eStore Factory

BACKGROUND

Please describe your company and your position there.

I'm a consultant for u-commerce, a company that helps businesses better present and sell their brand and products online. I work with national and international organizations to help them start selling on Amazon and/or improve their position on Amazon Marketplace.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eStore Factory?

We needed a partner to help with several of our projects and clients.

What were your goals for this project?

We wanted to achieve a higher ranking on Amazon for our end clients. We also wanted to offer excellent, reactive, and friendly customer service.

SOLUTION

How did you select this vendor?

We found them through Amazon's named and acknowledged service providers.

Describe the project in detail.

eStore Factory manages and optimizes campaigns, conducts the required keyword research, and performs SEO for certain Amazon listings. In close cooperation, we work on suitable translations for all European marketplaces. Furthermore, eStore Factory provides an excellent customer service tailored to  our end clients' needs and processes.

RESULTS & FEEDBACK

Can you share any statistics or metrics that speak to the quality of their work and impact of the engagement?

For some SEA campaigns on Amazon, eStore Factory lowered the Advertising Cost of Sales from 20% to 10%, which is a great result on Amazon. Since the content optimization, sales have doubled or even tripled in the course of 1–2 months. We work together to improve a seller rating to 100%, although that's highly dependent on the end client.

How did the eStore Factory perform from a project management standpoint?

Their team is responsive and regularly sends emails and meets with us over Skype, even if it's last minute. Whenever we mention a problem, they work hard to resolve it immediately. We're in daily contact with one another, and they always provide sufficient references and context to keep me updated on project progress and concerns.

What impresses you about the eStore Factory?

They consistently try to achieve the maximum results for our clients. They don't give up until they've met expectations and satisifed all the stakeholders. Unlike other firms, they have clear communication and are incredibly flexible, which makes them a delight to work with.

Are there any areas for improvement?

They require clear procedures to guide them through certain processes. However, once they comprehend them, they work independently and proactively to solve problems. I'd also appreciate reporting dashboards. 

BACKGROUND

Please describe your company and position.

I am the Brand Manager of IME Brands

Describe what your company does in a single sentence.

Online seller of Cotton Product and Dried Fruits

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire eStore Factory to accomplish?

• Brand Awareness
• Listing Optimization
• Amazon Advertising Campaigns

SOLUTION

How did you find eStore Factory?

• Online Search
• Referral

Why did you select eStore Factory over others?

High ratings

How many teammates from eStore Factory were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

When we started, so they committed to reaching 4 to 5 ROAS, but we never crossed 2.5

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

eStore helped us to create listings images and A+ Content, these were major contributions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

No, they were always behind.

What was your primary form of communication with eStore Factory?

Virtual Meeting

What did you find most impressive or unique about this company?

I didn’t know how they managed to get high ratings with that progress.

Are there any areas for improvement or something eStore Factory could have done differently?

I would say, having a monthly progress meeting would be beneficial in creating impact.

BACKGROUND

Please describe your company and position.

I am the City Operation Manager of The Body Shop

Describe what your company does in a single sentence.

We are a global retailer that sells natural and ethically sourced beauty products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire eStore Factory to accomplish?

• The main challenge our company was trying to address with eStore Factory was our outdated inventory management system. Our system was slow, difficult to use, and didn't provide us with the insights we needed to make informed decisions about our inventory. We needed a new system that would help us keep track of our inventory more efficiently and give us the information we needed to make the best decisions for our business.

SOLUTION

How did you find eStore Factory?

Online Search

Why did you select eStore Factory over others?

• High ratings
• Close to my geographic location
• Company values aligned

How many teammates from eStore Factory were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

eStore Factory provided us with a comprehensive solution that addressed all of our inventory management needs. They implemented a new system that was fast and friendly, and they also provided training to our staff to make sure everyone was comfortable using the new system. They also helped us set up automatic alerts and reports so we could always be aware of the status of our inventory an streamline our process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After implementing the new inventory management system from eStore Factory, we saw a significant improvement in our inventory management processes. We were able to reduce the amount of time it took to complete inventory tasks, and we also saw a decrease in inventory errors. 
Overall, we were very pleased with the results of our engagement with eStore Factory. They helped us improve our efficiency and save money. We were very impressed with their professionalism and expertise.We were very impressed with their professionalism and expertise.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I found that eStore Factory was very organized and responsive. They had a clear project plan and communicated with us regularly to ensure that we were on track. In terms of deliverables, they met all of the milestones and deadlines that were set for the project. And finally in terms of their response to our needs, they were very attentive and made sure that we were satisfied with the results of the project

What was your primary form of communication with eStore Factory?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I think the most impressive thing about eStore Factory was their commitment to our success. They didn't just provide us with a new inventory management system and then leave us to figure it out on our own. They were there every step of the way making sure we were comfortable with the new system and that we were getting the most out of it.

