We build trust.Not just software.

In 11 years, Experion Technologies grew swiftly to serve 110+ customers across United States, Australia, Asia and Europe.

Customers range from early stage companies to Fortune 500 companies. Healthcare, Retail and Transportation/Supply Chain are among the primary focus areas.

Experion focusses on:

(A) Building software solutions from ground up 

(B) Transform / extend/ Modernize  legacy software solutions.

Backed by a solid leadership team and one of the finest technical talent pool,Experion is acknowledged by customers for transparency, quality and reliability.

Key Capabilities:

- Web and Mobile centric  Product and Application Development 

- Enterprise Application Services ( Development, Reengineering/ Transformation)

- IoT Application Development.(Smart Devices/ Connected Cars...)

- Peformance Consulting Services 

- Software Maintenance Services

Recognitions

Top 5 custom software developers-Clutch 2017 & 2016 Rankings

Top 5 App developers from India- Clutch 2017 & 2016 Rankings

Among Top 5 Application Developers (Texas)  - 2016 ( Dallas Business Journal)

Deloitte & Touche Fast 500: Experion chosen among 500 fastest growing technology companies (APAC)

Product of the Year Award, 2016- IoT Evolution

Solution Mentions: Wall Street Journal, USA Today, Field Technologies, Oracle,Frost & Sullivan, NASSCOM, Economic Times, Business Standard

Top 100 fastest growing company (Red Herring): 2014 & 2013

 

 
$50,000+
 
$25 - $49 / hr
 
250 - 999
 Founded
2006
Show all +
Addison, TX
headquarters
  • Experion Technologies
    15305, Dallas Parkway, Suite 300
    Addison, TX 75001
    United States
    214.983.8181; 972.439.6913;
other locations
  • Experion Technologies
    407, Thejaswini, Technopark Campus
    Trivandrum, KL 695 581
    India
    +0471- 3047317; +0471- 3047312
  • Experion Technologies
    Poststr.15, D-76669 Bad Schoenborn
    Karlsruhe, BW 76669
    Germany
    49.170.312.2064
  • Experion Technologies
    43 Boulevard Georges-Favon 1204
    Geneva, GE
    Switzerland
    41.792.009.990
  • Experion Technologies
    15757 Pines Blvd, #153,
    Pembroke Pines, FL 33027
    United States
    (305) 778- 5582
  • Experion Technologies
    Ambachtsherenlaan 21 3271 TM
    Mijnsheerenland, ZH
    Netherlands
  • Experion Technologies
    Suite 5, 20 Cato Street Hawthorn East,
    Victoria, VIC 3123
    Australia
  • Experion Technologies
    802, 8th Floor, Lulu Cyber Tower 1, Infopark SEZ,
    Kakkanad, Kochi, KL 682042
    India
    +0484-3067301; +484-3067306

Focus

Service lines
  • Mobile app development
  • Custom Software Development
Client focus
  • Midmarket ($10M - $1B)
  • Enterprise (>$1B)
  • Small business (<$10M)
Industry focus
  • Health care & life sciences
  • Financial services
  • Retail
Mobile platforms
Mobile focus
Frameworks and CMS
Programming & scripting
Application platform
BI & big data focus
BI & big data solutions

Portfolio

Key clients: 

Bacardi, Tyson Foods, TopGolf, Aegon,J &J, Melbourne Health, Merck Group, Aditya Birla Group, CoStar Group,Aecom, AstraZeneca, Regus, Alexion Pharmaceuticals, Jonas Group, Mars, Supreme Foods, Dr.Oetkar's, Allanasons, Nigeria Distillers, Parrys', WellnessMate, Tennis360, Paradigm Sample,OnBoard,RollKall,PikMyKid, Palaver...

Of the 110+ customers served by Experion Technologies in 11+ years, 62  are early stage companies.

Retail Sales and Distribution Management Application for Consumer Goods Manufacturer

FieldMax is an enterprise mobile platform to automate retail sales & distribution management for the Consumer Goods industry. Fieldmax features management dashboards and advanced analytics to improve sales productivity, reduce supply chain costs and provide real time visibility for Finance, Marketing, Operations and Sales.The solution developed by Experion has been implemented for over 120 clients across 9 countries worldwide since 2009. Customers include McCormicks, Tyson Foods, Mars, Nigeria Distillers, EID Parrys, Dr. Oetkars among several others.

B2B Mobile application for large Swiss watch manufacturer

Developed a B2B enterprise mobile application (iPad app) that helps manage a 25000+ strong watch retail network. The application helps the retail team to take stock count of watches in stores and to place new orders. The app also functions as a digitized product catalogue and provides latest product information, images, videos and pricing details to users.

HIPPAA compliant Healthcare Communications Platform

This is a messaging platform developed for a healthcare technology company. The solution provides an easier and more effective way for patients and caregivers to communicate to each other (hospital staff, home healthcare agencies etc.) during the post hospitalization time period. The application also allows the users to keep track of the medication schedules and get timely notifications and reminders. The solution is accessible from mobile (iOS & Android) and web platforms and complies with HIPAA standards.

Health & Wellness Monitoring Application

This mobile based solution is developed for patients who underwent critical care at  major US hospitals . The solution provides assistance during their post hospitalization and rehabilitation period. The application acts as a virtual health coach, helps patients keep track of their medication and fitness goals. Patient fitness and activity levels are closely monitored using activity sensing capabilities.

Multi Platform Hospital Billing Solution

This is a mobile/ web application, which helps doctors view/ update billing information of patients under their care. The intuitive application makes it easy to fill in the billing details, thereby increasing efficiency of the doctor and saving money for the hospital at the same time. The solution allows enhanced and quick access to patient details saving time and stress involved.

Freight Management Application

The application enables drivers of Freight and Logistics companies to pick up and deliver items to multiple locations. It provides an affordable solution for freight operators who want their truck drivers to use live booking data for delivering consignments as well as log staff duty hours in real-time. The application helps improve the operational efficiency of operators by ensuring availability of real time data to all stakeholders.

Location based Booking Solution

This is a mobile first application that enables end users to book space for scheduling meetings and conference. Location based service enables listing nearest and cost effective spaces (hotel lobbies, restaurants, etc.) which can be booked and paid online. Participating businesses can create offers/ deals through a web interface which the end users can access through the mobile application.

