ERP SWISS

BACKGROUND

Please describe your company and position.

I am the Director of Gesthetic

Describe what your company does in a single sentence.

Gesthetic has years of experience in the international beauty industry, which means we offer a wide range of popular brands at great prices. We're your reliable partner in aesthetic medicine, providing top products at competitive rates to help your business grow in Georgian market.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ERP SWISS to accomplish?

• Inventory Management System
• E-Commerce Website
• CRM

SOLUTION

How did you find ERP SWISS?

Referral

Why did you select ERP SWISS over others?

• High ratings
• Great culture fit
• Referred to me

How many teammates from ERP SWISS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ERP SWISS has been an invaluable partner in helping us optimize and grow our business. Here’s a summary of the work they have successfully delivered for us:

• Development and Launch of E-commerce Platform:

Designed and developed a functional and visually appealing website tailored to our brand.
Created high-quality content to showcase our products and services effectively.
Delivered a cohesive design aligned with our brand identity.
Implemented digital marketing strategies and SEO to enhance our online presence and drive traffic.

• Implementation and Customization of Inventory Management:

Set up a robust inventory management system to streamline our stock handling processes.
Customized the system to meet the specific needs of our business, ensuring optimal performance.

• Implementation and Configuration of CRM:

Deployed a user-friendly CRM system to improve customer relationship management.
Configured the system to support our sales and marketing workflows, enhancing efficiency and customer satisfaction.

ERP SWISS has demonstrated exceptional professionalism and technical expertise throughout the entire project. Their team was highly responsive, detail-oriented, and dedicated to delivering outstanding results. We highly recommend ERP SWISS to any business looking for comprehensive IT solutions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes from the Project:

• Increased Online Sales:

The launch of the e-commerce platform resulted in a 30% increase in online sales within the first three months.
Improved user experience and streamlined checkout processes boosted customer satisfaction and repeat purchases.

• Optimized Inventory Management:

Implementation of the inventory system reduced stock discrepancies by 25%, ensuring more accurate stock levels.
Time spent on manual inventory tracking decreased significantly, improving overall operational efficiency.

• Enhanced Customer Engagement and Retention:

The CRM system enabled us to better manage customer data, track interactions, and follow up on leads, resulting in a 15% increase in customer retention rates.
Sales team productivity improved, with a more organized pipeline and faster response times to inquiries.

• Improved Digital Presence:

SEO optimization and digital marketing efforts increased website traffic by 40% over six months.
Conversion rates from digital campaigns improved, generating a higher return on marketing investment.

These measurable outcomes clearly demonstrate the success of the project and the value that ERP SWISS brought to our business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ERP SWISS managed the project very well. They delivered everything on time and kept us updated throughout the process. The team was responsive to our needs, quickly addressing any questions or changes we had. They also helped solve problems proactively and offered useful suggestions to improve the solutions. Working with them was easy and efficient, and the results exceeded our expectations.

What was your primary form of communication with ERP SWISS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by ERP SWISS' deep understanding of our unique business needs and their ability to customize solutions accordingly. They provided a comprehensive service, from developing our e-commerce platform to implementing tailored inventory management and CRM systems. Their team's professionalism and commitment to excellence were evident throughout the project, consistently delivering high-quality results that exceeded our expectations.

Are there any areas for improvement or something ERP SWISS could have done differently?

While we were highly satisfied with ERP SWISS's work, one area for potential improvement could be in providing more detailed documentation during the handover process. Although their team was always available to answer questions, having comprehensive written guides for the implemented systems would have been helpful for long-term reference and training.
That said, their responsiveness and willingness to assist made up for this, and it didn’t impact the overall success of the project.

BACKGROUND

Please describe your company and position.

I am the Co-owner of Dessange

Describe what your company does in a single sentence.

Dessange offers bespoke hair, beauty, and wellness services, combining personalized care with the latest trends and techniques to enhance natural beauty.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ERP SWISS to accomplish?

• Digital transformation of business processes
• Creation and management of a premium digital presence
• Brand awareness and market positioning

SOLUTION

How did you find ERP SWISS?

• Online Search
• Upwork

Why did you select ERP SWISS over others?

• High ratings
• Close to my geographic location
• Good value for cost

How many teammates from ERP SWISS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Erp Swiss for a comprehensive project to support the launch of Dessange in Yerevan. Their work included web development, design, and marketing to help us establish a strong digital presence and streamline our operations.

The first step was creating a modern, elegant, and user-friendly website that reflected the premium style of our brand. They also developed high-quality marketing materials, managed SEO and social media campaigns, and handled content management to keep our platforms engaging and professional.

In addition, Erp Swiss helped us digitize key business processes, including inventory management, sales tracking, accounting, and marketing analytics. Their tailored solutions made our operations smoother and more efficient, allowing us to focus on delivering top-notch services to our clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Enhanced digital presence: Although the website is still in development, Erp Swiss has delivered a functional prototype that reflects the premium and elegant identity of Dessange Armenia. The prototype integrates key features like inventory management, employee scheduling, service bookings, and product listings, creating a solid foundation for our future online platform. Additionally, Erp Swiss proposed innovative SEO strategies and creative social media campaign ideas that have the potential to captivate the market and set us apart from competitors.
2. Streamlined operations: The digitalization of inventory, sales, and accounting processes made daily operations more efficient, reducing manual work and errors. This allowed our team to focus more on delivering exceptional service.
3. Creative vision for market impact: Erp Swiss presented fresh, bold ideas for digital marketing and brand positioning that promise to elevate Dessange Armenia’s presence in the market. Their innovative strategies, such as unique content formats and tailored campaigns, are set to resonate with our target audience, building brand loyalty and driving customer engagement in the future.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They managed the project very well. They delivered each part of the work on time and kept everything moving smoothly. Whenever we had questions or needed changes, they responded quickly and were always ready to help. Their approach made it easy for us to work together and ensure the project stayed on track with our goals.

