Euristiq

BACKGROUND

Please describe your company and your position there.

Our company provides custom software, integration, analytics, and big data solutions for our clients, serving the healthcare, IoT/operations, agriculture, and logistics industries. I'm the CTO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Euristiq?

Our project was to implement a specialized patient electronic management system for a specialized medical clinic. It was an angular front end with a .net core backend. We required additional capacity development capacity to implement the complex workflows and interface interactions,.

What were your goals for this project?

The interface was complex in that through the single-page web application, it must accommodate multiple modules, entities, user interfaces and workflows. The solution needed to have an intuitive design, be aestheticly appealing, and very efficient. Further, it had to conform with the regulatory requirements related to the management of patient information.

SOLUTION

How did you select this vendor?

A trusted advisor had experiance with Euristiq and suggested they may be able to assist us. We engaged them and provided them a few augmentation related tasks, and based on their performance with these activities, we decided to increase their responsibilities on our project.

Describe the project in detail.

We engaged the Euristiq, provided them interface user stories while we developed the back end. We worked with them through the implementation and integration of their development efforts into the code base for the application.

What was the team composition?

the team included a project lead, quality assurance lead, 2-3 back end developers, and 3 front end developers. Euristiq provided 2 of our front end developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

While the project had its challenges, the team really came together, and pulled it off. The final product met all the original goals of aesthetics, intuitive design, and performance.

How effective was the workflow between your team and theirs?

workflow was good - we had daily scrum meetings, and because of the timezone difference, we started our day with a recap of the progress they had made. We used Jira to manage user story requirements, and implemented a client acceptance checklist to ensure overall progress completion. English as a second language (ESL) issues were not experienced.

What did you find most impressive about this company?

They have top-notch front end developers who could quickly implement our interface workflows and designs. One of our challenges was ensuring we had enough work defined that they would remain fully engaged on the project! They would identify opportunities for improvement, and they were very easy to work with.

Are there any areas for improvement?

We have implemented a checkpoint between our two companies to discuss opportunities for continuous improvement. We will continue to leverage Euristiq to augment our team, and have already engaged them on two other projects. An areas for improvement is better ownership of the assigned user stories, however, our experiance is that is more about how we engaged, versus thier capabilities or approached. If we gave only highly detailed tasks, their ability to own the approach and outcome didn't exist.

BACKGROUND

Introduce your business and what you do there.

I’m the head of software development for Europe’s largest airline. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Euristiq?

We hired Euristiq for development services.

SOLUTION

What was the scope of their involvement?

We’ve worked with Euristiq’s developers on two major projects. My company has about ten teams working in parallel, with each team being responsible for an area of the website. For instance, the payment delivery team is responsible for the payment page. Euristiq provides developers to supplement these teams.

The first project they helped us with was a website rebuild and redesign. They were also involved in an internal project, which was for scheduling and some operational processes around flying the aircraft. They’ve supported .NET and Angular development.

What is the team composition?

My main contact is Ivan (CEO & Co-Founder, Euristiq), and we’ve worked with roughly 20 developers altogether.

How much have you invested with them?

I don’t have an exact number, but we found them to be of good value.

What is the status of this engagement?

We began working with Euristiq in July 2017, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everyone on my team has found them to be good to work with. Even though they’re contractors, they seem to be very much a part of the team. The rollout of the new website is going well, which Euristiq contributed to; we’ve seen significant improvements in performance as well as uplifts in conversion and revenue. Their output has been high-quality. Overall, it’s been a successful engagement.

How did Euristiq perform from a project management standpoint?

We follow the Scrum methodology and work in two-week sprints. Their developers work remotely, but they occasionally visit us, and we have team get-togethers once or twice a year. They’re very active on Slack and other communication channels. They also attend our daily team meetings via Slack, Chime, or some Webex alternative, and they join in as any other team member would.

Ivan and the company’s CTO provide background support. I meet with the CTO every 1–2 weeks to discuss how things are going. He tells me how his team sees things and vice versa. I also provide feedback on his developers.