Are there any areas for improvement or something The Body Shop could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the SEO of a retail company

Describe what your company does in a single sentence.

We are an online store of healthy food products. We sell various categories of products for people who monitor their diet.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire eStore Factory to accomplish?

• We primarily hired eStore Factory for listing optimization and management of our advertising campaigns on Amazon

SOLUTION

How did you find eStore Factory?

Online Search

Why did you select eStore Factory over others?

Good value for cost

How many teammates from eStore Factory were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of their work included the refurbishment of our product listings in terms of content, images, and keyword usage and creating, managing, and monitoring our ad campaigns comprehensively.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We can see a steady increase in our product demand and a 2x growth in our overall sales. The advertising costs have been substantially low

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team is flexible and adjusts to budgetary constraints effectively. They have always managed to deliver projects on time and helped us achieve our goals in an organized way. The internal communication has been good and they were always responsive in addressing any issues related to the project. Having worked with them closely, we can completely rely on their processes, expertise, and operational style.

What was your primary form of communication with eStore Factory?

Email or Messaging App

What did you find most impressive or unique about this company?

A positive attitude and willingness to deliver the best in the client’s interest is something that draws immediate attention. A rich blend of professionalism and technical expertise is the core strength and a striking quality about them.

Are there any areas for improvement or something {provider_name} could have done differently?

They have been almost flawless in delivering their services. We can’t spot an area that requires any real improvement.

BACKGROUND

Please describe your company and your position there.

I am heading the marketing division of a garment manufacturing firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eStore Factory, and what were your goals?

Our sales got affected as we lacked the requisite knowledge to handle Amazon-related tasks on a day-to-day basis. We were having a tough time and needed a trusted agency to sail us through.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were searching for a company with a proven track record and experience. A fellow seller recommended eStore factory as a highly reliable and trusted Amazon marketing agency.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

As full-service Amazon management experts, they conducted a comprehensive audit of our Amazon account, analyzed our competition, and provided step-by-step guidance to improve our rankings and the overall business. They supported us with a result-driven Amazon SEO strategy, utilized Amazon Advertising to endorse & increase our product visibility, and used various external marketing channels to push our business higher. eStore Factory took every possible action to promote our products and brand on Amazon.

How many people from the vendor's team worked with you, and what were their positions?

SEO experts, advertising specialists, and account managers. But most of the queries related to our project were handled by a dedicated project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have witnessed an exceptional surge of 250% in our total sales. Our ACoS is steady at 10% and the PPC sales have jumped from $7000 to $18000 monthly.

Describe their project management style, including communication tools and timeliness.

The positive and can-do approach of the team has always resulted in great project outcomes. Whether it is delivering the project on time, overseeing tight budgets, achieving the project scope, improving processes, or maintaining effective communication, the eStore Factory excels in every aspect of project management.

What did you find most impressive or unique about this company?

Their meticulous approach, eagerness to resolve every single query, and utmost care for details place them in a unique league. They provide regular performance reports and the overall communication has been super-efficient. We are really satisfied with the way they’ve managed our account and made leaps of progress in a short span of time.

Are there any areas for improvement or something they could have done differently?

The scope for improvement may always be there, but we are yet to find anything stark that needs to be mentioned. We are more than happy with our experience so far.

BACKGROUND

Please describe your company and your position there.

We specialize in the preparation and creation of different varieties of cakes, brownies, ice creams, frozen desserts, baked delicacies, and other food products. I head the sales & marketing division and my responsibilities revolve around overseeing sales, budgets, and all programs related to marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eStore Factory, and what were your goals?

We needed someone to assist us with the seemingly complex Amazon marketplace and manage our online business profitably. Right from product listing optimization, to managing our paid advertising and SEO efforts, and effective inventory management, we availed their full-suite Amazon management services to develop an alluring brand strategy for our company.