Membership Management Platform

Developed for a leading leisure gaming facility provider, this is a mobile based solution that provides an easy and convenient option for end customers to access their game and membership related information. Users can access personal game history and add value to their playing card. They can check upcoming events, news and offers and access contact information & directions to locate the gaming facility.

Deal Promotion Platform

This mobile based solution provides end users an interface to access deals and promotions offered by various businesses. Participating businesses will have access to a web based interface through which deals and promotions can be managed and pushed to the mobile application. Loyalty feature for the end users is another feature that ensures continuous customer engagement and retention.

i-Detailing Application for Pharmaceutical Sales Promotion

Developed an easy to use iPad application for a leading Pharmaceuticals brand. The application provides interactive information about the company’s products, which the sales representative can use for sales promotion and for educating doctors/ medical professionals. The application also gathers statistics on usage and presents it on backend dashboards for assessing sales force effectiveness.

Mobile Optimized Utilities Booking Platform

Developed a mobile optimized web applicationaimed at providing an online platform for location based listing for local utilities businesses. The cloud based platform allows end customers to search and book the listed services for an available time/ date. The platform also facilitates online payment settlement and two way communication between end users and service providers. The application was developed using responsive web design for ease of access from desktop, tablet or mobile devices.

Fitness Assessment & Training app

This iOS and Android based application helps fitness enthusiasts and defense services aspirants/ serving officers to assess their fitness level and take the application guided training program to improve fitness levels. The application helps users monitor fitness progress over the course of usage and attain targeted fitness levels. The application also provides gamification elements to motivate users.

Incident Reporting and Management Application for Federal authorities

This is an iPad based application used by federal authorities to capture incident reports from the field. The solution eliminates paper based data capture, and allows inspectors fill in incident forms directly from the field, capture images/ videos and automatically track geo coordinates. The application also provides on-field dashboards for field inspectors to visualize past data.

On Demand Employee Marketplace

The project involved development of an on-demand, real-time, mobile marketplace to connect hiring managers with a prequalified and location based employee prospects. The platform supports real time matching of candidates with job requirements. To improve visibility and better prospects of getting hired, the application allows employees to upload video profiles. Primary matching of profiles are based on pre-set algorithms; for refined searches the solution also provides an option to communicate directly with prospective employees.

Enterprise Security Services Management Application

Developed a web and mobile (iOS & Android) based solution which acts as an online platform connecting private security providers, Enterprises and law enforcement agencies. The solution helps security service providers find service requests from Enterprises and small businesses and take up such requests based on availability and convenience of security personnel. The application has features such as automated check-in and time entry mechanism, location tracking and time stamps while on duty providing security operations, alerts & notifications in case of deviations and exceptions from set geo-fences, etc.

Membership Management Solution

This is a mobile based solution for bars, clubs and restaurants to screen customers based on age verification and store membership data. The mobile app is used by security personnel to screen guests, by scanning magnetic strip or barcode in membership cards/ federal ID cards. The saved data can be used to track customer visits for marketing to correlate sales data against targeted demographics.

Social Discovery Application

The application is a location based social network that helps users discover like minded people and shared interests. It provides features such as easy check-in and real time communication capabilities to connect with friends, businesses, local deals, events and promotions. Location based features help users discover local trending areas, places of interest and business recommendations. The users can also opt to receive invites & promotions from interested businesses and save deals that give savings at local bars, restaurants, etc.

Smart Sensor based Data Analytics Solution

Developed a field sensor data analytics dashboard , which helps in preventive maintenance & real time management of industrial equipments. The smart sensor driven application (Internet of Things – IoT based) is used in a wide variety of scenarios such as vehicle tracking, water metering, environmental monitoring, irrigation control, security and surveillance which require high precision monitoring.

Healthcare Provider Search Application

The iOS (iPhone/ iPad and Android) based mobile application helps local public connect with healthcare providers in a specificied location. The application also provides an option for end users to make appointments with healthcare providers using the mobile client. The application has the ability to display search results on Google Maps and is integrated with 3rd party clinical healthcare systems for scheduling appointments.

Invoice Management Application

The iPhone application gives enterprise users instant access to all their invoices while on the go. With an intuitive and accessible interface end users can view, authorize and comment on all invoices that comes to them as part of the business workflow. The application is interfaced with the client's enterprise accounting and invoicing application.

Location Based Marketing & Loyalty Solution

This an iOS (iPhone & iPad) application developed for a leading B2C marketing platform provider. The solution helps business users to create offers and end consumers can access the offers based on their location/ set preferences using the mobile app. The application also provides options for the end user to rate offers, earn points and receive special vouchers.

Shared Cab Booking Application

This is a web and mobile (iOS & Android) based application for end users to avail shared cab services. Developed for a technology start-up, the application allows end users to book shared cabs. If there is a match based on search parameters, the user need to pay only half the fare for the shared ride.

Reviews

Sort by

Web & Mobile Platform Dev for Gaming Industry

"They've worked with high profile clients all the way down to startups, so they understand all mentalities."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2016 - Ongoing
Project summary: 

Experion redesigned and redeveloped existing software, developing SDKs that connect with APIs and a mobile app. They standardized the software for third-party usage and continue to make enhancements.

The Reviewer
 
11-50 Employees
 
Dallas, Texas
CEO, Gaming Platform
 
Verified
The Review
Feedback summary: 

Their open and daily communication are much appreciated, making the project run smoothly and seamlessly and they are willing to work extra hours to get things done. Their team's high-quality work and dedication have led to additional projects.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of a software company for the entertainment sector. Our software embeds into different kinds of games and provides an entire tournament infrastructure that allows players to compete against each other.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Experion Technologies?

We were looking to create the best product for the lowest cost. It's difficult to do that especially with offshore developers that can be challenging to work with both communication-wise and quality-wise. We needed a group with a proven track record.

SOLUTION

What was the scope of their involvement?

They've primarily done development work, making SDKs [software development kits] that connect with our API as well as an app. We worked with another technology company in the past to develop this, but we brought Experion in to redesign and redevelop the existing software. They not only took our designs and brought them to life but also packaged the SDK up to where it’s replicable for other companies so that they can take our software and drop it into their operations.

