Encore media

BACKGROUND

Please describe your company and position.

I am the Marketing manager of Frigo-Ve d.o.o.

Describe what your company does in a single sentence.

Sale and instalment of HVAC products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Encore media to accomplish?

• Increase webshop sales
• Increase brand awareness
• Generate leads

SOLUTION

How did you find Encore media?

Referral

Why did you select Encore media over others?

Referred to me

How many teammates from Encore media were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired encore media as a consultant to work with our in-house marketing team. The main goal was increase of sales on our newely created webshop. They provided education, technical assistance, gidelines and strategy for our marketing team, wich led to significant increase in sales and users on our webshop. We continue to cooporate and ask them for advice before every campaign. We must emphasize that they were always quick with their response, and very professional in all fields of work.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Significant increase of revenue

Significant increase of new users

Improvment on google generic position

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had scheduled meetings combined with call and e-mail support if needed. They were always present at the exact scheduled time of the meeting, and very responsive to our calls and e-mails.

What was your primary form of communication with Encore media?

Virtual Meeting

What did you find most impressive or unique about this company?

Aside from the results of the campaigns, we really enjoy working with Encore media because of their simple yet professional approach to all our needs. We created a great connection and relationship with them, and they earned our full trust.

Are there any areas for improvement or something Encore media could have done differently?

At this point of our cooperation, we can't find anything in Encore media's work which does not suit our needs.

BACKGROUND

Please describe your company and position.

I am the E-Commerce Manager of Solus d.o.o.

Describe what your company does in a single sentence.

Solus is a distributor of renewable energy systems such as EcoFlow. Also, we are a main distributor of Sigma lenses for the whole balkan area. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Encore media to accomplish?

• Increasing webshop sales
• Increasing brand awareness
• Increasing the category recognition in our country

SOLUTION

How did you find Encore media?

Referral

Why did you select Encore media over others?

• High ratings
• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from Encore media were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Our company was working with another agency which wasn't delivering results. After checking their work, we saw that the campaigns were not set up properly. So we decided to change the agency.

After a short amount of time, we started seeing the results. Our CPC was lower but we were getting quite better results.

More views, more clicks, better engagement and more conversions.

ROAS was much better than expected. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Higher CTR
• Higher conversion
• Lower CPC
• Higher engagement with customers (more calls, more emails and more comments on social media)
• Much better brand recognition

Describe their project management. Did they deliver items on time? How did they respond to your needs?

After the referral we had a meeting set up to discuss our problems.

He set up the plan for our campaigns which were up and runing a few days after the first meeting.

Communication is fast and I can reach them in many ways (WhatsApp, email, call or in person).

Everything was set up on time and the changes which I needed were made quickly after I sent them.

What was your primary form of communication with Encore media?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Communication and the "there is nothing we can't do" attitude. 

They had a solution for every problem which we threw at them, and also they are offering a lot of good advice for our other projects which are now in their early stages.

Also, they haven't just helped us with the projects for which we hired them to do, they also offered help with SEO or some technical details which helped our webshop grow.

Are there any areas for improvement or something Encore media could have done differently?

Not that I could think of right now.

So far, everything has been done in the promised timeframe and with great results.

This is why we will be working with them on two of our new projects which will be revealed in the coming days.

BACKGROUND

Please describe your company and position.

I am the CEO of Virtual Factory

Describe what your company does in a single sentence.

We're a digital agency with core competencies in the field of website design and development.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Encore media to accomplish?

• Increase sales
• Optimize ad spend
• Implement advanced tracking

SOLUTION

How did you find Encore media?

• Online Search
• Referral

Why did you select Encore media over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Encore media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Davor and his companied were onboarded as an extention of our team, in order to deal with increasing demand from our clients in the advertising segment of our business. It became clear that Encore media's knowledge and expertise was unlike anything we'd seen before. Some key deliverables included:

• GA4 reporting & interpretation
• Google Ads (search and display) campaigns
• Meta advertising

Campaigns (and accounts) he took over were delivering solid results, but he achieved unexpected levels of growth after completely restructuring them, and further built on that by continuously optimizing performance. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Optimized ad spend
• Increased revenue
• Increased visibility / reach
• Decreased conversion prices
• Increased ROAS 

In addition to the clearly measurable improvements, I'd like to emphasize that the clarity of communication; Encore's proactive and consultative approach, in combination with their exceptional level of meticulous analysis, truly brought value far beyond our initial expectations. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Communication was carried it with clarity and in a timely fashion.
• Highly responsive team, patient and detail-oriented.  
• Their vast experience enabled them to stay one step ahead and seamlessly deal with any obstacles which otherwise may have disrupted timelines. 