SOLUTION

How did you select this vendor and what were the deciding factors?

A fellow seller recommended their name. We hired them for their rich experience and we were quite impressed by their active client list and amazing past track record.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

The scope of their work included the creation of exemplary product detail pages, setting up and maintaining our advertising campaigns, handling Amazon rules and regulations, and enrolling our business in all the key Amazon programs that could bring profits.

How many people from the vendor's team worked with you, and what were their positions?

We had a close-knit team of two PPC experts, an SEO specialist, a graphic designer, a content writer, and a dedicated project manager at the helm of the affairs.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have witnessed an exceptional increase of 250% in our total sales and the ACoS remains at a steady 12%. eStore Factory has played a pivotal role in building our brand visibility and taking our business to great heights. Our product demand on Amazon has gone up and there’s a consistent growth in our business revenue.

Describe their project management style, including communication tools and timeliness.

We found them quite organized and systematic in their approach. Whether it is meeting the project deadlines, adjusting to the budgetary constraints, or navigating through any challenges faced during the project execution, they have managed everything brilliantly.

The internal communication has been extremely good and any concerns or issues brought to them were immediately resolved. They follow an efficient reporting process to keep you updated about the overall performance of your business.

What did you find most impressive or unique about this company?

We were quite impressed by their collaborative spirit, never-say-die attitude, and dedication to their work.

Are there any areas for improvement or something they could have done differently?

We won’t pick things just for the sake of it. They have done extraordinarily well on all fronts.

BACKGROUND

Please describe your company and your position there.

I am the Vice-President of a leading tile manufacturing company. We deal with ceramic tiles, composite marble, quartz stone, vitrified tiles, digital tiles, engineered marble, and a lot more.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eStore Factory, and what were your goals?

We needed a professional Amazon management agency to handle our account and provide assistance for all Amazon-related activities to establish our business.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them amongst top-notch Amazon consulting agencies in our online search. We picked them for their impressive credentials and rich experience within the industry.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Their scope of work included optimization of our listings with the right keywords, effective product copies, and quality images while also maintaining the efficacy of all our PPC campaigns. The primary objective was to generate strong recognition for our brand on Amazon.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a Project manager, an Amazon SEO specialist, and two PPC experts.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have experienced a 250% surge in our total sales (both PPC & organic). The quality of our pages has immensely improved and the conversions are better. There has been significant growth in our month-on-month sales.

Describe their project management style, including communication tools and timeliness.

They have delivered projects on time, adjusted to budgetary constraints, promptly addressed any project-related queries, and provided regular updates about the overall progress. We found their project management skills to be exceptionally good.

What did you find most impressive or unique about this company?

We were pretty impressed with their professionalism, responsiveness & proactive communication. They always strive hard to meet the requirements of the client.

Are there any areas for improvement or something they could have done differently?

We have no complaints. They have been brilliant in delivering their services.

BACKGROUND

Please describe your company and your position there.

I am the owner of a high-end footwear manufacturing company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eStore Factory, and what were your goals?

We wanted to expand our product lines and establish our business presence on Amazon, so we hired the full-suite Amazon consulting services of eStore Factory to serve our purpose. Right from listing optimization to devising a robust SEO strategy, PPC management, Storefront creation, Inventory management, and shipment creation, we required their expertise to strengthen our business on Amazon.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them online. Their experience and past track record were quite impressive and we instantly decided to hire them.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Overhauling and optimizing our product listings, content and image enhancements, advertising management, brand store development, stock management, and search engine optimization were some key priorities and a part of their scope of work.

How many people from the vendor's team worked with you, and what were their positions?

An SEO expert, a PPC specialist, a Graphic designer, and a project manager formed the team that supported us in our Amazon business.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to maintain a decent 2x growth in our total sales. Our brand presence has considerably increased and advertising costs have been at a steady 12%. We have seen a growth in the influx of relevant traffic, increased conversions, and improved business revenue.

Describe their project management style, including communication tools and timeliness.

They have developed processes for the efficient delivery of their services. The communication and information exchange is seamless. Regular performance reviews provided by them are immensely helpful in understanding the growth of our business.

What did you find most impressive or unique about this company?

