Fintelics Technology Inc.

BACKGROUND

Introduce your business and what you do there.

I’m a co-founder at Satoshi.Art, a non-fungible token (NFT) marketplace where digital artists create digital tokens and sell them to the audience.  We’re based in Montreal, and I’m in charge of our technology needs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fintelics Technology Inc.?

We were founded in March 2021. At that time, we were working with another company, which didn’t deliver anything to us. As a result, we wanted to make a change and hired Fintelics to help us develop our platform. 

SOLUTION

What was the scope of their involvement?

As an NFT marketplace, our website was more complicated than traditional ones. Regular websites had front- and backend sides and a database. Meanwhile, our website had an additional layer, which was the blockchain. In any case, Fintelics worked on all these layers. 

The website was launched in July 2021. After that, Fintelics spent the rest of the month maintaining the platform. They responded to our requests based on the user feedback we received. The team implemented changes and improvements based on user feedback. 

Now, we’re in the second phase of the development. This phase is bigger than the first phase in terms of both tasks and investments. In terms of tech stacks, they’ve used JavaScript, Node.js, and MongoDB for front- and backend development. For the blockchain side, they’ve built smart contracts on the Ethereum network. 

What is the team composition?

Fintelics has assigned between 4–5 people to the project. At one point near the launch, they’ve assigned 7–8 people to it. 

How did you come to work with Fintelics Technology Inc.?

A friend recommended Clutch to us, where we looked for companies that could potentially fit our needs. I emailed a few vendors, and Fintelics had one of the quickest response times. It was on a weekend, and they responded to me within 10–15 minutes. We set up a call 30 minutes after our initial contact. For comparison, other companies started responding to me two days later. 

Fintelics then showed us their technology, capabilities, and team members. We told them where we were and what kind of help we needed. Yet, our team didn’t give them the whole project because we wanted to see first what they could do. We started with one portion, and they immediately put their best resources into it. Then, our company watched them work for a week, and we were impressed. From there, we decided that they were a capable team, and we started working together on the whole project.

How much have you invested with them?

We’ve spent around $120,000 for the first phase of the project. For phase two, we’ll double that. By the time we finish this phase, we’ll have spent around $350,000–$400,000. 

What is the status of this engagement?

We started working in April 2021, and the partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

For success metrics, a third-party vendor has audited the smart contracts developed by Fintelics. The results have come back extremely positive, meaning the team has developed a great product. A few minor changes have been recommended, but no serious issues have been found. We’re happy because smart contracts are crucial for us. 

On top of that, another firm has done penetration tests on both our infrastructure and web app. The tests have come back with great results; they’ve found no security vulnerabilities that others can exploit. In other words, the tester has approved the quality of Fintelics’ work, and we’re truly happy about that. 

Overall, everything has gone perfectly, and Fintelics has as much passion as we have for the project. We’ve invested a lot on this platform, and much of the technology investments we’ve made go to Fintelics. That’s because we’re happy with what they deliver, and we’re confident that they’ll keep delivering for us. 

How did Fintelics Technology Inc. perform from a project management standpoint?

Fintelics’ project management style is great. They’ve assigned a dedicated project manager to us, and they’re highly transparent. In fact, we have access to all their internal tools, such as Trello — they share everything with us 100% of the time. 

For comparison, the previous company we’ve worked with has left us in the dark, and that’s been frustrating for us. By contrast, Fintelics has been transparent and communicative all the time. In fact, we’ve had daily meetings with the project manager to communicate everything on our end prior to the website’s launch. They’ve assigned tasks quickly, giving us feedback on the same day. Overall, we’re deeply pleased with how they handle such tasks. 

Meanwhile, we’ve used various tools to communicate. Most of the time, we use Slack, where we have a channel dedicated to the project. I also have access to their mobile phone numbers and messenger IDs. As a result, even when I’m on the move, I can access their team members. 

What did you find most impressive about them?

Fintelics’ response time differentiates them from other vendors, which don’t respond the way they do. Unlike big companies like Google or Amazon, we can’t wait for three weeks to have a meeting with somebody. Startups have to decide fast whether we’re going to deal with a vendor or not. We’re a startup, and we truly appreciate somebody with a quick response time. 