It works seamlessly and communicates with our API. They did great in standardizing it for third-party usage and not only our own. We’ve released version 2.0 of our SDK and we're finishing version 3.0.

What is the team dynamic?

They have two project managers—one onshore and one offshore—to make sure that friction is reduced as much as possible for onshore clients. They also have a lead developer involved.

How did you come to work with Experion Technologies?

Our CTO was the senior engineer at a well-known entertainment group before this and actually worked with Experion, who did a great job. When we were looking to shift and find a different provider, we went straight to them. We did go through several diligence phone calls, and when we knew that they had a good grasp of everything, we decided to go with them.

What is the status of this engagement?

We've been working with them since April 2016 and have continued to build projects with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When they get working on a project, they follow through. It’s been very refreshing to see them back up the hours that they work by itemizing each quarter-hour and notating exactly what’s being done. They’re very diligent with what is actually delivered and it allows us to go back and review things.

They definitely know what they're doing, which is the reason we've continued doing business with them. As we’ve grown, we've brought some of the services they offer in-house, but their high-quality work is the reason they're still in the picture.

With any kind of contractor, there are difficulties of not being physically in the office, but this is definitely the next best option and the bang for the buck is fantastic. They've worked with high profile clients all the way down to startups, so they understand all mentalities. It's been great having a partner that can get it done and work alongside us, even if it's in the middle of the night.

How did Experion Technologies perform from a project management standpoint?

They're great, extremely diligent, and better than us. For each project, we lay down milestones for the scope of the work, defining exactly what needs to be built and breaking it up into sprints. We have a weekly call with the team, and they work very closely with our CTO, who handles our API.

It has been weekly, if not daily, open communication while working on finishing our software. We chat almost every day on Skype, but JIRA and Basecamp are the primary project management systems we use.

What did you find most impressive about them?

Their diligence and eagerness to get things right and provide the best value are what’s most impressive. They have great resolve and provide great quality.

Do you have any advice for potential clients of theirs?

In working with any contractor, if they are not in your office, you need to provide as many details as possible and over-communicate. Every little detail smoothens the process for all parties involved. We’ve provided not just mockups, but also arrows pointing to each item explaining what the item is and the exact color palettes for each mockup.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    We've hit almost every deadline.
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web & Mobile App Dev for Online Scheduling Software Solution

They made the product we wanted, and they made it even better than we’d imagined.”

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
Apr. 2016 - Ongoing
Project summary: 

Experion took over app and website development when the previous provider couldn’t deliver. They built a cross-platform hybrid app and a website, and are now conducting beta tests.

The Reviewer
 
1-10 Employees
 
Tulsa, Oklahoma
Jared Delacerda
Support Analyst, No2fyme
 
Verified
The Review
Feedback summary: 

Experion has both technical expertise and excellent communication, a rare combination for a development team. They created and stuck to a project calendar, sent routine updates, and met needs in a timely manner. Supreme self-management has led to a likely support contract after the product's launch.

BACKGROUND

Introduce your business and what you do there.

I'm one of three support analysts for a product called No2fyme, a scheduling app that partners with local businesses to take care of their calendaring needs. Consumers contact the business to schedule an appointment, and they’re redirected to our app to book it. The key feature is that, if a timeslot opens, it sends a notification instead of a text or email. Consumers can receive the earliest appointment, and providers can keep their schedules full without putting in all the work.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Experion Technologies?

About three years ago, we hired a different development company, and they got the idea off the ground. They drew up the layout and foundation layers of code for the mobile app, but we ran into communication problems and they couldn’t devote the time and resources we needed. We purchased all the code and files from them, and then we needed a new development team to finish the app and site.

SOLUTION

What was the scope of their involvement?

We had two phases: a general overview and the development. In the beginning, we gave the new team the code and dove deep into what we were expecting. We told them what we wanted the app to do, how we wanted it to interact, what features we wanted, and essentially provided an entire blueprint for the cross-platform hybrid app and website.

When we transitioned to the development team, they decided to start from scratch. They reviewed the previous company’s code but built the app, databases, and site from the ground up. Specifically, they changed the development environment for the app so that it’s user-friendly on both iPhone and Android.

We worked through the projects piece by piece, transitioning from the consumer side of the app to the consumer side of the site, then to the provider side of the app and site. At each stage, we reviewed all the features to make sure it was what we wanted. For the provider side of the web, we contacted the businesses to determine the specific aspects of the calendars they wanted. We went through all the details with Experion, and they made a customizable calendar for each business; for example, a primary care physician can have a flu shot appointment while a hair stylist can have a haircut. We also created a premium/basic setup for priority scheduling.

Experion then developed a test website and app so we could examine each individual section and determine what we liked and what could improve. The development is coming to an end, and we’re moving into beta testing to work out any kinks.

We’ll most likely sign an ongoing support contract so that, if we run into any issues, they can fix them.

What is the team dynamic?

I mostly communicated with the two owners and the project manager. Their development team is based out of India.

How did you come to work with Experion Technologies?

Experion was referred to us by a mutual acquaintance.

How much have you invested with them?

We’ve spent around $80,000.

What is the status of this engagement?

We started in April 2016, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Nothing has officially launched yet, but a few people have looked at the app. Friends and family really like the idea and the layout. A colleague in the medical field thought the app’s user interface was fantastic and simple to use. He especially liked the notification feature and thought it was better than getting spam texts or emails. He said it seemed a really efficient way to interact with customers. One hairstylist said she liked it because it freed up her time; instead of answering calls and managing the schedule, she can have her customers do it all on the app.

How did Experion Technologies perform from a project management standpoint?

Experion effectively self-manages. They proposed deadlines, provided key reports, answered questions, explained technical aspects or setbacks, etc. We left most everything up to them and told them, if they needed anything, to just ask.

We mainly talked with Sumi Pillai [Project Manager, Experion Technologies] and the development team. Sumi did a great job; she’s very talented and could translate what the development team was saying, whether it was the technical jargon or language barrier. The development team spoke English, but the accent over a conference line was sometimes hard to understand. Sumi led the phone calls, making sure we addressed all the important issues and resolutions.