What was your primary form of communication with Encore media?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• In-depth knowledge
• A clear focus on performance impact
• The ability to communicate clearly and promptly throughout our collaboration

Are there any areas for improvement or something Encore media could have done differently?

None come to mind. 

BACKGROUND

Please describe your company and position.

I am the Business Development Manager of POWER BOX d.o.o.

Describe what your company does in a single sentence.

Bring cutting-edge solutions to a wide range of customers. Our focus is on providing high-quality and reliable (portable) battery storage systems for medical facilities, schools, farms, households, solar power systems and other off-grid applications, as well as portable battery systems for outdoor enthusiasts, wilderness survivalists, and those living in remote areas without access to the electrical grid.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Encore media to accomplish?

• Increasing brand awareness
• Increase in sales of products or services
• Increasing engagement on social media
• Education and informing the public
• Increasing website traffic

SOLUTION

How did you find Encore media?

Referral

Why did you select Encore media over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Encore media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

50% increase in conversions within 3 months: After hiring an agency to run our Google advertising and Facebook campaigns, we saw a significant increase in conversions for our product/service within just three months. 

• This helped us increase sales and ROI. Cost per click (CPC) reduction by 30% with the same budget: The agency was able to optimize our campaigns on Google and Facebook so that we achieved a 30% lower cost per click, thereby maximizing the profitability of our advertising. 
• 75% increase in social media followers: Through targeted Facebook campaigns, our social media presence increased significantly and our page followers increased by as much as 75%, resulting in greater engagement and interaction with our audience.
• Optimizing ads for mobile devices and increasing mobile conversions by 40%: The agency adapted our ads for mobile devices, which resulted in a significant increase in mobile conversions and improved user experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increase in click-through rate (CTR): After hiring the agency, we saw a 25% increase in click-through rate (CTR) on our ads in the first 3 months of the campaign. This indicates that the ads have become more attractive to the target audience. 
• Cost per conversion (CPA) reduction: The agency was able to reduce our cost per conversion (CPA) by 20% during the campaign, which meant we achieved more conversions with the same marketing budget. 
• Increase in social media followers and likes: Our social media presence improved significantly, with Facebook and Instagram followers growing by 30% over the six months of the campaign. 
• 15% increase in sales: Thanks to targeted Google and Facebook campaigns, we saw a 15% increase in sales of products/services in the first quarter after starting cooperation with the agency. 
• Increase in social media engagement and interaction: The number of comments, shares and likes on our social media posts increased by 40%, indicating greater engagement and interaction among our followers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was exemplary throughout the entire engagement. They consistently delivered items on time, often completing tasks ahead of schedule. Their responsiveness to our needs was outstanding. Not only did they meet all of our requirements and needs, but they also went above and beyond in several instances. 

In fact, they proactively offered additional services and optimizations that were not initially agreed upon, and they did so without charging extra fees. Their commitment to delivering exceptional results was evident in their dedication to the project. They were quick to address any concerns or requests we had, and their communication was clear and efficient. 

Their ability to manage the project timeline and exceed expectations demonstrated their professionalism and expertise in the field of marketing. Overall, we were extremely satisfied with their project management, and they played a significant role in the success of our marketing campaigns. Their proactive approach, adherence to timelines, and willingness to provide added value truly set them apart.

What was your primary form of communication with Encore media?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were most impressed and genuinely appreciative of the company's remarkable speed. Their ability to swiftly execute tasks and consistently meet deadlines was a standout quality that greatly contributed to the overall success of our project. In an ever-evolving business landscape, their agility and quick response times were a valuable asset. 

Moreover, their efficiency in managing our project was exceptional. They demonstrated a keen understanding of resource optimization, ensuring that our marketing campaigns ran smoothly while staying within budget. This efficiency not only saved us time and resources but also yielded strong, measurable results. The courteous and professional demeanor of their team members was consistently evident in all our interactions. 

Their friendly and respectful approach made collaboration enjoyable and productive. It was clear that they prioritized building positive working relationships. Accessibility was another distinguishing feature of this company. They were consistently accessible and responsive to our inquiries and concerns, fostering open and effective communication channels. 

This accessibility was instrumental in addressing any issues that arose promptly and effectively. The level of professionalism they maintained throughout our partnership was truly commendable. Their conduct, work ethic, and attention to detail demonstrated a commitment to delivering high-quality results. It instilled confidence in their ability to handle our marketing needs effectively and professionally. 