What did you find most impressive about them?

The developers are high-quality, and we’ve been satisfied with them. 

Are there any areas they could improve?

No; overall, we’re pretty satisfied.

Any advice for potential customers?

This isn’t specific to Euristiq, but ensure you’re getting the right people and skill level. I would’ve liked to put all of Euristiq’s resources through our own interview process.

BACKGROUND

Please describe your company and your position there.

The company I work for develops Zigbee controllers for outdoor and complete luminaires. Our customers need LED retrofitting and control systems for their homes.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Euristiq?

We hired Euristiq to develop a backend to handle the incoming Zigbee nodes and display the information on a web-based frontend. We also needed firmware development.

What were your goals for this project?

We wanted an easy-to-use, UX web application and structured backend that can handle several real-time Zigbee nodes for our customers.

SOLUTION

How did you select this vendor?

We had worked with Euristiq for several projects in the past and felt comfortable with their dedication and quality resources.

Describe the project and the services they provided in detail.

They used C# and Microsoft Azure to develop the web app. They did the complete integration of the system architecture based on our customers’ requirements. Their team helped with the backend coding and frontend development for the platform, as well as firmware development. They are currently supporting our daily operations with the system.

What was the team composition?

The project began with two teammates, but the number increased to 5–10 people when the scope expanded.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Euristiq delivered the work on time and as expected, even when our requirements changed throughout the project. We were able to get the platform live quickly as an MVP, and we’ve built new features into it.

How was project management arranged and how effective was it?

Their team was effective in managing the project. They met every deadline, even if it required working late.

What did you find most impressive about this company?

They outsource tasks effectively and track the work closely, which is rare in this industry. Their ability to complete and manage the project efficiently was impressive.

Are there any areas for improvement?

In my experience, there was nothing I’d suggest they improve.

BACKGROUND

Please describe your company and your position there.

We’re a digital product design firm, helping enterprises and startups to create designs and launch successful digital products. I’m one of three partners in the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Euristiq?

We needed a software development firm to develop a smart energy management solution for the building sector.

What were your goals for this project?

We were looking for a firm with the expertise to develop the software part of a smart energy management solution. There was also a high priority on connection security, so we needed to find an IoT partner who would share our design vision.

SOLUTION

How did you select this vendor?

We interviewed numerous local agencies and found Euristiq IoT’s technology offering to be a perfect match. They had an impressive client list and a proven, successful track record of delivering IoT projects, so it was an easy choice.

Describe the project and the services they provided in detail.

They took our designs and built an application, utilizing their expertise in IoT to create a reliable and secure connectivity solution. It’s a complex application based on a variety of access technologies, from common Wi-Fi, Bluetooth, and cellular, to emerging narrowband-IoT communication technologies like Lora and Zigbee.

What was the team composition?

There was a project manager as well as a number of software experts. Our team did a lot of the UI/UX work alongside Euristiq's software developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They understood the business need and goals, and they leveraged their IoT expertise to provide a high-quality and secure application with a smooth delivery.

We’re very pleased with the work and have gotten great feedback from our customers. We wouldn’t have worked with Euristiq for a whole year if the results were not excellent.

How was project management arranged and how effective was it?

Their attention to detail, emphasis on IoT security, and generosity with time contributed to a fruitful relationship. They pulled off amazing work and demonstrated their solid work ethic. The project manager made communication easy, effective, and transparent. We used Jira and had regular team meetings. They went the extra mile to ensure highly-secure connectivity, which is a key factor in any IoT application.

What did you find most impressive about this company?

The final product was the most impressive thing about our cooperation. I truly appreciate their conformity to industry best practices and how they provided a boutique experience.

Are there any areas for improvement?

No, all of their work is consistently high quality. Euristiq has been a great technology partner, and I highly recommend working with them.

BACKGROUND

Introduce your business and what you do there.

