eStore Factory

Introduce your business and what you do there.

I’m the owner and CEO of It’s in the Bag Boutique and Lady Conceal.

What challenge were you trying to address with eStore Factory?

We were looking for advertisement services on Google and social media.

What was the scope of their involvement?

eStore Factory helps me advertise the products of both my stores on Google and Facebook, and they help me with brand enhancement on Amazon. They’re also in charge of the SEO of Lady Conceal’s website. Additionally, they set up Facebook stores for both of my brands, which are connected to my websites.

Initially, we talked about the project. Then, eStore Factory gave me a list of what they could do for me, and we went from there. We communicate regularly, and they inform me about what they’re doing. They also provide me with a monthly report on the ads and their performance.

What is the team composition?

I work with three people from eStore Factory: Riddhesh (Project Manager), Umang (Consultant), and Tejas (Social Media Marketing Specialist).

How did you come to work with eStore Factory?

I also sell on Amazon, and I found that Amazon had eStore Factory listed as a good vendor. I trusted what Amazin said, so I contacted them.

How much have you invested with them?

We spend $600 per month per website on the advertisement services.

What is the status of this engagement?

We started working around June 2020, and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

I’m seeing how many clicks, conversions, and impressions I’m getting with these efforts, and I always see something that tells me the success of this engagement. My cost per click is decreasing, and I’m seeing my sales multiplying considerably.

How did eStore Factory perform from a project management standpoint?

eStore Factory always updates me on the leads, and every day they send me email addresses to put on my email list to send email blasts. They also provide me with monthly reports on the results that we’re getting.

eStore Factory is based in India, which makes our collaboration harder due to the time difference. However, they compensate for that with their work. I’ve worked with companies in the US, and I ended up spending 3–4 times more time on projects with them than with eStore Factory.

We use Basecamp to communicate. They use it to send me the reports and to communicate with me every day. This tool is very efficient for sharing everything we need for the project.

What did you find most impressive about them?

eStore Factory is cost-efficient and very knowledgeable. They’re also very flexible and willing to make changes, making us feel that they want the best for us.

Are there any areas they could improve?

One of the constraints is the time difference between us. As eStore Factory is in India, and I’m in the US, they’re sleeping when I’m in the middle of the day. Additionally, it would be helpful if they explained the abbreviations and terminology they use on the reports.

Do you have any advice for potential customers?

Monitor their work to ensure that they’re doing a great job. Additionally, provide them with a lot of images of your products to use, the key points you want them to cover with your ads, and a coupon code to use for promotions.

Please describe your company and your position there.

We manufacturer OTC consumer health care products as well as men’s and women’s natural and organic skin care.

For what projects/services did your company hire eStore Factory?

We are growing our product lines and required additional assistance for the maintenance and development of our Amazon platform as well as problem-solving and growth.

What were your goals for this project?

We wanted better communication with Amazon, including problem-solving, keywords optimization, product detail page development and optimization, and photography.

How did you select this vendor?

This vendor was referred directly by Amazon and met the criteria of services that I was interested in.

Describe the project and the services they provided in detail.

They’ve done a lot of work to optimize our campaigns and keywords. We are looking at competitors as well.

What was the team composition?

I worked with Jimi (Co-Founder and E-Commerce Consultant, eStore Factory) as well as several other team members.

Can you share any information that demonstrates the impact that this project has had on your business?

Simply put, we have seen tremendous growth in revenue in a very short period of time. The team has done a fantastic job working with Amazon to remove hijacked listings and some inappropriate reviews.

How was project management arranged and how effective was it?

Jimi and I spoke on the phone within a few minutes of my initial inquiry. The team followed up with emails and eventually we had daily and constant Skype communication with all team members. Jimi and his team are doing a great job.

What did you find most impressive about this company?

Their accessibility and communication stand out.

Are there any areas for improvement?

No, not that I can determine.

Introduce your business and what you do there.

I'm the president of E-Commerce Sales Inc.

What challenge were you trying to address with eStore Factory?

We needed a vendor to help us boost our rankings and assist with backend management of our Amazon platform.

What was the scope of their involvement?

They help us with PPC, keyword management, and overall Amazon platform management. They also do some design work for us.

What is the team composition?

We've worked with a design team and a marketing team.

How did you come to work with eStore Factory?

We found them on Upwork.

How much have you invested with them?

We've spent about $30,000.

What is the status of this engagement?

We started working with them in May 2016 and the relationship is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

They've contributed significantly to the growth of our business.

How did eStore Factory perform from a project management standpoint?

They deliver everything on time and give us reports on a regular basis. We mostly use Skype to communicate, but we also have weekly calls and use email throughout the week.