We met with the development team twice a week over the phone to discuss the current part of the project, and then we utilized Basecamp to communicate on a daily basis. The team sent updates every other day through spreadsheets, explaining what they had done and their next steps.

The development lead, Rebin Joseph, was also fantastic. He was always thorough and detailed in explaining exactly how the app and site worked so that we could understand.

What did you find most impressive about them?

Usually, in my experience with development teams, they’re either highly talented but lack communication skills, or vice versa. With Experion, we got the best of both worlds.Their technical expertise is impressive. They made the product we wanted, and they made it even better than we’d imagined. They added a couple of pieces that we didn't even think about, which we really appreciated.

They were also detailed and clear. If we asked for something, they would say whether or not they could do it and, if they could, they had it done within two or three days. There was never a delay, and they met all of their deadlines. We knew exactly what was happening and where we were going the whole time.

Are there any areas they could improve?

They sent some screenshots of the app before launching it in TestFlights, but it would've been nice to have more. What they created was great, but the development could've been more efficient if we worked out kinks before launching the test app.

5.0
Overall Score There's nothing I would change.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They set their own deadlines and, for the most part, met them.
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    They were professional, timely, and the product is user friendly.
  • 4.5 NPS
    Willing to refer
    The quality of the products meets the price that we paid.

Web & Mobile Dev for Remote Patient Care Management Software

“In terms of the quality of design and screen flows, I would rate them highly.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Sept. 2016 - Ongoing
Project summary: 

Experion Technologies is building a mobile and web patient care platform for iOS, Android, and all main browsers. They provided end-to-end development for the platform and will offer support once it is live.

The Reviewer
 
1-10 Employees
 
Texas
CTO, Healthcare Software Company
 
Verified
The Review
Feedback summary: 

The platform is still under development, but the work so far has been well-received. The team has a high level of expertise and is able to offer solutions to all requests. They are always available for questions and meetings, and properly manage their own team. 

BACKGROUND

Introduce your business and what you do there.

We are a healthcare company. I am the CTO and also one of the founders.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Experion Technologies?

We engaged them for help with development. We needed to build our platform and become HIPAA- and HITECH-compliant, the industry standards for us to operate in the healthcare space. We had done our own research and had an idea of how we wanted to do the development, and how we wanted to move the product. The solution did not exist prior to Experion’s involvement.  

SOLUTION

What was the scope of their involvement?

We engaged Experion for our new software architecture and development. They were involved from the initial stages of discovery, requirements gathering, architecture, design, and development. The platform provides web and mobile capabilities for clinics, hospitals, and patients.

In the beginning, they conducted a requirements analysis. We had multiple sessions about how we wanted to evolve the platform and gave them feedback from the industry as well as from our clients. Later on, they were also engaged for the end-to-end development of the platform, which is still ongoing. We have our own logo and branding which will be used on the platform.

The platform is for both mobile and web, and supports Android and iOS, while the web version will work with all prominent browsers.

What is the team dynamic? 

We’ve worked with a 10-person team, including a project manager, two architects, two or three designers, and the rest developers.

How did you come to work with Experion Technologies?

I found out about them through references within my IT circle. We looked at a couple of other providers, but chose Experion based on the reference, as well as their encouraging feel, in terms of knowledge, architecture experience, experience in similar projects, and their price point.

How much have you invested with them?

The total cost of their work has been around $250,000.

What is the status of this engagement?

We started working with them in September 2016 and the collaboration is ongoing. In the initial phase after we go live, we will need their support for maintenance. I am sure there will be lots of new requirements coming our way, so we will engage them further.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t have any financial numbers, as we are yet to roll out the product, but, in terms of their work, we have received a lot of collateral from Experion.

I haven’t seen the code yet as it’s still being architected and designed. In terms of the quality of design and screen flows, I would rate them highly.

How did Experion Technologies perform from a project management standpoint?

So far, the team has been sticking to the budget or has even been under. Timelines and deadlines have also been accurate — they told us how much time they would need, did the sprint planning accordingly, and stuck to that. 

We use Basecamp and JIRA for project management. The communication is done through audio conference calls. Any screen sharing is done through GoToMeeting. We don’t manage their resources; instead, they provide close monitoring of their resources. The project manager is always present during our biweekly meetings, and ready to answer any questions. So far, the process has been good.

What did you find most impressive about them?

Their knowledge and the capability of their architects to present solutions, as well as their willingness to accommodate our requests are most impressive. We have changed or added requirements or asked for a more in-depth analysis in certain pieces on most of our calls. They happily accommodated these requests. They are ready to provide a solution and give the best they have. At all levels, they have skilled people, whether those are project managers, architects, engineers, or designers.

Are there any areas they could improve?

The budget has been okay so far, but we will only know how it will go at the end of our lifecycle. It’s not a concern, but it is something I’ll watch closely. At this time, I have no negative feedback.

Do you have any advice for future clients of theirs?

I only have good notes for Experion, so there are no concerns or anything I would caution.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They planned according to our timeline. I haven’t had any delays from their side.
  • 5.0 Cost
    Value / within estimates
    We found Experion to be competitive. They stuck to the initial cost.
  • 5.0 Quality
    Service & deliverables
    Based on what we’ve received so far. 
  • 5.0 NPS
    Willing to refer
    I would definitely recommend them.

Mobile App Dev for Healthcare Products Sales Reporting Tool

“They had a solution in their plan for everything."

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
Confidential
 
Dec. 2015 - Ongoing
Project summary: 

Experion Technologies created an Android mobile application solution for a pharmaceutical company to replace a time-consuming paper reporting system, involving back and frontend development work.

The Reviewer
 
201-500 Employees
 
Delhi, India
Varun Arora
Sr. Manager Corporate Strategy, Wings Biotech
 
Verified
The Review
Feedback summary: 

The app solution brought about a significant, nearly 25%, increase in the productivity due to time savings. Though there were problems with time management and execution of some elements of the project, Experion’s team handled requests diligently, working to find solutions to issues.

 

BACKGROUND

Introduce your business and what you do there.

I’m head of corporate strategy at Wings Biotech, a pharmaceutical company that produces over-the-counter products. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Experion Technologies?