HeSaLight was a street-lighting company that was putting intelligent controls into street lamps to control luminaires through a backend service and database. I was the manager of the project for both hardware and software, including development, introduction, and getting the product to market. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Euristiq?

We wanted to make a fully compliant backend to retrieve data from all the luminaires around the world. A year or two ago, we planned to install 1 million luminaires, but only managed to install 50,000 before the company closed down. We tested (simulated) with 1 million on the backed. The server backend needed to retrieve all the data from luminaires, which were actually sending data every 15 minutes. Creating a system like this was quite a challenge.

Euristiq also did extensive simulations for the millions of lamps using the system to see how it would work in real life. Our clients would get all the metric data from the lamps and be able to control them. The system also had to track all the hardware and the luminaires from the first day they were manufactured, through the process of installation, and after they were live in cities.

This was a brand-new invention for our company. Other companies are doing similar things, but this was our own design and concept at the time. 

SOLUTION

What was the scope of their involvement?

We discussed different ways to create the system, and Euristiq proposed multiple mechanisms and ideas to achieve our goals. The requirements spec was designed along the way because we wanted to evolve during the whole process. I discussed our options with Euristiq, and we came up with ways to handle different tasks within the scope of the project.

The product communicated through an SIP [structural insulated panels] system, a radio system, and some gateways. From the gateways to the backend, we had TCP/IP [transmission control protocol/internet protocol] connections running through telephone cords. Euristiq developed the engine to communicate with thousands of gateways around the world that were each connecting to hundreds of luminaires. The system ran on a big, scalable Azure environment with different database technologies for various purposes.

I worked with 2 or 3 people but primarily communicated with Pavlo [CTO and Co-Founder, Euristiq].

How did you come to work with Euristiq?

I and another company actually worked for HeSaLight as consultants. The other consultant company had used Euristiq before. I was working on a part of the project in the beginning, and then I became the team lead for the whole project.

How much have you invested with Euristiq?

It was around $350,000.

What is the status of this engagement?

We started working together in May 2016 and the work ended in December 2016. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

Their service was totally outstanding. Once we discussed a task and the timeframe, they never let me down. Everything was delivered on time, and the work was always excellent. They addressed multiple items that I didn’t even mention to them.

While they developed the product, they also were making the tools to test it accurately. The quality of the solution is outstanding. I’m really sorry that I could not continue working with Euristiq. We were completely satisfied with the solution—the backend, the graphics, the human interaction with the system, and everything else. I only have the highest praise for the product.

How did Euristiq perform from a project management standpoint?

They always submitted a schedule of completed work with the hours that we paid them for. We didn’t focus too much on documentation, but because there were so many things that we wanted to do with the system, the technical stuff was documented. I had no doubts about what they had been doing.

What did you find most impressive about Euristiq?

I’ve been in the IT industry for the last 40 years, and I’ve worked on many electronics projects and software projects. I’ve been starting a number of companies using high-tech software. I cannot compare Euristiq to any other team. They’re excellent.

The team often shared their opinion on different engineering tasks. As a project manager, not knowing all of the technical details, I find it’s often difficult to express my ideas. Euristiq listened to me, which kept ideas growing throughout our discussions.  

Are there any areas Euristiq could improve?

No. 

BACKGROUND

Please describe your company and position.

I am the CEO of Keystone

Describe what your company does in a single sentence.

We're a digital marketing agency. We help businesses grow with SEO, AEO, PPC, and social media marketing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Euristiq to accomplish?

• We wanted to know if we can turn some of our know-how into a real product. Not just services, something we can offer to clients as a tool. We needed an outside team to tell us if AI makes sense for this and how to start.

SOLUTION

How did you find Euristiq?

