First Class Networks, 6 Reviews, Address, Data & More

Specializing In IT Services in Boston

First Class Networks was founded with the vision to provide a higher quality of IT service and support. Our unique approach to supporting our clients results in a more engaging, responsive, and accommodating relationship. Our personalized attention to each client allows us to transition from being just another IT vendor to becoming a valuable resource and trusted adviser.

Min project size
$1,000+
Hourly rate
$150 - $199 / hr
Employees
2 - 9
Locations
Woburn, MA
Year founded
Founded 2014
Languages
Timezones

No have been added yet...

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate $150 - $199 /hr

Rating for cost 4.8 /5

What Clients Have Said

First Class Networks offers competitive pricing and high value for cost, with clients noting their adaptability and excellent customer service. One client invested over $200,000, indicating significant project scale, while others appreciated the budget-friendly options available.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 4 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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First Class Networks Review Insights

Overall Review Rating

5.0

Quality 5.0
Schedule 4.9
Cost 4.8
Willing to Refer 4.8

Top Mentions

Review Highlights

Proactive IT Support

Clients appreciate First Class Networks' proactive approach in managing IT needs. They ensure systems are up-to-date and secure, providing both proactive and reactive support, which helps in maintaining smooth operations.
Knowledgeable and Skilled Team

The team at First Class Networks is recognized for their expertise and knowledge in IT services. Clients express satisfaction with the technical competence and problem-solving abilities of the staff, which enhances their trust in the company.
Supportive During Challenges

Clients appreciate First Class Networks' support during challenging times, such as the COVID-19 pandemic. Their ability to adapt and provide continued support is highly valued.
No Areas for Improvement Mentioned

Across several reviews, clients did not identify any areas where First Class Networks needed improvement, indicating a high level of satisfaction with their services and outcomes.
Reliable and Timely Deliveries

Multiple reviews commend First Class Networks for their punctuality and reliability in delivering projects. They consistently meet deadlines and maintain a high standard of service, which reassures clients of their dependability.

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First Class Networks Reviews

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Business Consulting
Less than $10,000
March 2022

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their services always felt like a personalized approach, and their communication was simple and consistent."

May 9, 2022

HR Director, Real Estate Agency

Anonymous

Real estate
Boston, Massachusetts
51-200 Employees
Online Review
Verified

First Class Networks helped a real estate agency build and troubleshoot their networks for their office and onsite managed properties.

First Class Networks successfully built the networks and fixed the existing issues. Their team was very efficient and answered in a timely manner. Moreover, they provide simple and consistent communication, which the client appreciated.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the HR Director and I take on quite a bit of our day to day IT work. I have always worked with First Class for they are very responsive and knowledgable in their field. I have worked with them on several network buildouts and trouble shooting issues and it has always been a pleasure to work with this company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire First Class Networks?

Network buildouts and network trouble shooting.

SOLUTION

How did you select this firm and what were the deciding factors?

The CEO reached out to me about their services quite some time ago. While I was not and am not in a position to use their managed IT services I was able to buy chunks of time to handle projects and for some on call IT support. If I could I would hire them for managed IT.

Describe the project in detail and walk through their service package.

They fixed / built networks for our office and our onsite managed properties.

How many resources from the vendor's team worked with you, and what were their positions?

I have worked with 4 people from this company.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

All projects were successful and the team answered in a timely manner.

How effective was the workflow between your team and theirs?

Very efficient.

What did you find most impressive or unique about this company?

Their services always felt like a personalized approach, and their communication was simple and consistent.

Are there any areas for improvement or something they could have done differently?

No.

RATINGS

5.0

BI & Big Data Consulting & SI IT Managed Services Other IT Consulting and SI
$10,000 to $49,999
Jan. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"The entire team seems to be vested in a great outcome and strive to achieve the best solution that works for us."

Mar 23, 2022

Controller, Winchester Country Club

Dave Soares

Hospitality & leisure
Winchester, Massachusetts
51-200 Employees
Online Review
Verified

First Class Networks works as a golf club's IT team. So far, they have upgraded their entire computer systems and updated the client's server closet and switches.

First Class Networks has led a rock steady service with a much more robust wi-fi solution. All the projects have been completed in a timely fashion, as well. The external team strides to achieve the best solution that works for the client, as well. Overall, every expectation has been met.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Controller and in-house IT representative at Winchester Country Club. We are a private social/golf club just outside of Boston.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire First Class Networks?

We are a small company with medium IT requirements. Especially since Covid and working from home we have not had an in-house IT person in almost 5 years.

SOLUTION

How did you select this vendor and what were the deciding factors?

WE utilize First Class Networks (FCN) as our "in-house" IT solution. They have an 800# and email system in place that allows for quick ticket creation and follow up by one of their highly trained employees. Response is quick and many times is resolved with the first interaction.

Describe the project in detail and walk through the stages of the project.

FCN has performed many tasks for WCC over the past few years, from upgrading our entire computer systems and server upgrade to upgrading our server closet and switches. As we grow amenities and offer Wi-Fi throughout the facility FCN has helped design and install our wireless solutions. At the same time, they handle our pc solutions as well for new hires and existing employees having pc issues as well.

