Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?
It wasn’t a successful project, I have to say, but not because of Experion's work. We offered the application until the beginning of 2016, but the problem came from the market in Germany. On one hand, we had a lot of users for the app who really loved it, and we also had a Facebook profile with a number of fans on it, but we had a problem with the farmers and local food shops. These people don't believe in modern media; they pay for print advertising but don't like to use web or other applications for communication and marketing. Our plan was to earn money from the food producers, who had to pay around €10 [$10.60] per month to use the app and publish their products, but they weren't interested in this.
Users could download the app for free, and they really loved it; we even received some feedback from them about how to improve the platform, but we had no content for it. In the end, we had to terminate the project, but I really want to underline that it was not because of Experion.
How did Experion perform from a project management standpoint?
Communication was quite easy since we could use Skype and Facetime. The different time zones were actually an advantage. Experion was able to work at night in India and give us new samples in the morning. We checked those, gave feedback, and repeated the process. It was very good for us. Experion's team spoke English, and they always sent us wireframes and mockups for testing.
What did you find most impressive about Experion?
From a German point of view, many people think that it’s cheaper to develop web applications in India, Russia, and other countries, but it may be more difficult to organize projects and see success. Many people have said to us that doing this project with a company like Experion may be quite risky since no one knew them, but we've had no problems. We were able to contact Experion's CEO, talk to him, and set up a team. We defined milestones for the project and only paid for Experion's services after finishing a deadline. There was no financial risk involved, and we've had a very comfortable experience.
We decided to work with a German company based in Munich at one point. They were located one hour away from us by car, but they still didn't provide a more comfortable experience. We would still be communicating through teleconferences, and German wouldn't be a big advantage over English. Experion had a good combination of price, communication, and the ability to find solutions to our issues. They made an effort to understand our business cases and were interested in what we wanted to achieve through the app. The team suggested additional functionalities and proved to be experts on the technical side.
We were always told that developers in India never say "no" and that it may become difficult to understand what they really want, but Experion's team communicated in a very German sense. If I ever start a project for a complex website or a similar product, I will work with Experion again.
Are there any areas Experion could improve?
In comparison to Germany, India has many different religions, which come with many different holidays. This often caused us to have to work with different members of their team, which made things more complicated. It wasn't a big problem, but sometimes I didn't know who I should contact for a particular task. We did have a project manager/Scrum master who acted like the contact person, and it is possible that Experion wanted me to keep in touch with him alone, but I also communicated directly with the developers since it was the shorter route.