Fluffle Fulfillment

BACKGROUND

Please describe your company and position.

 I am the Owner of a women's clothing brand.

Describe what your company does in a single sentence.

We are a fashion forward women's clothing brand.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fluffle Fulfillment to accomplish?

• DTC & B2B Fulfillment
• FBA
• Return Processing & Customer Service

SOLUTION

How did you find Fluffle Fulfillment?

Referral

Why did you select Fluffle Fulfillment over others?

• High ratings
• Company values aligned

How many teammates from Fluffle Fulfillment were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Omnichannel fulfillment for our brand & our sister brand.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable monthly KPI's and order accuracy 100%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fluffle is the best 3PL in Austin, Texas. I moved to this 3Pl after working with 2 other 3PLs. I wish I had moved to them sooner; it has made all the difference for my brand and my growth. They are amazing people. 

What was your primary form of communication with Fluffle Fulfillment?

Virtual Meeting

What did you find most impressive or unique about this company?

They are owned and operated by a family. They employ family and friends and you can tell the difference in company culture everyone truly enjoys working together and they treat my brand as if it's their own. 

Are there any areas for improvement or something Fluffle Fulfillment could have done differently?

N/A