Ecom Eternals

BACKGROUND

Introduce your business and what you do there.

I’m the operations lead of Apex Digital Studio, an e-commerce brand that sells consumer products online. We partner with external agencies to build, manage, and scale our store operations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ecom Eternals?

We needed a reliable team to take care of the heavy lifting of launching and scaling a profitable Amazon store for us. We wanted to build a solid, automated stream of revenue without getting bogged down in the daily tech grind.

SOLUTION

What was the scope of their involvement?

Ecom Eternals has set up and managed our full Amazon store. Their work includes finding products and suppliers, building product listings with A+ content, running Amazon PPC ad campaigns, and tracking inventory and account health. The team also handles order fulfillment on their end, while our team manages the customer service side.

What is the team composition?

We’ve worked with 2–5 teammates from Ecom Eternals.

How did you come to work with Ecom Eternals?

We found Ecom Eternals through an online search. We chose them over other options because they had high ratings, and their company values aligned with ours.

How much have you invested with them?

So far, we’ve spent $10,000–$50,000 with them.

What is the status of this engagement?

We started working together in February 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen consistent daily orders within the first few months of launching, and our Amazon PPC campaigns have maintained a strong ROAS. Ecom Eternals has saved us hundreds of hours of manual setup, and our storefront runs smoothly on autopilot while generating steady, profitable revenue. Our daily order volume has grown by over 40% within the first 90 days, and our Amazon PPC ad spend has delivered a consistent 3.5x ROAS. Overall, our monthly store revenue has increased by roughly 25% quarter-over-quarter.We also keep a close eye on our conversion rates, listing traffic, and overall inventory turnover. We track account health metrics like order defect rates and late shipment rates to ensure everything stays in good standing with Amazon.

How did Ecom Eternals perform from a project management standpoint?

Ecom Eternals’ project management is super smooth and organized. They keep us updated regularly with clear performance reports, so we always know where things stand. All the deliverables and milestones are hit on time, and their team is always quick to jump on any questions we have. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

What stands out most about Ecom Eternals is their hands-on approach and complete transparency. Instead of giving us generic promises, they back every strategy with real market data and take total ownership of the setup. They treat our store like their own, which makes scaling the business feel completely stress-free.

Are there any areas they could improve?

Honestly, there’s not much they can improve on. Everything has run really smoothly from the start. If I had to pick one small thing, having a live dashboard for real-time sales tracking early on would have been nice. However, their team is always quick to send manual performance updates whenever we ask.