Referral

Why did you select Euristiq over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Euristiq were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We came for an AI-native workshop, which lasted two days. Their team looked at our data and our customers’ actual workflows to find where AI would add real value. After that we had a prioritized roadmap, not just a list of ideas, with rough effort and cost for each item. We are moving to the next phase – custom AI development – in the near future.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The workshop alone saved us months of internal debate – we walked out with actual priorities instead of another brainstorm doc. We also got a clear list of what AI features make sense for us and what not, which we didn't have before.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Well structured, judging from the workshop. They had a clear agenda for both days, so we always knew what we were doing next. Everything was on time, without delays and we received the output in a timely fashion as well.

What was your primary form of communication with Euristiq?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The workshop wasn't generic — they clearly did their homework on our product before showing up. 

Are there any areas for improvement or something Euristiq could have done differently?

Nothing, they were great.

BACKGROUND

Please describe your company and position.

I am the Senior Software Engineer of BIOCORE LLC

Describe what your company does in a single sentence.

We are a team of world-class engineers and scientists that provides testing, analysis, and other consulting services to companies across the globe. Biocore’s mission is to provide the highest level of engineering and analytics expertise to clients dedicated to the understanding and reduction of injury. We do this by performing influential and highly-cited research, maintaining state-of-the-art testing capabilities, and leveraging a global network of leaders in biomechanical engineering and data analytics.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Euristiq to accomplish?

• Our goal was to evolve beyond legacy systems that had become increasingly brittle and unsupportive of our fast-paced analytical workflows.

SOLUTION

How did you find Euristiq?

Clutch Site

Why did you select Euristiq over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Euristiq were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Euristiq’s involvement spanned from discovery to post-deployment optimization. What set them apart from the outset was their engineering-first mindset. During the initial workshops, they challenged our assumptions and asked questions that others often overlook about how our data moved between devices, how we annotated experimental events, and how knowledge was preserved between researchers.

The project evolved into a full-stack custom platform development that included a powerful backend to process and visualize large-scale biomechanical data, APIs to interface with lab hardware, and a sleek, adaptable UI for researchers to control tests and annotate in real time.

Key deliverables included:

A real-time data ingestion engine with intelligent buffering to manage high-volume sensor inputs.
A simulation environment integration module that allowed researchers to overlay experimental and synthetic data.
A flexible permissions system to accommodate rotating research teams while maintaining strict data governance.
Custom visualization dashboards tailored to the unique KPIs used in injury analytics and biomechanics.

Euristiq also handled DevOps setup, automated testing pipelines, and CI/CD workflows, which dramatically reduced our deployment friction compared to previous tools.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

From a tangible standpoint, the new system has fundamentally altered how we work. What used to take several days like correlating real-time test data with simulation outputs is now done within the same session. Researchers no longer wait for data post-processing; they interact with it live, gaining insights on the fly, which is a game-changer for high-stakes research scenarios.

What struck us most was how seamlessly the platform blended into our culture. There was no resistance from our engineers or scientists only curiosity. That alone speaks volumes about Euristiq’s intuitive UX design and their commitment to user-centric development.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was consistently sharp. We had a dedicated PM who facilitated weekly reviews, flagged dependencies early, and served as a bridge between our domain experts and Euristiq’s technical team. Even when we introduced mid-project changes such as integrating a new type of sensor  Euristiq responded quickly and with well-thought-out technical alternatives, not just reactive solutions.

What was your primary form of communication with Euristiq?

Email or Messaging App

What did you find most impressive or unique about this company?

Euristiq’s real strength lies in their intellectual empathy. They do not just write code; they seek to understand the "why" behind every requirement. They brought a rare combination of technical acumen and research literacy, which allowed them to speak our language not just in documentation, but in the actual logic and architecture of the platform.

One scenario still stands out: during integration testing, one of our senior researchers noticed an edge-case anomaly in the way crash test data was time-synced. Within 24 hours, Euristiq had not only fixed the bug but had proactively proposed a fallback logic to automatically validate timestamps and flag discrepancies in future tests. That level of foresight is uncommon and deeply appreciated in research environments where data integrity is paramount.

Are there any areas for improvement or something Euristiq could have done differently?