Our reporting was mostly on paper and via courier. For that reason, it was happening 15 or 30 days late, so we wanted to create technology that would allow the people in the field all over India to punch in their data on a real-time basis, and for us to see the data, analyze it, and act on it real time.

We have been trying to make this type of application since 2005. Every year we would try out a new vendor, and it failed four times, even with the best vendors.

SOLUTION

What was the scope of their involvement?

Initially, we met and discussed the problem we were facing. Their team came up with a beautiful solution for all of our queries. The backend was a dashboard system and the frontend was a mobile-based application that was accessed on mobile phones. Those who were in remote areas could go to an offline web-based solution and work there as well. The app was made only for Android because those were the devices we gave to our team members. There have been a lot of upgrades to the system since it was built.

When a salesperson makes a call and takes an order, the application gives a smiley emoticon. When there isn’t an order, the app gives a notification saying, “Fine. Try harder next time.” We have 400 people on our sales team and they talk about how many smileys they have. I think that was one of the most unique features.

What is the team dynamic? 

Different people from our team talk to different people from theirs. Our business side talks to their business side and development talks to the developers. There’s a project manager who manages everything. I oversee the whole project, so I communicate with the most senior members of the team.

How did you come to work with Experion Technologies?

I was searching for a solution and during my talks with another technology company, they told me about Experion, who had done field supporting applications. They had me check out their previous projects. I was in Singapore in 2014 and I was also told to check out Experion. He said they have the capability to give me the solution I’m looking for. The next week, I went to meet them. The time was right, and the solution they created is very good.

What is the status of this engagement?

We started working with them in 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The best feature is that it’s more user-friendly than anything we had. It’s more human than robotic.

Our productivity has grown 23% since deploying the application. In one year, the sales team’s productivity increased by 2.7 times. They used to spend three to four hours working in the field making the doctor and chemist calls, and then three hours per day were spent producing their paper reports. Those three hours can now be spent making business calls. They have more time to utilize in the field.

How did Experion Technologies perform from a project management standpoint?

In the beginning, there were some delays from our end. We had a lot of experience in failing in this project so this time we didn’t leave any stone unturned. 

I wouldn’t rate them as perfect on the execution, but they did what they could. They were very aggressive in deploying and giving us the solution. However, I think it could have been much faster.

They had an in-house tool that we used to collaborate. The team communicated via Skype and I mostly used email and calls. For bigger tasks and review, they would travel to us or we would go to them.

What did you find most impressive about them?

Every time we raised a problem which we thought couldn’t be solved, they always said it was possible — even the most outlandish things we asked for. They had a solution in their plan for everything. The problem we faced was a unique problem. It took us 10 years to find a vendor who could solve the problem. The solution is still working well.

Are there any areas they could improve?

They should learn some time management.  We have given them additional projects and it caused them to have too much on their plate. They commit to too much at a time so, sometimes they’re unable to fulfill it. We’re in an environment where we understand what timelines mean, so when they’re working with someone internationally, they should be more diligent on the timelines.

I also think their business development team could be more outgoing as initially, they were not interested in pitching their business. They’re quite happy to sit in their office and they wanted us to come to them. Now they travel to us, but I think they need to do more in terms of pitching their business.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    There were some bugs, though they were solved quickly.
  • 4.0 NPS
    Willing to refer

Mobile and Web Application for German Startup

"Experion had a good combination of price, communication, and the ability to find solutions to our issues."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2013 - June 2014
Project summary: 

Experion created a smartphone app for iOS and Android alongside a web version, cooperating with German designers to meet local UX and functionality preferences.

The Reviewer
 
1-10 Employees
 
Germany
Co-founder, German Startup
 
Verified
The Review
Feedback summary: 

Although the launched product failed to draw enough producer interest, it successfully attracted high user engagement. Nevertheless, Experion’s developers met all technical and functional specifications throughout the relationship. 

BACKGROUND

Introduce your business and what you do there.

We are a small company made up of two founders (myself included) and two employees. Our portfolio comprises IT security, online marketing, and project management. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Experion?

In Germany, many people are currently interested in healthy and organic, local food. They prefer not to buy products shipped from other parts of the world. Our idea was to create a mobile app to allow them to see where they could buy organic food in their immediate vicinity—in a two-kilometer radius, for example. We wanted to give people a location-based marketing app but for food. Our customers are the farmers, producers, and sellers of local food. We gave them a simple possibility for advertising and providing information about their products. 

SOLUTION

What was the scope of their involvement?

Together with Experion, we developed an iOS and Android smartphone app, as well as a web version. Their main involvement consisted of developing the app. We used designers from Germany at Experion's suggestion since they thought that an app like ours should have a local design. They do offer UX design, but we agreed that the practices in India may not be to the liking of our potential customers. This turned out to be a good idea, and we put together a team consisting of a Scrum master and developers from Experion's side, as well as designers from Germany and ourselves.

How did you come to work with Experion?

My partner at the company was a member of the Bavarian parliament, and Kerala was one of Bavaria's partner regions. We asked our ministry of economics is they had any interesting companies that we could contact, and they told us about Experion. We got in touch with them, and it turned out to be a very good idea. We did talk to two other companies in Germany but decided to work with Experion due to the cost and other factors. There's a significant difference between Germany and India when it comes to app development, among other things.

Experion was also a professional company. They set up a team, had a good structure, and knew how to work with Scrum. It was very comfortable for us.

How much have you invested with Experion?

The cost of Experion's work was around €50,000 [$53,000] altogether.

What is the status of this engagement?

We started working with Experion in late 2013. The iOS app was finished in the middle of 2014, followed by the Android and web versions. We've had one update for the application, but, in a narrow sense, there was a period of six months for the main development. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

It wasn’t a successful project, I have to say, but not because of Experion's work. We offered the application until the beginning of 2016, but the problem came from the market in Germany. On one hand, we had a lot of users for the app who really loved it, and we also had a Facebook profile with a number of fans on it, but we had a problem with the farmers and local food shops. These people don't believe in modern media; they pay for print advertising but don't like to use web or other applications for communication and marketing. Our plan was to earn money from the food producers, who had to pay around €10 [$10.60] per month to use the app and publish their products, but they weren't interested in this.

