Fixate

BACKGROUND

Introduce your business and what you do there.

I'm the founder of ProDog Raw, a retail company. We provide premium raw dog food, superfood supplements, and healthy treats. Our goal is to make natural and nutritious feeding easy and affordable for dog owners while supporting trade partners with resources and training.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fixate?

We needed to improve our email marketing efforts.

SOLUTION

What was the scope of their involvement?

Fixate handles all our email marketing needs. Their main goal is to improve our reach, engagement, and revenue. The team has immersed themselves in our company to drive our messaging in the correct manner.

What is the team composition?

We work with one teammate from Fixate.

How did you come to work with Fixate?

We found them through an online search. Fixate seemed competent and had a clear strategy.

What is the status of this engagement?

We started working together in January 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've seen an increase in revenue and engagement from our email marketing efforts.

How did Fixate perform from a project management standpoint?

Fixate's project management is excellent. We communicate via Teams, email, and phone.

What did you find most impressive about them?

I'm impressed with how concise and organized they are. Fixate easily understands our company, voice, customers, and needs.

Are there any areas they could improve?

There's nothing I'd have them improve.

BACKGROUND

Please describe your company and position.

I am the Head of Marketing of Deliciously Ella

Describe what your company does in a single sentence.

Deliciously Ella provide delicious ways to feel better with delicious plant-based food and recipes

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fixate to accomplish?

• Increase Product Revenue
• Increase New Subscribers
• Increase Database Size

SOLUTION

How did you find Fixate?

Previous Role

Why did you select Fixate over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Fixate were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ongoing CRM support and optimisation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

New Memberships

New email sign ups

New Email Subscribers

Repeat Purchases

Reactivated Memberships

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with Fixate has been an exceptional experience. Their expertise in customer retention, engagement strategies, and data-driven solutions has proven invaluable. They adopt a personalised and proactive approach, ensuring that client goals are not only met but exceeded.

What was your primary form of communication with Fixate?

In-Person Meeting

What did you find most impressive or unique about this company?

What sets Fixate apart is their commitment to understanding our unique needs and tailoring their strategies to support sustainable growth. Their team consistently delivers actionable insights, creative campaigns, and seamless execution, making them a trusted partner in fostering meaningful customer relationships.

Are there any areas for improvement or something Fixate could have done differently?

Fixate have done a great job