While overall communication was strong, there were instances early on where timezone differences created slight delays in feedback loops during urgent iterations. However, once this was raised, they adapted swiftly by restructuring their sprint review cadence to better match our working hours.

BACKGROUND

Please describe your company and position.

I am the IT Manager of PEVONIA

Describe what your company does in a single sentence.

Pevonia believes the most powerful ingredients in skincare come from the safest source – nature. For more than three decades, Pevonia has used highly sustainable processes in line with the company’s stance on environmental conservation, and in 2019, the company became a proud supporter of charity: water. 
Pevonia delivers outstanding multicultural solutions to nearly 130 countries by restoring, de-aging and revitalizing our largest and most visible organ…our skin! The company tests only on humans and is a renowned leader in delivering natural skincare solutions to elite spas and leading aestheticians globally. 
As a multi-award winning brand, Pevonia is coveted by celebrities and beauty/wellness influencers and often featured in leading worldwide press, praising our natural solutions for delivering outstanding, instant and long-term results.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Euristiq to accomplish?
Our specific goal was to rebuild our legacy distributor management system, which had grown increasingly outdated and was unable to keep pace with the demands of our multinational operations.

SOLUTION

How did you find Euristiq?

Clutch Site

Why did you select Euristiq over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Euristiq were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Euristiq approached the engagement with an impressive level of preparedness and structure. After a series of exploratory workshops, they co-designed a custom software architecture that integrated ERP-like functionality with CRM capabilities and real-time analytics for our global partners. The solution was designed to be multilingual and role-based, ensuring a highly tailored experience for users in different regions and departments.

Key deliverables included a cloud-based distributor portal, a streamlined inventory and order management module, and an intelligent reporting dashboard. The platform also supported API integrations with our existing e-commerce infrastructure and our sustainability impact tracking system. They introduced intuitive user flows for back-office teams while implementing data privacy features and multi-layered access control a critical concern for us due to our international footprint.

Throughout the project, Euristiq provided detailed documentation, staging environments for iterative testing, and well-structured sprint reviews. We appreciated their willingness to rework user journeys based on live feedback from our sales leads and regional partners.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The transformation was both immediate and impactful. Teams that previously relied on spreadsheets and email chains to coordinate shipments and product launches were able to work seamlessly within the new portal. One memorable moment came when our distributor in Southeast Asia shared how the new dashboard enabled them to reconcile inventory discrepancies in a single afternoon something that used to take up to a week.

Customer support tickets related to ordering issues dropped sharply, while internal reports that previously required hours to compile could now be auto-generated in seconds. The real value, though, was in how the platform fostered better communication and accountability across time zones. Pevonia’s regional directors now feel more empowered with insights and less bogged down by operational complexity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Euristiq’s project management deserves special mention. They were punctual in their delivery, meticulous in their documentation, and agile in adjusting timelines to accommodate last-minute requests or strategic pivots. There was never a sense of rigidity rather, we felt they were just as invested in the outcome as we were. They assigned a dedicated PM who remained our single point of contact throughout the project, and their proactive approach to status updates and risk mitigation kept things remarkably smooth.

What was your primary form of communication with Euristiq?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most about Euristiq was their integrity and craftsmanship. It’s rare to find a development team that balances business logic and user empathy so well. They weren’t just building what we asked for they challenged us when necessary and contributed ideas that genuinely improved the end result. Their UX/UI recommendations helped us achieve a level of usability that exceeded our expectations.

Are there any areas for improvement or something Euristiq could have done differently?

In terms of areas for improvement, there was a brief period during the first month where documentation on our internal processes created a bit of friction. However, once Euristiq proposed co-writing some of the specs with our product team, that bottleneck quickly dissolved. Since then, the experience has been remarkably fluid.

BACKGROUND

Please describe your company and position.

I am the CEO of Exponential Results

Describe what your company does in a single sentence.

