Dodo Packaging

BACKGROUND

Please describe your company and position.

I am the Owner of a corporate gifts company.

Describe what your company does in a single sentence.

We design, assemble and ship high end corporate gifts.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dodo Packaging to accomplish?

• Produce 1,200 custom mailer boxes
• Produce 1,200 custom inserts for the boxes to securely hold products during transit

SOLUTION

How did you find Dodo Packaging?

Online Search

Why did you select Dodo Packaging over others?

Pricing fit our budget

How many teammates from Dodo Packaging were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project include 1,200 custom sized and printed mailer boxes and 1,200 inserts meant to hold three products securely in place.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The mailer boxes were good quality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

 In the beginning, communication was responsive and helpful, although there unnecessary urgency applied to close the order. Once payment was made, everything changed. Throughout production, we repeatedly requested status updates on the order. Multiple times, we were told that the order had shipped and was on its way. However, when we pressed for actual tracking information and more specific details, it became clear that those statements were not accurate and that the order had not even been fully produced yet. What followed was weeks of increasingly implausible explanations and excuses rather than straightforward answers. In one instance, after we requested a concrete update, we were told: "Due to a thorough cleaning at the production facility over the Weekend, the dust unfortunately caused Mr. Joshua to develop a bad throat infection and fever, so he’s unavailable today. Even then, he made sure to pass the update along to me so we could keep you informed." On multiple occasions, the person who supposedly had the information we needed was suddenly unavailable whenever we requested specifics. Rather than receiving clear answers, we spent weeks trying to determine the actual status of our order. The project ultimately arrived over one month late.

What was your primary form of communication with Dodo Packaging?

Email or Messaging App

What did you find most impressive or unique about this company?

There was nothing impressive or unique about this experience or the products themselves.

Are there any areas for improvement or something Dodo Packaging could have done differently?

While the mailer boxes were good, the inserts were virtually unusable. The inserts were made from extremely flimsy paperboard that began failing as soon as products were inserted. Even more concerning, one compartment that DoDo had specifically assured us would securely hold a product in place was delivered as what can only be described as a paperboard hammock with open sides. Despite being explicitly told in writing that this piece would be a structure that would hold the product securely in place, it could not perform that basic function. We documented the issues in detail and sent a thorough written explanation. When DoDo requested a video, we provided one that clearly demonstrated the failures and made the problems unmistakable. After that, communication effectively stopped. Despite multiple follow-ups, we never received a meaningful response, resolution, refund proposal, or even an acknowledgment of the issues.