Users could download the app for free, and they really loved it; we even received some feedback from them about how to improve the platform, but we had no content for it. In the end, we had to terminate the project, but I really want to underline that it was not because of Experion.

How did Experion perform from a project management standpoint?

Communication was quite easy since we could use Skype and Facetime. The different time zones were actually an advantage. Experion was able to work at night in India and give us new samples in the morning. We checked those, gave feedback, and repeated the process. It was very good for us. Experion's team spoke English, and they always sent us wireframes and mockups for testing.

What did you find most impressive about Experion?

From a German point of view, many people think that it’s cheaper to develop web applications in India, Russia, and other countries, but it may be more difficult to organize projects and see success. Many people have said to us that doing this project with a company like Experion may be quite risky since no one knew them, but we've had no problems. We were able to contact Experion's CEO, talk to him, and set up a team. We defined milestones for the project and only paid for Experion's services after finishing a deadline. There was no financial risk involved, and we've had a very comfortable experience.

We decided to work with a German company based in Munich at one point. They were located one hour away from us by car, but they still didn't provide a more comfortable experience. We would still be communicating through teleconferences, and German wouldn't be a big advantage over English. Experion had a good combination of price, communication, and the ability to find solutions to our issues. They made an effort to understand our business cases and were interested in what we wanted to achieve through the app. The team suggested additional functionalities and proved to be experts on the technical side.

We were always told that developers in India never say "no" and that it may become difficult to understand what they really want, but Experion's team communicated in a very German sense. If I ever start a project for a complex website or a similar product, I will work with Experion again.

Are there any areas Experion could improve?

In comparison to Germany, India has many different religions, which come with many different holidays. This often caused us to have to work with different members of their team, which made things more complicated. It wasn't a big problem, but sometimes I didn't know who I should contact for a particular task. We did have a project manager/Scrum master who acted like the contact person, and it is possible that Experion wanted me to keep in touch with him alone, but I also communicated directly with the developers since it was the shorter route.  

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They met the deadlines.
  • 4.0 Cost
    Value / within estimates
    Compared to Germany, Experion is not that expensive, but there are cheaper options in Russia, for example. The main problem came when we needed updates for our apps; we didn't receive any discounts since they knew that we had to make those updates.
  • 4.5 Quality
    Service & deliverables
    Experion used us as their only testing team.
  • 5.0 NPS
    Willing to refer
    I would always recommend Experion if I was asked about a company in this area.

Product Expansion for Hospitality Software

"They are very engaged with us; whenever we have a request or need to speak to their team, they’ll react accordingly."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2014 - Ongoing
Project summary: 

Experion developed a software solution for cruise vessels, primarily focusing on meeting the provided requirements with Android-based deliverables. They now support mobility growth and system performance. 

The Reviewer
 
11-50 Employees
 
Miami Metro Area
Founder, Hospitality Software
 
Verified
The Review
Feedback summary: 

Thanks to Experion’s technical skills, the enhanced product has facilitated significant company growth and provided efficient information to ship crews and staff. Despite some scope-creep and timeline delays, Experion’s problem-solving abilities and accessibility continue to impress. 

BACKGROUND

Introduce your business and what you do there.

We are a technology company delivering software solutions for over 17 years to the hospitality and travel market, specifically for cruise ships. I’m the founder and a co-CEO of the company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Experion?

We’ve had a strong push on the mobility segment over the last two or three years and leveraged Experion for their expertise in this area. 

SOLUTION

What was the scope of their involvement?

Experion has been helping us develop and enhance our flagship product, particularly working on the mobility part of the solution. They have provided assistance with the design of our applications, but, for the most part, we provide requirements and specifications that Experion will follow, providing a deliverable to us. We are working primarily on Android-based products.

How did you come to work with Experion?

We’ve worked with companies similar to Experion in the past with limited success. They were referred to us by someone else in the industry who had used their services.

How much have you invested with Experion?

The cost will vary depending on our current projects. On an annual basis, our team consists of a dedicated project manager and a minimum of two full-time developers. We’ve used up to four developers, depending on the scope.

What is the status of this engagement?

We started working with Experion in the summer of 2014 and continue to work with them. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

Overall, I think that without a company like Experion, we would not have been able to develop and grow as quickly, especially on the mobility side. We are satisfied with this side of things.

We converted from an old Windows CE platform to Android, which was a major change for us. We’re providing better efficiency and solutions, getting more information to the hands of the users on board ships. We’ve undertaken a major project with Experion for connecting the mobile units with servers on board these ships. We did change the technology for replication, improving the stability and performance of the system.

How did Experion perform from a project management standpoint?

We’re pleased with Experion’s management. They are very engaged with us; whenever we have a request or need to speak to their team, they’ll react accordingly.

Are there any areas Experion could improve?

This may be part of the industry, but one of our challenges with Experion has been the developer turnover. We develop some complex systems, so whenever someone leaves, getting the next person up to speed takes some time. Employee retention would be something I’d focus on.

What tips or recommendations could you share that might increase the likelihood of success with Experion?

Do the research and make sure that the company has the foundation and skill sets to provide you with whatever you’re looking to develop. We’ve been satisfied with Experion, and they’ve fixed any issues along the way. 

5.0
Overall Score I believe that Experion has been a good partner to work with, but they could definitely make improvements.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    There’s been some scope-creep and change requests, so several of our projects have gone well over the intended duration.
  • 5.0 Cost
    Value / within estimates
    When Experion did go above the initial estimate, we were able to work out new terms.
  • 5.0 Quality
    Service & deliverables
    We’re a small company, so this is a double-edged sword. We don’t always provide Experion with requirements, specification documents, and so on, so the expectations can vary. There are change requests, and there’s a barrier due to our remote collaboration.
  • 5.0 NPS
    Willing to refer
    Experion is a professional company. If someone is looking for those in-house skill sets, they are a good choice.

Android-Based Supply Chain Solution for Manufacturer

"Experion is one of the best software partners we've had."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
2010 - Ongoing
Project summary: 

Experion developed custom software to streamline ordering and delivery infrastructure for retail agents in the field. Features include a data analytics tool to optimize market research.