Exponential Results is a minority and woman-owned business headquartered in Denver, Colorado. We work with mid-to-large-market companies to elevate the leadership performance of their senior leaders (Director up through C-suite) through a full suite of leadership development programs. We elevate leadership effectiveness and performance by using neuroscience to change behavioral patterns. In short, we produce exponential results for our clients and their companies. Exponential Results helps senior leaders, executives, divisional teams, and business owners maximize their potential. At the core of all the company's program is our proprietary Power Pathways™ methodology, which uses the proven principles of neuroscience to change behavior patterns and remove obstacles to professional growth. As a result, the professionals who work with us develop stronger leadership skills and habits more rapidly. What's more, our programs are not a temporary fix - the results will remain with our clients for their professional lifetimes. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Euristiq to accomplish?

• The specific goal was to create a digital infrastructure that would serve as the foundation for our next phase of growth by translating our neuroscience-based leadership development methodology into a seamless mobile and web experience, while also integrating custom functionality unique to our programs.

SOLUTION

How did you find Euristiq?

Clutch Site

Why did you select Euristiq over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Euristiq were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

From the very beginning, Euristiq treated the engagement not as a standard app development project, but as a transformation partnership. They kicked off with an immersive discovery phase, not only meeting with our tech leads and content creators but also sitting in on coaching sessions, reviewing facilitator notes, and analyzing how our clients engaged with the Power Pathways™ methodology. This context-driven approach laid the foundation for everything that followed.

The project scope covered three primary workstreams: mobile app development, web platform development, and the creation of a custom backend that tied it all together through a secure, scalable architecture. Key deliverables included an intuitive, neuroscience-themed mobile coaching app, a web-based leadership dashboard for HR and executive sponsors, and an admin portal for our coaches to track and analyze participant journeys.

The mobile app was the centerpiece of the solution. Designed to be both reflective and interactive, it allowed users to go through daily mindset exercises, receive nudges based on behavioral cues, journal breakthroughs, and track their neural state evolution through guided prompts. Euristiq implemented a beautifully minimalist UI that made cognitive processing smoother—aligned perfectly with our behavioral science ethos. Every interaction, from selecting a growth area to receiving reinforcement messages, was built to feel like a trusted guide rather than a digital chore.

On the web side, they developed a robust dashboard that empowered our client companies to monitor team progress, assess leadership capability trends, and pull engagement metrics—all while respecting privacy boundaries. This required Euristiq to build fine-grained access controls and encrypted data storage mechanisms that would satisfy enterprise-grade security needs.

Perhaps the most impressive part was the backend orchestration. Euristiq architected a microservices-based backend that allowed each module from assessment engines to notification systems to operate independently but cohesively. They also integrated advanced analytics features, enabling our leadership coaches to gain insight into patterns we had never been able to capture before. NLP (Natural Language Processing) models were subtly woven in to analyze journaling content (with full user consent), helping our facilitators spot emerging themes or internal blockers early on.

Weekly sprints were accompanied by detailed release notes, user testing sessions with real client stakeholders, and hands-on change management documentation. Every milestone was delivered with a clear rationale and measurable impact. They also provided DevOps setup for cloud hosting, ensuring high uptime and global accessibility critical as our clientele spans multiple time zones and regions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results of this collaboration with Euristiq went beyond what we had initially envisioned. It wasn't just about having a functional app or a polished web portal it was about transforming how our clients experience change and how we, as an organization, understand and scale impact. The very fabric of how we deliver leadership development has shifted. We now offer a hybrid model where our high-touch coaching is seamlessly reinforced through digital channels, improving continuity, engagement, and behavioral retention.

Clients who previously required intensive one-on-one follow-ups are now engaging more consistently thanks to the structured nudges and in-app reflection tools. One of our enterprise clients reported that their leadership teams were more aligned and self-directed just six weeks into using the platform. They attributed this to the personalized experience the mobile app provided, allowing leaders to reflect at their own pace while still staying accountable through the analytics shared with their internal HR sponsors.

