Extensionsforce Limited

BACKGROUND

Please describe your company and position.

I am the Sales and Marketing Director of M9 Logistics LTD

Describe what your company does in a single sentence.

We provide freight forwarding services worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Extensionsforce Limited to accomplish?

• Develop the custom Transportation management System
• Customize company EPR (Microsoft Dynamics 365 Business Central)
• Develop and implementation customer portal
• Business Intelligence Development and Implementation (Power BI)

SOLUTION

How did you find Extensionsforce Limited?

Referral

Why did you select Extensionsforce Limited over others?

• Close to my geographic location
• Good value for cost
• Referred to me

How many teammates from Extensionsforce Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Εxtensionsforce Limited has developed a custom Transportation Management System (TMS) for M9 Logistics, a global provider of transportation and logistics services. M9 Logistics
 This integrated solution, built within Microsoft Dynamics 365 Business Central, streamlines M9 Logistics' operations by automating logistics and transportation processes, enhancing service quality, and providing real-time profitability insights. 
 Key features include a built-in Customer Portal, enabling clients to manage their interactions independently, and integration with Power BI for comprehensive reporting and analytics. This collaboration enhances M9 Logistics' operational efficiency and customer satisfaction.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As a result of the project implementation, we have obtained software optimized for our business processes, including:

Transportation Management System (TMS): A comprehensive solution that streamlines our logistics operations, enhancing efficiency and control over transportation activities.
Customer Portal: An intuitive platform that empowers our clients to access real-time information, manage their shipments, and engage with our services seamlessly.
Reporting System: Advanced analytics and reporting tools that provide in-depth insights into our company's performance, facilitating informed decision-making and strategic planning. 
These integrated solutions have significantly improved our operational efficiency and customer satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Extensionsforce Limited demonstrated exceptional project management throughout our collaboration. They consistently delivered project milestones on time, adhering to agreed-upon schedules and ensuring seamless integration with our existing systems. Their responsiveness to our needs was commendable; they actively engaged with our team to understand our specific requirements and promptly addressed any concerns or adjustments we requested. This proactive approach facilitated a smooth development process and resulted in a solution that aligns perfectly with our business objectives.

What was your primary form of communication with Extensionsforce Limited?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We highlight Extensionsforce Limited's exceptional ability to deliver tailored solutions that align with their business requirements. Extensionsforce's deep understanding of the logistics industry and expertise in developing custom software solutions enabled them to create a Transportation Management System, Customer Portal, and Power BI reporting tools that seamlessly integrated into M9 Logistics' operations. This bespoke approach enhanced operational efficiency and provided M9 Logistics with a competitive advantage in the market.

Are there any areas for improvement or something Extensionsforce Limited could have done differently?

One area where Extensionsforce could improve its service is by providing more comprehensive user training and documentation. This would facilitate a smoother transition and allow our team to fully utilize the new systems. Additionally, more proactive communication regarding project timelines and potential issues would further improve the customer experience.