How many resources from the vendor's team worked with you, and what were their positions?

I have worked with the owner, Craig, all the way down to the help line and they are always available and responsive. The techs that work on finding a solution are very knowledgeable and responsive.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We upgraded our server a few years ago and it has been rock steady since then. Our Wi-fi solution is much more robust in areas of the facility that were lacking in the past.

How effective was the workflow between your team and theirs?

All projects have been completed in a timely fashion based on feedback we provide to them.

What did you find most impressive or unique about this company?

The entire team seems to be vested in a great outcome and strive to achieve the best solution that works for us.

Are there any areas for improvement or something they could have done differently?

Overall FCN has met our challenges so far.

RATINGS

5.0

"First Class Networks is a great name for the company as I believe they meet that standard."

IT Managed Services
$200,000 to $999,999
June 2018 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 4.5

Willing to Refer: 5.0

"They’re like our partners; they really look out for our success as an organization."

Feb 16, 2022

Founder & Senior Partner, Zozimus Agency

Nick Lowe

Advertising & marketing
Boston, Massachusetts
51-200 Employees
Phone Interview
Verified

First Class Networks provides managed IT services for an advertising agency. They manage and maintain software systems, procure hardware, and ensure the security of the client’s entire IT infrastructure.

By being proactive, consistent, and prompt in responding to issues, First Class Networks has ensured the security and smooth functioning of the client’s IT infrastructure. The team exhibits a genuine interest in seeing the client succeed and continues to be transparent in all transactions.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re an advertising and marketing agency based in Boston. I’m the founder and senior partner.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with First Class Networks?

We hired First Class Networks to provide managed IT services.

SOLUTION

What was the scope of their involvement?

First Class Networks does both proactive and reactive support. Their team makes sure that all of our machines are patched and up to date from a security standpoint, and they address any technical issues that we may encounter within the organization. We reach out to them via a ticketing system.

Apart from those services, they also manage our email system and host our internal server. We do our hardware purchasing through them as well. If, for example, a new employee comes on board, First Class Networks helps us purchase and set up a new computer unit for that employee.

Before COVID-19, we had somebody from their team come into the office from time to time. Now, though, all of the work is done remotely.

What is the team composition?

We’ve worked with more than half a dozen tech specialists. First Class Networks assigns them to our case depending on the issue we’re facing. I also have a direct line to their CEO and he checks in with us from time to time.

How did you come to work with First Class Networks?

We’ve gone through different providers with varying degrees of success. At the time, we were unhappy with the company we were working with, so we started looking into other people and came across First Class Networks.

How much have you invested with them?

We’ve invested at least $200,000.

What is the status of this engagement?

We’ve been working together for over five years. The engagement started around 2017–2018, and it's still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve been really excellent and consistent. My employees used to complain a lot about the previous providers we hired, but they’ve never complained about First Class Networks. They were mainly doing tech services when we began our engagement, but even as they grew into the managed IT space, they still retained a personal relationship with us.

How did First Class Networks perform from a project management standpoint?

Their technicians are very prompt to respond to issues. They’re quite transparent and communicative as well. We correspond through phone calls and sometimes email. My director of operations is often the one interfacing with them, but she keeps me in the loop.

What did you find most impressive about them?

We found that our previous providers always tried to sell us more stuff to increase their own revenue, but we’ve never experienced that with First Class Networks. They’re like our partners; they really look out for our success as an organization. Our revenue suffered early in the pandemic, but they tried to find a way to support us through it.

Are there any areas they could improve?

No, I’ve been really happy with their services.

Do you have any advice for potential customers?

Work with First Class Networks. As long as you’re clear about what you’re looking for, they’ll be just as clear and transparent with you.

RATINGS

5.0

"They really are first class."

Cybersecurity IT Managed Services Unified Communications Consulting & SI
Confidential
Oct. 2024 - Jan. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They were very informative and communicative through the whole transition."

Jan 24, 2025

HR Manager, Corrosion Solutions Company

Anonymous

Other Industry
North Hampton, New Hampshire
11-50 Employees
Online Review
Verified

First Class Networks provided managed IT services for a corrosion solutions company. The team helped the client transition from their previous MSP and provided IT support and cybersecurity services.

First Class Networks provided excellent services, impressing the client with their company culture and adaptability. The team was very informative and communicative throughout the engagement via email and virtual and in-person meetings. First Class Networks delivered work on time.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the HR Manager of a corrosion solutions company.

Describe what your company does in a single sentence.

A portfolio of innovative corrosion-prevention solutions that increase readiness, decrease maintenance costs, and extend useful life.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire First Class Networks to accomplish?

Provide the business secured services
IT transition from an MSP that was not communicative
Future goals will be CMMC

SOLUTION

How did you find First Class Networks?

Referral

Why did you select First Class Networks over others?

