Duck Agency

BACKGROUND

Please describe your company and position.

I am the Founder of KASHTAN GmbH

Describe what your company does in a single sentence.

We are an artisan bakery based in Vienna, producing and selling baked goods to retail and wholesale customers. We operate physical locations and manage customer relationships and orders across multiple channels

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Duck Agency to accomplish?

• Build a professional website to represent the bakery online
• Implement a CRM to manage customer relationships and orders
• Streamline how we track and follow up with wholesale and retail clients

SOLUTION

How did you find Duck Agency?

Referral

Why did you select Duck Agency over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Duck Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Duck Agency built a website and a CRM system for Kashtan. The website presents our bakery and products professionally online. The CRM was set up to manage our customer base, track orders, and support follow-ups with wholesale and retail clients. Both were delivered as a complete, ready-to-use solution tailored to how our business actually operates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We now have a professional online presence and a working system for managing our customer relationships. Order tracking and client follow-ups that were previously handled manually are now organised in one place. The website and CRM together give us a much cleaner foundation to grow from.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Duck Agency delivered the project within the agreed timeframe. Communication was clear and they kept us informed at each stage. They understood what a small business like ours needed and didn't over-complicate the process. The handover was smooth and we were able to start using everything straight away.

What was your primary form of communication with Duck Agency?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was how well they adapted to a non-tech business. They didn't assume we knew the terminology or had complex requirements — they listened, asked the right questions, and built something that actually fits the way a bakery works. Ruslan and the team were approachable and easy to work with throughout.

Are there any areas for improvement or something Duck Agency could have done differently?

Nothing significant. For a small project, everything went smoothly and we were happy with what was delivered.