Finally, their extensive knowledge of marketing strategies and industry trends was a critical factor in the success of our campaigns. Their expertise guided us toward data-driven decisions and innovative approaches that yielded impressive outcomes. It was clear that their team possessed a deep understanding of the marketing landscape. In conclusion, this company's unique combination of speed, efficiency, courtesy, accessibility, professionalism, and expertise set them apart as an exceptional partner in our marketing endeavors. 

Their commitment to delivering outstanding results and their overall excellence in project management made our collaboration highly successful and rewarding.

Are there any areas for improvement or something Encore media could have done differently?

At this juncture, we firmly believe that Encore Media's performance has not only met but significantly exceeded the standards set by any other agencies we've previously engaged. Their unwavering commitment to excellence and their FIRST CLASS approach have left an indelible mark, making them the benchmark for outstanding service in our industry. 

We see no need for changes or improvements as their exceptional dedication continues to set them apart from the rest.

BACKGROUND

Please describe your company and position.

I am the Director of RELAX Nekretnine

Describe what your company does in a single sentence.

Relax nekretnine is a local real estate agency operating in the Kvarner area, Croatia. With lot of experience in the market, the company specializes in selling various types of real estate. They offer personalized services, ensuring a smooth and hassle-free experience for their clients. Relax nekretnine has an extensive portfolio of properties, including apartments, houses, villas, commercial properties, and land.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Encore media to accomplish?

• Managing Google Ads campaigns
• Setting up Google Ads
• Setting up Google Analytics

SOLUTION

How did you find Encore media?

Referral

Why did you select Encore media over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Good communication

What was the size of Encore media’s team?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work usually includes a comprehensive analysis of the target audience and competition, followed by the development of a customized marketing strategy. Strategy usually includes choosing the right channels, targeting, ad messages, creative and budget. Key service deliverables vary depending on the client's needs and goals.

For Google Ads, the company will set up and optimize the client's account, conduct keyword research, create ad copy, monitor and optimize campaigns, and provide regular performance reports.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We have seen a significant increase in website traffic and leads since partnering with Encore media using their Google Ads campaign optimization services. By optimizing our campaigns and implementing effective tracking, we are able to track our progress and measure success through improved click-through rates (CTR), increased conversion rates and ultimately, more sales. All in all, we are satisfied with the measurable results and progress achieved with the expertise and support of Encore media.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The company demonstrated excellent project management skills, ensuring that all services were delivered on time and within budget. They listened carefully to our needs and requirements as a client and offered tailored solutions that met our unique business objectives. Mr. Davor was always available to answer our questions and address any concerns we had, providing regular updates on the progress of our campaigns and analytics.

Overall, we appreciate the professionalism and expertise that Encore media brings to our partnership; we look forward to continuing to work with them in the future.

What was your primary form of communication with Encore media?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Impressive and unique quality is their commitment to listening to clients and developing customized solutions based on their business needs. They prioritize putting the client's needs first, ensuring that their services are effective and aligned with their clients' goals and objectives.

Are there any areas for improvement or something Encore media could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the E-commerce manager of XD Fashion Group

Describe what your company does in a single sentence.

Exclusive women's fashion brand established in the city of Čakovec by Ksenija Vrbanić in 1986, XD XENIA DESIGN has been at the forefront of Croatian as well as global fashion.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Encore media to accomplish?

• Increasing ROI: The primary goal is to generate a positive return on investment (ROI).
• Driving Conversions
• Developing and strengthening online presence

SOLUTION

How did you find Encore media?

Referral

Why did you select Encore media over others?

• High ratings
• Good value for cost
• Referred to me
• Company values aligned

What was the size of Encore media’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The agency developed with us a comprehensive campaign strategy, which includes:

• identifying the target audience
• selecting the appropriate ad platforms (Google Ads, Facebook, Instagram)
• Set up the campaigns in the ad platforms
• Creating ad groups
• selecting keywords
• Continuously monitoring and optimizing the campaigns to improve performance. This includes adjusting bids, refining ad targeting, and testing new ad copy and creative.
• Providing regular reports and analytics, highlighting key metrics such as impressions, clicks, conversions, and ROI. The agency is also providing insights and recommendations based on the data to help improve campaign performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Conversions
• Campaign Performance
• ROI

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Encore media developed with us a comprehensive campaign strategy, which includes identifying the target audience, selecting the appropriate ad platforms. They've set up the campaigns in the ad platforms on time, responded to all our needs, and exceeded expectations.