High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Referred to me

How many teammates from First Class Networks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our transition was different since we were moving away from an MSP that was unresponsive and unable to protect our security. We were also looking for an MSP thought could support us for CMMC in the future.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The constant communication and ability for FCN to adapt to our situation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always delivered on time and were adaptable to our needs. Very responsive to our situation.

What was your primary form of communication with First Class Networks?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

First Class Networks company culture seemed similar to ours. They were very imformative and communicative through the whole transition.

Are there any areas for improvement or something First Class Networks could have done differently?

No.

RATINGS

5.0

IT Managed Services
Confidential
June 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"First Class Networks has great people and provides timely services."

Jul 30, 2024

Principal, Knox Building Co

Phil Ruggiero

Construction
Belmont, Massachusetts
1-10 Employees
Online Review
Verified

First Class Networks has been hired by a general contractor to build their system. The team is responsible for setting up the client's network and integrating their project management software.

First Class Networks has successfully built the client's system on time and completed the project promptly. The team remains consistently accessible and available for support, maintaining communication with the client through virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Principal of Knox Building Co

Describe what your company does in a single sentence.

General Contractor specializing in Restaurant, Retail and Academic projects

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire First Class Networks to accomplish?

Customer Service

SOLUTION

How did you find First Class Networks?

Referral

Why did you select First Class Networks over others?

Close to my geographic location
Great culture fit
Amazing customer service

How many teammates from First Class Networks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

First Class Networks built our entire system.
They set up our network.
They intergrated our project management software.
They contnue of service our employees and network.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

To get our entire system upo and running in a timely fashion

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their staff is amazing and always accessible.
They had us up and running in no time.
They are always available for support.

What was your primary form of communication with First Class Networks?

Virtual Meeting

What did you find most impressive or unique about this company?

First Class Networks has great people and provides timely services.

Are there any areas for improvement or something First Class Networks could have done differently?

I can honestly say they run a First Class operation

RATINGS

5.0

Cybersecurity Digital Asset Management IT Managed Services
$50,000 to $199,999
Oct. 2017 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 4.0

"We really enjoyed working with each of their team members."

Nov 21, 2023

Principal, Paul Lukez Architecture

Paul Lukez

Construction
Somerville, Massachusetts
11-50 Employees
Online Review
Verified

First Class Networks provided managed IT support for an architecture firm. Their work involved resolving IT issues and monitoring and managing the client's IT and cybersecurity efforts.

Exhibiting extensive IT knowledge and expertise, First Class Networks provided timely, reliable IT support and was knowledgeable and patient throughout the partnership. They provided valuable insights and cost-effective recommendations that helped the client make good decisions for their business.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Principal of Paul Lukez Architecture

Describe what your company does in a single sentence.

We are an architectural firm located in Somerville, MA

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire First Class Networks to accomplish?

Resolve IT issues
Monitor/Manage the business IT and cybersecurity services

SOLUTION

How did you find First Class Networks?

Referral

Why did you select First Class Networks over others?

Other

How many teammates from First Class Networks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

FCN is being amazing providing IT services to Paul Lukekz Architecturefor years

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

First Class Networks has been an integral part of our business for over four years, managing all aspects of our sometimes complex IT needs. We really enjoy working with each of their team members, each of whom is knowledgeable, patient and a delight to work with. When your needs are urgent, they respond promptly and effectively. They take a comprehensive look at your IT needs and will guide you in making good decisions about managing your systems. We strongly recommend working with the First Class Networks team!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

First Class Networks has been an integral part of our business for over four years, managing all aspects of our sometimes complex IT needs. We really enjoyed working with each of their team members, each of whom is knowledgeable, patient and a delight to work with. When your needs are urgent, they respond promptly and effectively. They take a comprehensive look at your IT needs and will guide you in making good decisions about managing your systems. We strongly recommend working with the First Class Networks team!

What was your primary form of communication with First Class Networks?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Great Customer Service!!

Are there any areas for improvement or something First Class Networks could have done differently?

No.

RATINGS

5.0

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Verified Client Reviews: 6

Overall Review Rating: 5

Source: Clutch

Last Updated: January 24, 2025

Business Entity

Business Entity Name	The Computer Cafe, Inc.
Source	Massachusetts Secretary of State
Jurisdiction of Formation	Massachusetts
Date of Formation	November 18, 1996
Status	Active
Last Updated	March 28, 2023
ID	043335938

Credit Report Results

International Credit Risk Assessment	Very Low Risk
Source	Creditsafe
Last Updated	April 21, 2023

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Locations (1)

2 - 9

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First Class Networks

Specializing In IT Services in Boston

1 Language that we service

1 Timezone that we service

1 Locations

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

First Class Networks Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Proactive IT Support

Knowledgeable and Skilled Team

Supportive During Challenges

No Areas for Improvement Mentioned

Reliable and Timely Deliveries

Reviews mentioning:

First Class Networks Reviews

Network Buildout & Troubleshooting for Real Estate Agency

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT Support for Golf Club

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for Marketing & Advertising Agency

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for Corrosion Solutions Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

System Dev & Software Integration for General Contractor

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Cybersecurity & IT Managed Services for Architecture Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Business Entity

Credit Report Results

Locations (1)

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