The Reviewer
 
11- 50 Employees
 
India
Director of IT, Food Products Manufacturer
 
Verified
The Review
Feedback summary: 

Experion’s commitment to success was evident in the final product. Following the software’s deployment, overall sales have increased by 40% and overhead costs have been significantly reduced.

BACKGROUND

Introduce your business and what you do there.

Our company deals with rice and rice products. We were founded 55 years ago in India, and export around 50 containers per months, mainly to the Middle East and parts of USA, Australia, and the UK. I am the head of IT for the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Experion?

We have seven divisional marketing departments, two of them focused on retailers. We have identified 24 districts in the Kerala market, based on which we are collecting orders from retail shops. We wanted to deploy technology which would automate this process, and doing so required a large development team.

SOLUTION

What was the scope of their involvement?

Experion implemented the FieldMax solution in our infrastructure. We are also looking at integrating mobile GPS functionalities for planning optimal delivery routes.

How did you come to work with Experion?

I searched online and spoke to one of Experion's sales people, who visited our office. We also spoke to two or three other companies, but we chose Experion because of the cost and their experience.

How much have you invested with Experion?

I was not in charge of the financial part.

What is the status of this engagement?

We started working with Experion in 2010. The implementation, testing, and training took two or three months to complete.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We used to have one person for every two districts, which amounted to 12 people on our backend team. After implementing FieldMax, we have reduced the team to five people in charge of all 24 districts. This has not only amounted to a reduction in cost, but also reduced our error rate.

Our members used to take orders through physical books. After switching to FieldMax, they can visit at least 30 locations per day. This has boosted our overall sales by around 40%.

We have added two additional areas in the FieldMax software, besides order-taking. We also have an analytical reporting tool that helps us understand the full potential of the market by allowing our research department to locate every retail opportunity in our area. Working through a SAP allows us to clearly identify any variations and see the overall efficiency of our infrastructure.

What did you find most impressive about Experion?

Experion's commitment and quality of work was very good, and I am very satisfied with their services. If we express our requirements clearly, we're always successful. Experion is one of the best software partners we've had.

5.0
Overall Score -10
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    A perfect rating would leave no room for improvement.
  • 5.0 NPS
    Willing to refer

Android App Development for Transportation Operation

"They are very proactive in terms of providing project plans and regular updates."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2015 - Ongoing
Project summary: 

Experion developed an initial Android app to support transport providers, then expanded the product over time to incorporate new functionalities. The team now creates other complex solutions on this platform. 

The Reviewer
 
11-50 Employees
 
Melbourne, Australia
Operations Manager, Transportation Solutions Provider
 
Verified
The Review
Feedback summary: 

To date, the launched apps are being used to successfully manage the freight operations of many of Australia and New Zealand’s transport and logistics providers. Experion’s technical expertise, scalable teams, and intuitive designs outdistance industry competitors to encourage this business growth.

BACKGROUND

Introduce your business and what you do there.

We are one of the largest providers of transport-specific ERP [enterprise resource planning] solutions in the Australian market. We provide full financials and full operations for all different types of transportation, third-party warehousing, HR, and payroll, as well as a number of mobility solutions. We have approximately 130 transport companies across Australia and New Zealand using our product, and we’ve been growing at a good rate over the last three years.

I’m the operations manager. I manage all the staff, including our development and implementation teams. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Experion?

Initially, we were being asked to develop our own mobility applications for managing transport delivery. We had been partnering with different parties over the years for sending the data to mobility solutions and getting it back in terms of arrival and departure times, quantities delivered, and proof of delivery. We then developed our own app four years ago, but it was just an iOS version for one customer. It was well-received, and we decided to build an Android version. We looked at bringing the necessary skills in-house but decided that it would be more efficient to outsource the Android development. 

SOLUTION

What was the scope of their involvement?

Experion developed the Android app, and we’ve gone through several iterations in the two-year partnership we’ve had with them. It was a very basic application initially, just recording pickups and deliveries. That’s expanded over time, allowing users to add photographs of deliveries, validate vehicles, and record driver defects. We’re currently working with Experion on version 5 of the application.

We’ve also built a great relationship on a number of other Android apps that we’ve developed for our customer base. We have one that is purely for liquid petroleum gas deliveries, which is different than the general freight deliveries of the first app. We’ve incorporated some neat features around automatic arrivals and departures based on geofences. That was a bit of a trial to get it to trigger correctly, but Experion has done a great job with the complex development needed to get it to work.

Experion also developed a new scanning app, which is also Android but targeted for a specific device. Its function is to scan freight into a depot, onto a manifest, and then off the manifest at a customer site. The app tracks all those items, from initial receipt at the depot all the way to final delivery to the customer.

We work on the design of the apps. For our first project, we asked Experion to mimic what we’d already developed for iOS. That was a good introduction, and it allowed us to build a working partnership. There was no iOS version to work for on the two most recent apps. We had to get used to working in a more agile way. We show them the designs and functionality that we need, then they work on getting those requirements into a stable app as quickly as possible.

How did you come to work with Experion?

Our general manager already had a relationship with their representative in Melbourne. I was introduced to him, and we built up a good rapport. I got a good understanding of what Experion offered, and I felt comfortable enough to try them for the initial project. They did a great job on that, and the rest is history.

How much have you invested with Experion?

We spend approximately AU$100,000 [$75,000].

What is the status of this engagement?

We started the work in August 2015, and it's completely ongoing. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

The first app that Experion worked on has now become a very complex app. The other two apps they’ve developed are also complex in terms of functionality. We’re very satisfied with our relationship.

There were initial bumps in the road, but we’ve now got a stable team at Experion. They are creating stable apps that are being used by a large part of the Australian transport industry. They should be very proud of what they’ve achieved. Our aim is to take over much more of the market space in Australia and New Zealand. Without those apps, we would be behind the game in terms of our competitors. The apps are putting us ahead of them in most cases.

How did Experion perform from a project management standpoint?

They are very proactive in terms of providing project plans and regular updates. The team is great at sticking to scope and budget. They’re good at providing releases by deadlines but can be slow at fixing up problems found during UAT [user acceptance testing].

What did you find most impressive about Experion?

They’re able to ramp up when required and to understand complex business requirements and turn those into extremely professional and intuitive mobile apps. Experion is a great extension to our development team, saving us from having to recruit and manage developers with completely different skill sets from our own.