What did you find most impressive about them?

They're loyal and consistently deliver what we ask of them.

Are there any areas they could improve?

Communication is often a challenge when you’re working with a group, but they've already improved considerably in that regard.

Do you have any advice for potential customers?

Be patient and don't expect immediate results.

Please describe your company and your position there.

I'm a consultant for u-commerce, a company that helps businesses better present and sell their brand and products online. I work with national and international organizations to help them start selling on Amazon and/or improve their position on Amazon Marketplace.

For what projects/services did your company hire eStore Factory?

We needed a partner to help with several of our projects and clients.

What were your goals for this project?

We wanted to achieve a higher ranking on Amazon for our end clients. We also wanted to offer excellent, reactive, and friendly customer service.

How did you select this vendor?

We found them through Amazon's named and acknowledged service providers.

Describe the project in detail.

eStore Factory manages and optimizes campaigns, conducts the required keyword research, and performs SEO for certain Amazon listings. In close cooperation, we work on suitable translations for all European marketplaces. Furthermore, eStore Factory provides an excellent customer service tailored to  our end clients' needs and processes.

Can you share any statistics or metrics that speak to the quality of their work and impact of the engagement?

For some SEA campaigns on Amazon, eStore Factory lowered the Advertising Cost of Sales from 20% to 10%, which is a great result on Amazon. Since the content optimization, sales have doubled or even tripled in the course of 1–2 months. We work together to improve a seller rating to 100%, although that's highly dependent on the end client.

How did the eStore Factory perform from a project management standpoint?

Their team is responsive and regularly sends emails and meets with us over Skype, even if it's last minute. Whenever we mention a problem, they work hard to resolve it immediately. We're in daily contact with one another, and they always provide sufficient references and context to keep me updated on project progress and concerns.

What impresses you about the eStore Factory?

They consistently try to achieve the maximum results for our clients. They don't give up until they've met expectations and satisifed all the stakeholders. Unlike other firms, they have clear communication and are incredibly flexible, which makes them a delight to work with.

Are there any areas for improvement?

They require clear procedures to guide them through certain processes. However, once they comprehend them, they work independently and proactively to solve problems. I'd also appreciate reporting dashboards. 

Please describe your company and your position there.

I'm the owner/president of Camden Company, Inc

For what projects/services did your company hire eStore Factory, and what were your goals?

I needed professional images for product launch and advertising on amazon platform primarily but was willing to pay more for the other platformsIi work with.

How did you select this vendor and what were the deciding factors?

They were listed on amazon services in seller central

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

we started with a few images and the designer was showing signs of amateur work, wouldn't edit any of the info she made up. We finally had a "discussion", i shared my screen and emailed her more images that she selected, zipped file and checked to make sure she received.

How many people from the vendor's team worked with you, and what were their positions?

1.....the manager went awol. he was celebrating Dawali in a few days and I respected that.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It became unworkable when she got worse and worse. The last photos i received were of pumpkins (week after thanksgiving, 2 weeks before christmas). She wouldn't edit anything, made up facts for info graphics, cost me so much time.

i missed black friday, cyber monday and didn't get anything usable. Nothing salvageable. Horrific experience!! I used another company and he finished in 3 days.......

Describe their project management style, including communication tools and timeliness.

Totally devoid of management and design skills......run don't walk......

What did you find most impressive or unique about this company?

Impressive was using the front of one lantern and the back of another- upscale product line and she uses the door of one lantern because she never fessed up to not being able to unzip files!!!!!

Are there any areas for improvement or something they could have done differently?

They need to go back to school- design 101, customer service 101, communicating with customer, the manager went awol.......

Please describe your company and your position there.

I am the Business Manager with Jebtal Imports. We Import and Sell Personal Protective equipment and supplies

For what projects/services did your company hire eStore Factory, and what were your goals?

We were looking to increase our sales on Amazon and on our website

How did you select this vendor and what were the deciding factors?

We interviewed them and a few meetings to discuss their capability of meeting our needs. The deciding factors were their experience and track record that they provided to us.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

We started with them reviewing our website and Amazon marketplace. They provided us with instructions for all of the google things that we would need to put in place. And we discussed a plan to increase sales.

How many people from the vendor's team worked with you, and what were their positions?

We work with 3-4 people from their team. A project lead was assigned.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since implementing we have seen our Amazon largely increase, we were not getting many sales before but now we are getting them daily.

Describe their project management style, including communication tools and timeliness.

They have been great with communication using Basecamp

What did you find most impressive or unique about this company?

They have a very high level of professionalism. And even though we work on different time zones they are very responsive

Are there any areas for improvement or something they could have done differently?

We would like to see our direct website sales increase.