Can you share any statistics or metrics that speak to the quality of their work and impact of the engagement?
For some SEA campaigns on Amazon, eStore Factory lowered the Advertising Cost of Sales from 20% to 10%, which is a great result on Amazon. Since the content optimization, sales have doubled or even tripled in the course of 1–2 months. We work together to improve a seller rating to 100%, although that's highly dependent on the end client.
How did the eStore Factory perform from a project management standpoint?
Their team is responsive and regularly sends emails and meets with us over Skype, even if it's last minute. Whenever we mention a problem, they work hard to resolve it immediately. We're in daily contact with one another, and they always provide sufficient references and context to keep me updated on project progress and concerns.
What impresses you about the eStore Factory?
They consistently try to achieve the maximum results for our clients. They don't give up until they've met expectations and satisifed all the stakeholders. Unlike other firms, they have clear communication and are incredibly flexible, which makes them a delight to work with.
Are there any areas for improvement?
They require clear procedures to guide them through certain processes. However, once they comprehend them, they work independently and proactively to solve problems. I'd also appreciate reporting dashboards.