Are there any areas they could improve?

Fintelics is still a relatively small company, so they don’t have the resources to take on even bigger projects. Our project has started small, but its next phase will be bigger. We’re already planning phase 3, which is even bigger than phase 2 because we’ve secured a round of funding. Our company wants to do many things that can set us apart from competitors. When we move to that phase, I want to continue working with Fintelics, but they’ll need to hire more people. 

Moreover, they have other customers. If they can’t provide enough resources to us, then they may not be able to handle our requests. I’ll hate it, but I’ll have to go with somebody else at some point if they don’t grow. Overall, they should hire more people to handle higher volumes of requests. That’s one area they need to improve. 

Do you have any advice for potential customers?

Understand your needs and requests; this will help both you and Fintelics. Provide detailed project requirements as much as possible. If you don’t deliver requirements clearly, they’ll get confused and will come back with more questions, which will slow the process down. In other words, don’t make vague requests. They’re technical people, so they want to see clearer and more detailed instructions; make sure you deliver your message clearly. 

BACKGROUND

Please describe your company and your position there.

I'm the CEO of a software startup that is building AI technology

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fintelics Technology Inc., and what were your goals?

We've been creating a cloud based software for our customers and needed professional help with setting up a DevOps environment on AWS

SOLUTION

How did you select this vendor and what were the deciding factors?

We've previously worked with Fintelics on several projects already and have built a strong relation already. We selected them for their professionalism and expertise

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project requires a full time contractor service that help us build, maintain and operate the devOps environment on AWS. We needed a full stack service to setup our solution on the cloud through AWS's many services

How many people from the vendor's team worked with you, and what were their positions?

We worked with 1 full stack developer who worked with us on a full time basis

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to successfully deliver our software solution to our customers with the help of Fintelics services. Their work is professional and well delivered

Describe their project management style, including communication tools and timeliness.

The project management is great. We communicated through Jira, discord and WeChat

What did you find most impressive or unique about this company?

Fintelics dedicated one of their top developers with us and the experience is the same as an internal hire without the hassle. They worked with us as an extension of our team

Are there any areas for improvement or something they could have done differently?

N/A

BACKGROUND

Please describe your company and your position there.

The company provide online education service including homework help, interview prep and exam review. I am the CEO/owner of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fintelics Technology Inc., and what were your goals?

I hired Fintelics to help me design a website which student can register and take order online directly. The goal is completing the website design and making it functional to be used by world users. The website is quit complicated, the prices requires complex algorithms based on order date, amount.

SOLUTION

How did you select Fintelics Technology Inc. and what were the deciding factors?

I knew Fintelics vis clutch and we had few meeting before I made the decision, the deciding factors is their professional attitude and services, after meeting ,we defined a clear scope, they provided specific timeline and confirmed the requirements with me, which made me very comfortable.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

1 the projects needs to be completed within 3 months 2 Key deliverables: client register and membership system, payment system, price system and inventory management system. 3 it requires hard technical skills such as wordpress, html and css languages.

How many people from the vendor's team worked with you, and what were their positions?

There are 3 people worked with me, 1 is project manager, the second one is tech team leader, the last one is their CEO.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

1. All required system are functional to be used , client can smoothly register and make order online.

2. Successfully complete the payment process.

3. Obtained a project closing summary which contain user instructions, lesson and learn.

4. Received warranty service within half year.

Describe their project management style, including communication tools and timelines.

The project manager is very professional , they provided project charters, changing process paper, PMO of decision offices. they define the project timeline with 3 milestones , and manage the project via trello by utilizing scrum management.

What did you find most impressive or unique about this company?

Their team are very professional and their response are very quickly. 1 They can estimated the work/functions in a rational way, help me define the effectiveness of this function. In terms of changing, They can make decision in a fast way. 2 They can hold daily scrum meeting in and provided me results on a daily base, which I can follow up the measurement everyday.

Are there any areas for improvement or something they could have done differently?

Overall, I am very satisfied with their work. They were effective, professional, and it was nice to talk with their management team. Therefore I have no any suggestion about improvement so far.