We were highly impressed by their in-depth Amazon knowledge. Also, their hands-on experience about what works and what doesn’t work in the marketplace.

Are there any areas for improvement or something they could have done differently?

No complaints. We are fully satisfied with their approach and exceptional services.

BACKGROUND

Please describe your company and your position there.

We are manufacturers of fresh and ready-to-eat, shelf-stable food products that also include beverages, marinades, sauces, soups, and a lot more. I am the Marketing Head and oversee all our marketing campaigns, inbound and outbound marketing, and digital marketing initiatives of our company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eStore Factory, and what were your goals?

We were keen on building a stronghold of our business on Amazon. Right from optimizing our listings, to competitive analysis, keyword research, Amazon SEO, Amazon PPC, Amazon Storefront development, A+ content, and Amazon photography, we hired eStore Factory for their full-suite Amazon management services.

SOLUTION

How did you select this vendor and what were the deciding factors?

We conducted a thorough online search for experts in Amazon consulting services. Their past achievements and impressive credentials caught our attention and we got them onboard.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Managing our product listings and optimizing them, creating and monitoring our advertisement campaigns, improving the visual appeal of our product images, inventory management, search engine optimization, etc., were some key areas that needed their expertise.

How many people from the vendor's team worked with you, and what were their positions?

A highly-skilled team of two PPC experts, an SEO specialist, a Graphic designer, and a Project manager handled our entire business on Amazon.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

By utilizing their services, we got to see a remarkable improvement in our listings and content that eventually translated into sales. There’s been an impressive 35% increase in our sales each year accompanied by a 54% reduction in our overall advertising costs.

Describe their project management style, including communication tools and timeliness.

Our experience with them has been pretty smooth and seamless. Initially, we were a bit apprehensive about the time difference between us. But the way they have managed the entire process without any major lag in communication is quite amazing. Every single query raised by us was responded to in a timely manner. They conducted weekly performance reviews to monitor the progress of our business. Their effective communication, timely execution, and exceptional project management skills have played a key role in the success of our Amazon business.

What did you find most impressive or unique about this company?

A commitment to their work and avidness to meet a client’s expectations is something that impressed us. They are extremely efficient, professional, and helpful in their approach.

Are there any areas for improvement or something they could have done differently?

It’s difficult to pinpoint anything, as of now. We are pretty satisfied with their services and dealings.

BACKGROUND

Please describe your company and your position there.

I am the Sales Head of our company, we manufacture a variety of handmade natural soaps, moisturizing body butter, and aromatherapy products for bath and personal care.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eStore Factory, and what were your goals?

Our listings were not getting enough traffic and conversions on Amazon. We hired them for refurbishing our listings and effectively managing our PPC and off-Amazon advertising campaigns. They also helped us with day-to-day account management services, shipment creation, stock management, etc.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for an experienced and reliable Amazon consulting agency to help us manage our account. We came across their website, had a few close interactions, and were amazed to see their in-depth knowledge about Amazon. Their experience and expertise matched our requirements and we immediately got them onboard.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Optimization of our product listings, promotion of our products with effective sponsored ads management, and complete handling of our Amazon account were some primary activities to be managed by them. They were also involved in the creation of high-quality product images, lifestyle images, and A+ Content to attract more traffic and conversions.

How many people from the vendor's team worked with you, and what were their positions?

A diverse team of six people including a Project Manager, two PPC specialists, an Amazon SEO expert, a content writer, and a graphic designer managed our entire project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have had incredibly good results and a great ROI. Our PPC campaigns are doing amazingly well and our ACoS has lowered from 35% in 2019 to 15% today. There is an exceptional surge of over 220% in our total sales.

Describe their project management style, including communication tools and timeliness.

They have performed extremely well. The team’s responsive approach and willingness to help at every single step make working with them smooth and efficient. Their regular reports have played a key role in analyzing the overall project progress and devising future strategies.

What did you find most impressive or unique about this company?

The most impressive aspect of eStore Factory is its fine-tuned Amazon selling strategies and exceptional optimization expertise. A clear-cut vision about how to sell on Amazon and their detailed reporting and recommendations are accurate and impeccable.

Are there any areas for improvement or something they could have done differently?

Initially, we did face some hiccups in our communication due to the time difference. They have already ironed out things and made some special arrangements to ensure seamless internal communication.