The agency is committed to delivering high-quality work and building strong relationships with us. They help us continuously monitoring and optimizing the campaigns to improve performance on all platforms. We are planning to work with them in the future, we will also continue communicating our expectations and providing feedback to help ensure continued success.

What was your primary form of communication with Encore media?

Virtual Meeting

What did you find most impressive or unique about this company?

Encore Media has a team of experts that have deep knowledge and experience in digital marketing. This includes Google Ads, Facebook, and Instagram advertising, as well as analytics. An innovative approach to marketing, creative ad strategies, and out-of-the-box thinking is their quality.

Understanding and meeting the needs of our specific visual identity and language which we have applied to advertising. This includes providing personalized service and offering customized solutions. They are also focused on driving results and delivering a positive ROI.

Are there any areas for improvement or something Encore media could have done differently?

At present, they are delivering top-notch work for us, and it's difficult to see how they could enhance their performance any further.

BACKGROUND

Please describe your company and position.

I am the Marketing manager of Kimi Commerce

Describe what your company does in a single sentence.

Wholesale and retail trade in ceramic tiles, sanitary ware and bathroom equipment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Encore media to accomplish?

• Creation of google ads search campaings
• Help with existing facebook campaigns
• Help with SEO
• Conecting our ads and analytics campaigns
• Creating goals in google analytics

SOLUTION

How did you find Encore media?

Referral

Why did you select Encore media over others?

High ratings, Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Encore media has helped us set up our facebook and google ad account. From there, with their guidance we created campaigns. For google, they provided research of keywords and terms relevant for our business and created campaigns and ad groups for specific type of products that we offer, which resulted with successful campaigns with CTR of 15% and higher for every ad group. Also, they showed us how to create successful facebook campaigns for our needs. They also worked with us on our website personalized CMS and helped us with SEO, specifically they helped us create meta titles and descriptions for all product groups, and product themselves.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• CTR
• CR
• Query increase

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had meetings scheduled and they always respected the time. Also, they answered all the calls in between scheduled meeting and provided help and guidance. They delivered all the information and finished all the tasks within the promised time. They showed high level of organisation and customer service.

What was your primary form of communication with Encore media?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

The way that Encore media so quickly adapted to marketing of our product type was highly impressive. They managed to create successful campaign strategy in a short period of time, and showed us the crucial points on which we should focus more. Also, their approach was very professional, and they were at our disposal at any given moment.

Are there any areas for improvement or something Encore media could have done differently?

Our company has not detected any improvable areas in Encore media work. They did everything we required them to do within specified time.

BACKGROUND

Please describe your company and position.

I am the Store Manager of MEO d.o.o.

Describe what your company does in a single sentence.

Meo is a company from Rijeka which designs and furnishes interiors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Encore media to accomplish?

• To deliver us more clients.
• To inform clients out of city Rijeka about our offer.

SOLUTION

How did you find Encore media?

Online Search

Why did you select Encore media over others?

Referred to me

How many teammates from Encore media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Encore's knowledge and expertise delivered us all the expectations we were hoping for.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Bigger interest for our company.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their approach is highly professional and responds to all our needs in a short period of time.

What was your primary form of communication with Encore media?

In-Person Meeting

What did you find most impressive or unique about this company?

Professional, fast, kind, and highly responsive to our needs.

Are there any areas for improvement or something Encore media could have done differently?

I don't think so.

BACKGROUND

Please describe your company and position.

I am the DIREKTOR of NOVI OBLIK D.O.O.

Describe what your company does in a single sentence.

Sale of furniture

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Encore media to accomplish?

• improving results on digital platforms
• the right strategy to the desired audience
• promotion on digital and social networks
• promotion of the company's image, recognition

SOLUTION

How did you find Encore media?

Referral

Why did you select Encore media over others?

• Great culture fit
• Company values aligned

How many teammates from Encore media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Complete management of marketing campaigns on Google search, digital display, FB, Instagram, digital platforms

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Monitoring of results compared to previous periods

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Professional approach fully adapted to the needs of the company, high level of knowledge and skills, punctuality, compliance with deadlines, proposals for improvement and innovation.

What was your primary form of communication with Encore media?

In-Person Meeting

What did you find most impressive or unique about this company?

 Professional and individual approach to each individual project

Are there any areas for improvement or something Encore media could have done differently?

They've gained our trust, and we believe we're doing the best we can together in the given periods.