Internally, our coaching team is now operating with a level of efficiency we didn’t think possible. What once required days of manual data collation is now automated through the coach dashboard, with insights presented in real time. This allows our facilitators to focus on coaching not reporting. Additionally, our business development team now has a compelling demo platform, which has already helped us close several large enterprise deals that were previously beyond reach.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In terms of project management, Euristiq set the gold standard. From day one, their team was structured, communicative, and proactive. They used a dedicated Slack channel for real-time communication, scheduled sprint reviews with both technical and non-technical stakeholders, and managed Jira boards with impeccable transparency. When we encountered unexpected challenges such as our need to change user persona assumptions mid-project they didn’t push back. Instead, they reorganized the sprint schedule, helped us re-map user journeys, and delivered updated wireframes within days.

Their responsiveness and calm professionalism were especially noticeable during user acceptance testing. When a high-profile client encountered a minor but critical bug during their pilot, Euristiq’s engineers were already investigating it before we finished reporting it. They provided not only a patch but also a clear explanation and a long-term prevention strategy.

What was your primary form of communication with Euristiq?

Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most about Euristiq is their ability to deeply integrate into your mission. They didn’t just understand the technical side they understood the human purpose behind what we were building. They took our neuroscience principles seriously, often challenging us to make design decisions that would support not just display behavioral change. That level of alignment is rare.

Are there any areas for improvement or something Euristiq could have done differently?

As for areas of improvement, the only feedback we offered was around documentation for our internal IT team. While Euristiq delivered technical documentation for all components, we would have benefited from a separate handover guide designed for non-developers especially those in coaching and client support roles. That said, once we voiced this, they responded quickly by organizing a series of enablement workshops, walking our team through every component with great patience and clarity.

BACKGROUND

Please describe your company and position.

I am the SOLUTION ARCHITECT, CTO of Creative Software Innovations

Describe what your company does in a single sentence.

We are CSI, Creative Software Innovations, specialized in developing legal case management systems. We are devoted to minimizing law firms'​ daily routines to allow them focus on more productive tasks generating invoicing and profit. CSI Lawyer® helps large and medium-sized law firms to professionally manage the whole lifecycle of their legal cases - from the AML and conflict check stage until invoicing and payment management. Besides offering advanced functionality based on best practices, CSI Lawyer can be flexibly customized to support a law firm's unique needs. CSI Lawyer brings operational and financial transparency to business. It offers 360-degree views of customers and legal cases, covering also the accounts receivable within the same system. Its flexible reporting tools provide information required for daily business management as well as for development. CSI Lawyer is already used by 300 customers in seven countries around the Baltic Sea, representing different sizes and company cultures. The stable and reliable Windows-based system is available both in the cloud and on-premise, and our experienced team ensures fast, cost-effective and correct implementation. And when facing software-related issues, our support team is available in English, Swedish and Finnish.

CSI Helsinki on asianajotoimialan ja asiantuntijaorganisaatioiden haasteisiin erikoistunut ohjelmistotalo, joka kehittää toimeksiantojen hoitamista ja laskuttamista tukevia työkaluja. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Euristiq to accomplish?

• The primary goal was to modernize our legacy architecture into a more modular, scalable, and cloud-friendly system without disrupting existing users, compromising data integrity, or losing domain-specific customizations that law firms had come to rely on.
• We also sought to eliminate the performance bottlenecks that were emerging across both our on-premise and cloud deployments, accelerate feature release cycles through a more agile backend, and ensure compatibility with modern third-party systems such as CRMs and accounting software
• . The project had to be done with a high degree of sensitivity, given the nature of legal data, and demanded full compliance with privacy regulations and auditability standards.

SOLUTION

How did you find Euristiq?

Clutch Site

Why did you select Euristiq over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Euristiq were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Euristiq approached the engagement with a thorough discovery phase, which we deeply appreciated. Before a single line of code was rewritten, they invested significant effort in understanding the architectural foundation of our legacy CSI Lawyer system. We jointly identified critical modules that required reengineering and defined modernization strategies for backend services, UI layers, and data pipelines. The scope included refactoring our core business logic into modular microservices, migrating key functionalities to a cloud-native environment (while still supporting on-premise use cases), and integrating a modern CI/CD pipeline to streamline deployments.