What was your primary form of communication with ERP SWISS?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about them was their ability to really understand our needs and create solutions that fit perfectly. They didn’t just provide standard services they took the time to learn about our business and made sure everything worked smoothly for us. Their expertise and attention to detail really stood out.

Are there any areas for improvement or something ERP SWISS could have done differently?

So far, everything has been great, and we haven’t noticed anything that needs improvement. We still have a lot of work ahead, so any areas to improve might show up later. For now, we’re really happy with how they’re handling everything.

BACKGROUND

Please describe your company and position.

I am the Manager of Beaute Concept

Describe what your company does in a single sentence.

Beauté Concept is a French aesthetic medicine center in Yerevan, Armenia, offering advanced facial, body, hair, and intimate treatments using cutting-edge technology and European-standard procedures.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ERP SWISS to accomplish?

• Create an intuitive scheduling system to streamline appointment bookings and improve the client experience.
• Implement an optimized inventory management system to ensure seamless tracking and availability of high-demand beauty and cosmetic products.
• Enhance patient management and treatment planning by centralizing client information and treatment histories for more personalized care.
• Simplify billing and invoicing processes to ensure efficient, transparent, and accurate financial transactions for both the clinic and clients.

SOLUTION

How did you find ERP SWISS?

Referral

Why did you select ERP SWISS over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from ERP SWISS were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our project focused on implementing a complete management system tailored to our clinic's needs, alongside creating a unified brand identity and visual materials. 
The key goals included:
ERP implementation: We set up an optimized inventory system to keep track of beauty and cosmetic products, ensuring we never run out of stock. We also built an easiest appointment scheduling system to improve the client experience and created a centralized platform for patient records and treatment planning, allowing us to deliver more personalized care. Additionally, we simplified our billing and invoicing, making financial transactions transparent and accurate.
Branding and identity: We refined our brand image to reflect our commitment to high standards in aesthetic medicine, updating elements like our logo, color palette, typography, and tone of voice to ensure everything feels consistent and professional.
Visual materials: We developed a complete set of visual materials, including brochures, signage, digital banners, and social media graphics. We also established a visual strategy for our website and social media, crafting an online presence that truly reflects our brand's premium feel.
This project has not only streamlined our daily operations but also strengthened our brand, allowing us to offer clients a cohesive and memorable experience both in person and online.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project brought valuable improvements: our inventory system now keeps popular products readily available, making operations smoother and boosting sales. Our scheduling system reduced booking errors and no-shows, enhancing the client experience, while streamlined billing sped up transactions and minimized errors. Centralized patient management has encouraged more clients to return due to the personalized care they receive and our refreshed branding and visuals increased visibility and engagement, helping attract new clients. Overall, these changes have made our operations more efficient, elevated the client experience, and strengthened our brand’s impact. We are very satisfied with the results and highly recommend Erp Swiss team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was highly organized and efficient, consistently delivering items on time. They were responsive to our needs, quickly adapting to any feedback and ensuring that each stage aligned with our expectations.

What was your primary form of communication with ERP SWISS?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

ERP SWISS' quality work and ability to tailor solutions specifically to our needs stood out. It made everything feel personalized and thoughtfully designed.

Are there any areas for improvement or something ERP SWISS could have done differently?

One area for improvement could be providing more frequent updates throughout the project. While they delivered on time, regular progress updates would have given us more visibility into each stage and allowed for quicker adjustments if needed.

BACKGROUND

Please describe your company and position.

I am the CEO of Aesthétique

Describe what your company does in a single sentence.

Cosmetic Medicine Supplier

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ERP SWISS to accomplish?

• Entering eCommerce Space
• Streamlining management
• Elevating Sales experience and tracking Inventory
• Providing seamless customer experience

SOLUTION

How did you find ERP SWISS?

Referral

Why did you select ERP SWISS over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from ERP SWISS were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Inventory management
• Accounting management
• Website management 
• Other customization regarding business software

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Establishing online presents
• SEO optimization and traffic growth 
• Custom modules within Odoo for seamless management progresses

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ERP Swiss made it from scratch – the e-commerce website and the streamlined management with Odoo. Now, we have an e-commerce website integrated with our sales and inventory. So, our employees don't have to create thousands of spreadsheets or carry a pile of documents. Most processes are automated. 

We get things done more easily and quickly. And, what's more important, our customers are satisfied with the website experience, with our quickness and accuracy. The team was very responsive and eager to help and uncover what would work for our business. Special thanks to Narek!

What was your primary form of communication with ERP SWISS?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

I was impressed with their communication and eagerness to offer the best business solutions. 

Are there any areas for improvement or something ERP SWISS could have done differently?

None. Everything is good.