product twice. Initially, an old business partner joined me to develop the platforms. Eventually, one thing led to another and I had to stop the partnership. I tried the freelancer route with contractors, which didn’t work out well. I needed a partner to create a quality website and mobile application.

SOLUTION

What was the scope of their involvement?

To ensure they understood the project, our team provided Flynaught LLC with a substantial amount of information upfront. My concept is different from competitors, which their team really got. Once they understood the goals, I gave them full reign to build a quality product. Starting from scratch, their team works to develop a website and mobile app for iOS and Android. Their team is developing the app to be cross-platform rather than native. They’ll also help with digital marketing— at least to launch the product.  

What is the team composition?

I’ve communicated with four of their team members directly including a project manager. I’ll connect with other teammates who give presentations on project updates and things of that nature. They have different teams, so I haven’t worked with everyone at Flynaut LLC yet.

How did you come to work with Flynaut LLC?

I was surfing the net to find a firm with the right fit, cost, and location. I came across Flynaut LLC on Thumbtack where I filled out some information. They replied, starting the conversation. When I first spoke to their team, I noticed that they understood my objective. I’ve been in IT for 20 years, which means I know what to look for. It was clear they were knowledgeable and Flynaut LLC sold me on their services.

How much have you invested with them?

Since their team will support the initial marketing efforts, the investment will be about $29,000 in their services.

What is the status of this engagement?

I contacted them in May 2019, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Honestly, I really like what they’re doing. They provide high-quality work. When we first started, they were able to understand my needs, take the requirements given, and create clear mockups. From day one, they hit a home run. I’ve been so impressed with their work that I just prepaid for certain project milestones. That’s the level of confidence I have in them. If I weren’t comfortable with their work, I would’ve stopped funding the project. We can speak the same technical and functional language, so I have no complaints.

How did Flynaut LLC perform from a project management standpoint?

We use Monday.com to track progress. They provided a project manager who communicates with me. We speak on a bi-weekly and as-needed basis. I chose not to have weekly meetings because I want them to focus on development. Flynaut LLC is on top of their work; I’m satisfied.

What did you find most impressive about them?

The quality of work Flynaut LLC provides is impressive. It’s like night and day from what I received from previous vendors. As well, their understanding of what I’m trying to accomplish is significant. They make good, solid suggestions on how to improve the product. In addition to what is asked of them, their team offers recommendations to improve processes. They offer context to inform their recommendations too.

Are there any areas they could improve?

No, so far so good.

Do you have any advice for potential customers?

Be clear and concise with project requirements and business goals. Once given a clear picture, Flynaut LLC will be able to reiterate that vision and add comments to augment the product because they’re experienced folks.

BACKGROUND

Introduce your business and what you do there.

I'm a partner at Intro, a startup in the process of developing a social media app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flynaut?

We reached out to Flynaut to develop our app from the ground up.

SOLUTION

What was the scope of their involvement?

Flynaut designed and developed a social media mobile app for iOS and Android, along with a landing page. They collaborated with our team on the scope of work, including selecting the best technologies to use in building the app. 

What is the team composition? 

We've worked with at least 10 different people on their team over the course of the project, including a project manager and a team of designers and developers. 

How did you come to work with Flynaut?

I found them through an online search and, after reaching out, they flew out to our office to meet with us in person. I was impressed by their communication and some of the ideas they had based on the first couple of meetings with them. 

What is the status of this engagement?

We've been working with them since around November 2017 and expect the app to launch in September 2019. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're extremely happy with the quality of the work they've provided thus far, as well as their process. The app is user-friendly, clean, and has a great UI overall. We have high hopes for its success based on what they've provided thus far. 

How did Flynaut perform from a project management standpoint?

They're great. Whenever unexpected delays have occurred, they've been very transparent about any changes to the timeline. They're very communicative and responsive to our needs. 

What did you find most impressive about them?

Their customer service sets them apart. In addition to the quality of their work, their team is very personable and has made themselves available outside of business hours without hesitation. 

Are there any areas they could improve?

I can't think of anything.

Do you have any advice for potential customers?

Be very clear about the project vision and goals. Other than that, I'd just recommend working with them because we've had such a great experience. 

BACKGROUND

Introduce your business and what you do there.

I’m the owner of an upcoming business called Judah's Link and we’re located in Gastonia, North Carolina. It’s a social media website for the Christian community, targeting Christian artists. It allows churches and other organizations within the Christian community to post ads if looking for Christian artists—musicians, dancers, singers, and so on—and the site has Christian artists that can sign up on the site and connect. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flynaut?

I needed someone to build the site for our platform.

SOLUTION

What was the scope of their involvement?

To start, I gave Flynaut examples of sites that I liked. They presented their own ideas and came up with 3–4 samples of logos and color schemes. Once I made my selection, they narrowed down the design for the site based on my choices. 

They built our site and conducted testing on it. We’re currently implementing new features and fixing some functions. Flynaut created the platform with several tools, including profile creation and ad placers. Users can describe their church or organization on the site and post relevant content for their searches. 

The site also allows users to reach others by their location in a city or state. There is also a community section, enabling users to communicate amongst themselves and share information. The talent shop that Flynaut built within the platform allows artists to sell or give away items, such as church equipment or instruments. We’ve also just begun the marketing phase and are working on our SEO and social media presence. 

What is the team composition?

The project began with one project lead from Flynaut, with several designers and developers working under her. Depending on the various phases, we’ve worked with different individuals and had varying leads. Primarily, I’ve always been in contact with at least 2–3 people.  

How did you come to work with Flynaut?

I’d used a website back in 2017 to find developers that could help us since I wasn’t sure how to do it myself. I believe three people reached out to me based on what I posted, but Flynaut was the most enthusiastic about my idea. They went the extra mile. I narrowed my search down to Flynaut and picked them based on their attitude and the things that I saw on their website. I felt that they could build out my vision and they won me over.  

How much have you invested with them?

I’ve invested $15,000–$20,000 in their services.

What is the status of this engagement?

We started working with Flynaut in January 2018. We’re still making finishing touches to the site. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement

The feedback on the website has been good so far, but we’re still finishing up the work. The responses have always been positive when I pitch the site and there’s a lot of excitement about it. I’m still waiting on feedback for our digital marketing efforts, but so far, we’re confident in how many followers we’ll get. From word of mouth and social media activity, the response is good but I expect it to grow based on their marketing research and work.

Flynaut took my idea and turned it into reality. Though they’d never worked on a project like this, and it was a pretty large scope, they succeeded in doing it. 

How did Flynaut perform from a project management standpoint?

A project of this magnitude is going to have some hiccups and miscommunications here and there, especially for people not familiar with the field. However, looking at the bigger scope, they were able to take something I thought up in my head and actually make it work on a screen. They did a perfect job, in that respect. 

Most of the communication has been via email, and we’ve used GoToMeeting for video conferences. We would talk at the end of each phase and they would tell me what’s been accomplished and show me how the site is responding through screen sharing.

What did you find most impressive about them?

They’ve always gone above and beyond to make me happy. I’m very nitpicky—especially for such a costly project—but they went out of their way to fix anything for me. For example, there was something I wanted to be changed, and they agreed to get on it right away for no extra money. They always come up with new suggestions. They want my business and it shows that they care about my ideas, which makes them stand out.

Are there any areas they could improve?

Some things got lost in translation. I’ve had to address certain things multiple times in emails and sometimes things would slip through the cracks. I felt they could pay a bit more attention to avoid this from happening.