DocShipper

BACKGROUND

Please describe your company and position.

I am a customer

Describe what your company does in a single sentence.

Personal move of a 20 ft Milvan overseas.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DocShipper to accomplish?

• Pickup my Milvan
• Guide me thru the process of shipping
• Delivery to another country

SOLUTION

How did you find DocShipper?

Online Search

Why did you select DocShipper over others?

• Great culture fit
• Good value for cost

How many teammates from DocShipper were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

My Milvan was picked up and taken to the east coast. From there shipped on a container ship to Laem Chabang. Once onloaded thru customs and is being delivered by truck.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Initial pick up. Loaded on ship. Tracked ship to offload. Delivery.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Marc O. Was available at all times and nearly instant feedback. Made a stressful event much easier and he definitely knows his job.

What was your primary form of communication with DocShipper?

Email or Messaging App

What did you find most impressive or unique about this company?

They have contacts at all phases of the shipment.

Are there any areas for improvement or something DocShipper could have done differently?

I feel they covered everything.