Explunt

BACKGROUND

Please describe your company and position.

I am the Marketing Head of American Climbers

Describe what your company does in a single sentence.

At American Climbers, we specialize in large tree removal and pruning, as well as lot-clearing and storm damage cleanup services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Explunt to accomplish?

Live Chat Support

SOLUTION

How did you find Explunt?

Online Search

Why did you select Explunt over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Explunt were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed Live Chat Support service to help us increase our customer support and customer interaction

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

It was good. Our website's bounce rate was decreased and no of leads were increased

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They did delivered project on time and met our demands 

What was your primary form of communication with Explunt?

Email or Messaging App

What did you find most impressive or unique about this company?

They provided highly customized scripts and flow to entertain our prospects.

Are there any areas for improvement or something Explunt could have done differently?

I think human error should be less in the chats