DTN E-commerce Solutions Packages
Hanoi, Vietnam
View Full ProfileMAGENTO SUPPORT PACKAGES
We offer tailored e-commerce solutions from strategy to optimization, with Competitive pricing & high customizability. Beyond projects, we build lasting partnerships. Below are our support packages, please contact us for more details and personalized counseling session to get started.
| Features |
Small $699 /mo |
Medium $999 /mo |
Large $1,999 /mo |
|---|---|---|---|
|
Included Support hours |
16 hours |
24 hours |
52 hours |
|
Daily Backup |
|||
|
Hosting server security update, monitoring and maintenance |
|||
|
Optimize MySQL, caching server, web server |
|||
|
Magento Security update |
|||
|
Proactive Magento site availability monitoring |
|||
|
Proactive Server monitoring |
|||
|
Monthly site performance and insights report |
|||
|
Helpdesk, email and live chat support |
|||
|
Response time for show stopper Issues |
4 hour |
2 hour |
1 hour |
|
Available from 9:00 - 22:00 GMT+7 |
– |
||
|
Multiple servers setup support |
– |
– |
|
|
Magento Enterprise support |
– |
– |
|
|
Phone & Skype support |
– |
– |
|
|
Cost per extra hour ($) |
36 |
32 |
24 |
|
Small $699 /mo |
|
|---|---|
|
Included Support hours |
16 hours |
|
Daily Backup |
|
|
Hosting server security update, monitoring and maintenance |
|
|
Optimize MySQL, caching server, web server |
|
|
Magento Security update |
|
|
Proactive Magento site availability monitoring |
|
|
Proactive Server monitoring |
|
|
Monthly site performance and insights report |
|
|
Helpdesk, email and live chat support |
|
|
Response time for show stopper Issues |
4 hour |
|
Available from 9:00 - 22:00 GMT+7 |
– |
|
Multiple servers setup support |
– |
|
Magento Enterprise support |
– |
|
Phone & Skype support |
– |
|
Cost per extra hour ($) |
36 |
|
Medium $999 /mo |
|
|---|---|
|
Included Support hours |
24 hours |
|
Daily Backup |
|
|
Hosting server security update, monitoring and maintenance |
|
|
Optimize MySQL, caching server, web server |
|
|
Magento Security update |
|
|
Proactive Magento site availability monitoring |
|
|
Proactive Server monitoring |
|
|
Monthly site performance and insights report |
|
|
Helpdesk, email and live chat support |
|
|
Response time for show stopper Issues |
2 hour |
|
Available from 9:00 - 22:00 GMT+7 |
|
|
Multiple servers setup support |
– |
|
Magento Enterprise support |
– |
|
Phone & Skype support |
– |
|
Cost per extra hour ($) |
32 |
|
Large $1,999 /mo |
|
|---|---|
|
Included Support hours |
52 hours |
|
Daily Backup |
|
|
Hosting server security update, monitoring and maintenance |
|
|
Optimize MySQL, caching server, web server |
|
|
Magento Security update |
|
|
Proactive Magento site availability monitoring |
|
|
Proactive Server monitoring |
|
|
Monthly site performance and insights report |
|
|
Helpdesk, email and live chat support |
|
|
Response time for show stopper Issues |
1 hour |
|
Available from 9:00 - 22:00 GMT+7 |
|
|
Multiple servers setup support |
|
|
Magento Enterprise support |
|
|
Phone & Skype support |
|
|
Cost per extra hour ($) |
24 |