Are there any areas Experion could improve?

There can be some communication problems, and they don’t always ask the right questions when they don’t understand a bug that needs to be fixed. This can result in some bug fixes taking longer than required. 

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    There are some small delays.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They are a great extension to our team.
  • 5.0 NPS
    Willing to refer
    They are recommended.

Web & Mobile Dev for Inventory Management Platform

"We're operating in a very competitive market. The app has helped us meet customer demands on time."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2015 - Apr. 2015
Project summary: 

Experion Technologies developed an Android app to process orders, manage inventory, and streamline warehousing procedures. They also implemented a delivery-tracking feature.

The Reviewer
 
501-1000 Employees
 
India
IT Director, Baby Care Products Manufacturer
 
Verified
The Review
Feedback summary: 

Experion delivered a successful app that streamlined operations and helped company flourish in a competitive market. Although their technical expertise is not the most advanced, their work was a clear success.

BACKGROUND

Please describe your organization.

We are an Indian manufacturer and distributor of baby-care products. We have over 100 retail stores in India, as well as 16 warehouses and 120 distributors. We have been in business for 20 years.

What is your position?

I am the head of IT for the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Experion Technologies?

We needed to develop a mobile application for order processing and inventory management.

SOLUTION

Please describe the scope of their involvement in greater detail.

Experion Technologies developed our Android app and its backend infrastructure.

Could you provide a sense of the size of this initiative in financial terms?

The cost of Experion Technologies' work has been 10 million INR (Indian Rupees) [$154,000 USD].

What is the status of this engagement?

We started working with Experion Technologies in the beginning of 2015. The app took three months to complete. We have contracted Experion Technologies for the development of some additional modules for the app, such as warehousing, van-tracking, and so on.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We have been using Experion Technologies' application successfully for the last two years for our warehousing, sales-order process and invoicing. Our workflow has gone to auto-mode because of it, and we have maintained our processes efficiently. The app is used by 200 people on a daily basis.

We needed to fulfill customer demands as early as possible since we're operating in a very competitive market. The app has helped us meet customer demands on time.

How did Experion Technologies perform from a project management standpoint?

Experion Technologies is very good in terms of their technical expertise and their service. The collaboration with the team has been good as well. Everything is positive.

Is there anything Experion Technologies could have improved or done differently?

Experion Technologies could improve the technical awareness of its team. They are not up-to-date compared to European counterparts.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile and CRM Development for Food Exporter

"Our project with Experion has definitely been successful. We've seen its benefits, especially for our ice cream business."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2015 - Ongoing
Project summary: 

Experion Technologies helped a large multinational improve productivity by tracking its field sales force and measuring sales metrics by developing a custom CRM system.

The Reviewer
 
5001 -10,000 Employees
 
Mumbai, India
Senior IT Manager, Food Exporter
 
Verified
The Review
Feedback summary: 

Experion Technologies successfully deployed a custom CRM system that worked well in dozens of countries. The data from the system has allowed the client to make strategic decisions for purchasing and distribution.

BACKGROUND

Introduce your business and what you do there.

We are a group of Indian exporters for buffalo meat. We are one of the largest exporters of this type of meat in the world, working with 63 countries mainly in the Gulf region. We have also ventured into products like oils and fats, bakery ingredients, vegetable pulps and purees, and so on.

I am the senior IT manager of the organization. I am in charge of all Oracle applications, including rollout implementations and support.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Experion Technologies?

We have recently ventured into the bakery and ice cream areas. We didn't have a CRM [customer relationship management] solution and were not able to track our field sales force. Particularly in the case of ice cream, we focus on B2B transactions, so sales tracking was very important.

We are using an Oracle ERP [enterprise resource planning] system, so we've evaluated their other offerings as well as ones from different vendors, and zeroed in on Experion as a partner.

SOLUTION

What was the scope of their involvement?

We have used Experion Technologies’ FieldMax solution, which is a salesforce and productivity tracking tool. It allows us to track each person's daily tasks as well as our overall sales.

We have leveraged Experion's help for other parts of our business, including support and development of applications from scratch for our other businesses. Experion Technologies is our IT partner for CRM and cloud-based solutions, as well as mobile applications.

How did you come to work with Experion Technologies?

We put together a list of requirements and assessed whether we could get these functionalities from our existing ERP software. It was not the case, and even if it was, it could not serve as a mobile solution. We sent out the requirements document to 5–7 vendors, including Microsoft and Experion Technologies. We had a demo session with each of them and evaluated the functionality of their proposed solutions. We also took feedback from the market, namely the companies who were already using those products. Based on this information, Experion was chosen as an application partner.

How much have you invested with Experion Technologies?

The cost of Experion's work has been substantial but fair.

What is the status of this engagement?

We started working with Experion more than two years ago. The collaboration is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Our project with Experion has definitely been successful. We've seen its benefits, especially for our ice cream business. The platform has helped the person in charge of that area make decisive strategy calls. We are able to get reports of secondary sales and push schemes through to our distributors.

I am able to track my sales force better. In the past, I didn't have any evidence of their work with clients. Experion Technologies’ application provides GPS coordinates for each salesperson, so I can actually mark vendors in.

How did Experion Technologies perform from a project management standpoint?

Experion has a very good project management team. The person I've been in touch with is very down to earth and available for support.

What did you find most impressive about Experion Technologies?

In the software industry, after-sale support does matter, and we've had some very bad past experiences with other vendors. In Experion's case, the team has been very professional, is always one phone call away, and has always respected deadlines. Experion has actually pushed us to stick with the project plan.

Are there any areas Experion Technologies could improve?

Experion could open an office in Mumbai, but they're still only one call away, so it's not important.

What tips or recommendations could you share that might increase the likelihood of success with Experion Technologies?

Clients need to have basic business requirements clearly stated to Experion. With any IT company, we need to confirm that our goals have been properly understood in order to ensure a correct result.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Experion offered us good functionalities at an affordable cost.
  • 5.0 Quality
    Service & deliverables
    Our defect rate after the implementation has been below 0.5%.
  • 5.0 NPS
    Willing to refer
    I would definitely recommend Experion to friends in other companies.