Emergent Cognition

BACKGROUND

Please describe your company and position.

I am the Executive of Awer Reviews

Describe what your company does in a single sentence.

We are a company specializing in measuring and enhancing customer experience through advanced digital marketing and process optimization solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Emergent Cognition to accomplish?

• We engaged Emergent Cognition to serve as our tech partner with specific objectives in mind. Their role encompassed a wide range of responsibilities, aligning with our vision and operational needs. They took charge of product support, spearheaded the development of new functionalities, and were instrumental in enhancing our core product offerings. Furthermore, their expertise shone brightly as they implemented artificial intelligence solutions tailored to our requirements. They also seamlessly managed our migration to Google Cloud, ensuring a smooth transition with minimal disruptions. By collaborating with Emergent Cognition, we aimed to bolster our technical capabilities and offer our clients a more sophisticated, seamless experience.

SOLUTION

How did you find Emergent Cognition?

Referral

Why did you select Emergent Cognition over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Emergent Cognition were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Tech Partnership: Emergent Cognition was appointed as our dedicated tech partner, responsible for understanding our operational needs, aligning with our vision, and ensuring seamless integration of technical solutions into our business model. 
2. Product Support: One of the fundamental aspects of their role was to provide ongoing product support. This involved troubleshooting issues, offering regular updates, and ensuring the product remains responsive and efficient in real-time conditions. 
3. Development of New Functionalities: Emergent Cognition was tasked with expanding our product capabilities. This entailed researching, designing, and integrating new features that would enhance user experience and meet the evolving demands of our client base. 
4. Product Enhancement: Beyond just adding new functionalities, they played a pivotal role in refining and enhancing our existing products to ensure they remain competitive and relevant in the market.
5. Implementation of Artificial Intelligence: Recognizing the potential of AI in enhancing customer experience and process optimization, Emergent Cognition implemented tailored artificial intelligence solutions into our platform. This not only automated several processes but also brought in data-driven insights that were previously untapped. 
6. Migration to Google Cloud: To ensure scalability, robustness, and a secure environment for our data and applications, Emergent Cognition managed our transition to Google Cloud. They oversaw the entire migration process, from initial planning and data transfer to setting up the new infrastructure and ensuring its optimal performance. 

Summary of Key Deliverables: Continuous product support and maintenance. Development and integration of new product functionalities. Refinement and enhancement of existing products. Tailored AI solutions designed to optimize processes and enhance user experience. Successful migration of our infrastructure to Google Cloud.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Enhanced Product Performance: Post the continuous support and regular updates from Emergent Cognition, we recorded a noticeable increase in our product's uptime, with a significant reduction in bugs and system glitches. 
• Increased Feature Utilization: With the addition of new functionalities and the refinement of existing features, user engagement metrics demonstrated a marked increase. Clients were spending more time on our platform and making fuller use of the available features. 
• AI-Driven Insights: Post the integration of tailored artificial intelligence solutions, we observed a 25% increase in data-driven decision-making processes among our clientele. This was indicative of the actionable insights the AI provided. 
• Streamlined Operations on Google Cloud: Post-migration to Google Cloud, there was a noticeable enhancement in system performance. Load times decreased by 15% , and data retrieval processes were expedited, leading to quicker decision-making. 
• Client Feedback: Post the project's completion, our client satisfaction scores improved by 20%. This was a direct indication of the success and efficiency of the changes implemented by Emergent Cognition. 
• Cost Efficiency: Due to the optimized processes, automation through AI, and streamlined cloud operations, there was a reduction in operational costs by approximately 10%. 

These measurable outcomes, coupled with the positive feedback from our clients, clearly demonstrated the progress and success brought about by our collaboration with Emergent Cognition.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Emergent Cognition impeccably took charge as our tech partner, ensuring the robustness and responsiveness of our products. Their expertise in software development was evident as they not only provided continuous product support but also adeptly developed new features that significantly enhanced our platform's capabilities.

What was your primary form of communication with Emergent Cognition?

Virtual Meeting

What did you find most impressive or unique about this company?

One of the highlights of our collaboration was their proficiency in implementing artificial intelligence solutions tailored to our needs. Their insights and recommendations in this area were invaluable and have since become integral to our offerings. Furthermore, migrating to Google Cloud was a strategic move for us, and Emergent Cognition made this transition seamless, ensuring minimal downtime and maximum performance optimization. 

Their holistic approach to everything software-related allowed us to focus on our core competencies, knowing that the technical aspects of our business are in capable hands. Their commitment to excellence, proactive communication, and unwavering support have truly made them an indispensable part of our growth journey.

Are there any areas for improvement or something Emergent Cognition could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Co-founder of a construction company

Describe what your company does in a single sentence.

Construction Technology

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Emergent Cognition to accomplish?

Build a software POC

SOLUTION

How did you find Emergent Cognition?

Referral

Why did you select Emergent Cognition over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Emergent Cognition were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Scope: Build a POC that incorporates required technical specifications 
• Key Deliverables: Pre-development workshop, demo, 1st iteration of software, testing, bug diagnostic, final software iteration

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working software solution that met our requirements, kept within schedule and within budget.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were referred to Emergent Cognition at just the right time. Building a POC was our highest and most urgent priority, and with a limited budget, finding a reputable and competent devshop was not simple. Emergent showed a lot of initiative putting together a demo for us upfront and we were sold. 

They stuck to the budget, went out of their way to accommodate us and our software product, and were willing to help in any way. Communication was excellent, the team was excellent, and the product they delivered was what we envisioned, if not more. We're gearing up for building out our next product iterations and are excited to be turning back to Emergent for this endeavor.

What was your primary form of communication with Emergent Cognition?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Problem solving, communication, wealth of skills and knowledge.

Are there any areas for improvement or something Emergent Cognition could have done differently?

There was nothing they needed to improve on.