Flow

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Shopping Cart Apps

Describe what your company does in a single sentence.

Shopping Cart Apps develops applications for e-commerce store owners on Shopify and Wix.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Flow to accomplish?

• Double ARR
• Reduce time to activation for new users
• Increase new user activation rate
• Reduce churn rate

SOLUTION

How did you find Flow?

Upwork

Why did you select Flow over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Flow were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope was to diagram current user onboarding flow, and optimize to decrease time to success and churn during the onboarding process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to measure the steps and time it took to get a new customer through those steps.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had a weekly meeting cadence, where they were always prepared.

What was your primary form of communication with Flow?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The detail in mapping out the user journey was highly commendable.

Are there any areas for improvement or something Flow could have done differently?

There was nothing they needed to improve on.