A particularly challenging area was the modernization of our case lifecycle engine, which is complex due to its configurability. Euristiq didn’t propose a rip-and-replace approach. Instead, they rebuilt each component incrementally, testing against existing data models and usage patterns. They also redesigned the reporting engine to support more dynamic visualizations and built an API gateway to facilitate secure third-party integrations. We received detailed deliverables across all workstreams: updated service documentation, deployment playbooks, modular source code repositories, QA automation scripts, and change management guidelines tailored to both our internal dev teams and customer-facing support teams. Throughout the engagement, they were highly transparent and collaborative, offering technical walkthroughs, sprint demos, and architectural decisions with clearly documented justifications. It was evident that Euristiq was not just checking boxes, they were deeply invested in aligning their solution with our long-term business vision.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The success of this collaboration wasn’t just in the technical migration, but in how seamlessly it was executed without interrupting our existing client base. One of the first noticeable outcomes was the reduction in system latency during high-volume operations particularly during month-end invoicing activities. Our clients reported faster response times and a smoother experience overall. Internally, our development team is now able to roll out new features with significantly less friction, thanks to the modular codebase and the new CI/CD infrastructure. Prior to this, updates involved lengthy regression testing due to the tightly coupled nature of the legacy architecture. Post-modernization, our QA cycles are more focused and predictable, and hotfixes are deployable with near-zero impact on production environments.

Additionally, we saw increased satisfaction from our enterprise clients, particularly those who had long requested integrations with external accounting and CRM systems. Euristiq’s implementation of the API gateway made those integrations much more straightforward. The reporting engine overhaul also gave our clients more control over visualizing their case metrics, billing histories, and account receivables. Our support tickets related to performance have significantly declined. From a business standpoint, this project allowed us to retain long-term customers who were previously considering alternatives due to limitations of our old platform. It also opened the door to serve larger firms that demand cloud-first legal tech solutions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Euristiq’s project management style was one of the most refreshing aspects of the engagement. We worked with a dedicated delivery manager who served as a bridge between their engineering team and our stakeholders. Every sprint cycle was well-structured, with priorities discussed during weekly check-ins. They also used a shared dashboard to communicate progress transparently, complete with risk assessments and status updates on each deliverable. Their responsiveness was particularly notable we never had to chase them for clarification or follow-ups. Even when faced with architectural roadblocks or last-minute change requests, the team maintained a solution-oriented mindset. It never felt like we were working with an external vendor; the engagement was more akin to an extension of our internal team.

What was your primary form of communication with Euristiq?

Email or Messaging App

What did you find most impressive or unique about this company?

What set Euristiq apart was their ability to blend technical excellence with domain empathy. They took the time to understand how law firms use our product, what their pain points were, and how legal workflows differ from other industries. That domain understanding shaped their approach at every level be it UX decisions, audit trail compliance, or data migration integrity. Also, their documentation was among the most thorough we’ve encountered, which made internal knowledge transfer incredibly easy. Beyond technical know-how, their team had a calm, grounded energy throughout even when under pressure. That level of consistency and professionalism made the entire modernization journey feel less daunting than it actually was.

Are there any areas for improvement or something Euristiq could have done differently?

If we had to identify one area of improvement, it would be around localization support during the testing phase. While Euristiq’s engineers were fully proficient in English, some nuances in our Finnish- and Swedish-language modules took longer to iron out, partly due to our own limited availability of native testers. In future collaborations, we would consider adding a multilingual QA support phase earlier in the cycle. That said, once these localization gaps were identified, the Euristiq team responded swiftly, adapting their process to include more granular language checks. It’s a minor point in the context of a highly successful engagement, and one that we believe can be easily fine tuned in future iterations.