Domaine

BACKGROUND

Please describe your company and position.

I am the Senior E-commerce Manager of a book company

Describe what your company does in a single sentence.

We sell luxury coffee table books. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Domaine to accomplish?

• Redesign our website
• Monthly Retainer

SOLUTION

How did you find Domaine?

Referral

Why did you select Domaine over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Domaine were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We began working with Domaine on what started as a site redesign and quickly evolved into a lasting partnership. Over the course of our time together, they’ve come to feel like a true extension of our internal team, helping us launch countless new features while navigating all the intricacies of our business, from multiple warehouses to complex integrations.

What we appreciate most is the confidence we have in the people behind the work. Domaine has paired us with an incredible team, an account manager, project manager, tech lead, and engineering and delivery director, who truly understand our business and care about getting things right. Every launch feels carefully considered from all angles.

It’s easy to feel like just another account when working with agencies, but the open line of communication we have with Domaine is what makes the partnership so special. When challenges arise, they listen, collaborate, and do what it takes to make things right.

Beyond that, they’ve gone above and beyond, sharing insights, connecting us with trusted partners, and inviting us into their broader network within the e-commerce space.

What makes Domaine so special is their balance of boutique-level service and big-agency expertise. They’re constantly expanding their capabilities to take on more ownership within the digital commerce space, so whenever a question or challenge arises, there’s always a dedicated expert at Domaine ready to help.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A high performing site after a redesign.

Successful launch of our library collection sales. 

Maintaining a sophisticated, conversion driven site.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Incredible project manegement, they deliver on time and with strong communication throughout the entire project. 

What was your primary form of communication with Domaine?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We feel confident in what they recommend as they've proven themselves to be experts. They function like a boutique agency at a big agency level. 

Are there any areas for improvement or something Domaine could have done differently?

N/A.

BACKGROUND

Please describe your company and position.

I am a director at Tuckernuck

Describe what your company does in a single sentence.

We sell apparel and we are your one-stop shop for a fun, full life. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Domaine to accomplish?

• Shopify replatform
• ongoing engineering support

SOLUTION

How did you find Domaine?

Referral

Why did you select Domaine over others?

• High ratings
• Great culture fit

How many teammates from Domaine were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Shopify migration and ongoing engineering support are the key parts of the engagement.  In addition, they help with strategy.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved revenue and conversion rate.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Domaine is a premier partner to Shopify for a reason.  They are professional and timely. They are true partners.

What was your primary form of communication with Domaine?

Email or Messaging App

What did you find most impressive or unique about this company?

They are very willing to take feedback.  When we want to change the nature of our relationship, or course correct a project, they actually take the feedback.  They make improvements very quickly and are humble.   

Are there any areas for improvement or something Domaine could have done differently?

N/A