DigiMark Developers

BACKGROUND

Please describe your company and position.

I am the CEO of an AI solutions company

Describe what your company does in a single sentence.

Ours is a digital and AI solutions company that helps startups and growing businesses design, build, and scale custom software products including AI systems, automation tools, mobile apps, and SaaS platforms to drive real business impact.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DigiMark Developers to accomplish?

• Build AI agents capable of handling inbound and outbound business calls automatically
• Support multiple businesses on a single platform with real-time call management
• Ensure 24/7 availability with consistent and reliable call handling
• Deliver a scalable system that reduces operational costs and manual workload

SOLUTION

How did you find DigiMark Developers?

Online Search

Why did you select DigiMark Developers over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from DigiMark Developers were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

 Our goal was to build a system that could automatically manage customer calls both inbound and outbound for different businesses at the same time. We needed it to be scalable, reliable, and simple for businesses to adopt without requiring extensive technical knowledge.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• AI agents now handle customer calls 24/7 with consistent response quality
• Businesses reduced support staffing costs while maintaining service coverage
• Faster call handling times compared to manual call center workflows
• Improved customer satisfaction due to instant response and availability

From the start, Digimark Developers showed a strong understanding of what we wanted to achieve. They didn’t just follow requirements they worked with us to refine the logic, improve the workflows, and make sure the system could scale. Communication was straightforward and timely, which gave us confidence at every stage of the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was strong throughout the engagement. Milestones were clearly defined, updates were shared regularly, and deliverables were completed on schedule. When requirements changed or refinements were needed, the team responded quickly and adjusted without disrupting timelines.

What was your primary form of communication with DigiMark Developers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The way Digimark Developers combined technical expertise with practical application. They built a solution that is not only advanced but also easy to manage and use in real business operations.

Are there any areas for improvement or something DigiMark Developers could have done differently?

Nothing significant. The team was professional, responsive, and delivered exactly what we expected.

BACKGROUND

Please describe your company and position.

I am an Executive of Proof & Trust

Describe what your company does in a single sentence.

The SaaS performs automated vendor risk assessment. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DigiMark Developers to accomplish?

To develop whole patform for vendor risk assessment

SOLUTION

How did you find DigiMark Developers?

Fiverr

Why did you select DigiMark Developers over others?

• High ratings
• Pricing fit our budget

How many teammates from DigiMark Developers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Development Phases

• Milestone 1 
  • Getting designs ready
  • Planning and allocating resources for the development
• Milestone 2
  • Design UI/UX for functionalities
  • Development of frontend pages
• Milestone 3 
  • Payment Gateway integration
  • Admin Section development
  • Listing all active and demo users with necessary details.
  • Exporting user data in XLS and CSV formats.
• Milestone 4 
  • Customer section
  • Enable customers to change their password after the first login.
  • Build out the report generation feature, including company name, date of review, reviewer
  • details, risk level, and score.
  • Complete customer reports for all assessed vendors dashboard.
  • Printing vendor reports
• Milestone 5 
  • Changes in vendor Risk Report 
  • Sending questionnaire to vendor

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Testing the application from my end and minimizing the number of bugs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was organized around milestones. Some milestones were delayed due to scope changes and development bugs.

What was your primary form of communication with DigiMark Developers?

Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive thing about them was their willingness to go the extra mile and truly fulfil customer requests to the end.

Are there any areas for improvement or something DigiMark Developers could have done differently?

The testing in the development phase could be improved. There were many things that I tested, and I was a more thorough tester than the DigiMark developer.

BACKGROUND

Please describe your company and your position there.

I am the sole company director of The Vocal Coach and the creator of The Vocal Coach app.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DigiMark Developers, and what were your goals?

I hired DigiMark to create my vocal coaching app, I wanted something simple and easy to use that looked aesthetically pleasing and would encourage singers to dos daily practice while also having a handy took to warm up their voices to every day.

SOLUTION

How did you select this vendor and what were the deciding factors?

Mainly financial reasons. I was put off by other vendors quotes when first enquiring and DigiMark made it possible for my app to be taken from an idea to the real thing.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I designed the app and sent the wireframe over and they designed it. There was some back and forth and eventually we settled on a prototype were were happy with. There was a lot of testing and eventually once we were happy it went live. We have use swift for iOS and Java for android. For Backend, we have use Nodejs and AWS Services.

How many resources from the vendor's team worked with you, and what were their positions?

There are 5 people working on this product in which 2 mobile application developers, one backend developer, one project manager and one Devops

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The app had had over 20000 downloads in 2 years and is the number one selling vocal warm up app on the apple play store.

Describe their project management style, including communication tools and timeliness.

We communicate through whats app and all works very well.

What did you find most impressive or unique about this company?

They always fix any problem and are very reasonable.

Are there any areas for improvement or something they could have done differently?

Nothing they are wonderful!

BACKGROUND

Please describe your company and your position there.

Founder of Petluvs.Com a digital solution for the pet industry, we connect pet owners with pet service providers where users can review each other and contact each other. Moreover pet owners can create play dates for the pets

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DigiMark Developers, and what were your goals?

For enhancing API, last minute I refractions, updating API front end and back end,

SOLUTION

How did you select this vendor and what were the deciding factors?

Found a few vendors on Fiver or Upwork, sorry can't remember. But after discussing my technology stack and problems I could I sweat and the team was well experienced and competent in understanding and delivering my technical roadblocks

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Petluvs is an app that plays a vital role in over come anxiety, depression, and stress by using the app and looking into the cuddly pictures of the pets. Researchers have also shown the reports that looking the pictures really helps the diseases like depression etc. PetLuvs also promotes clean parks and recreational facilities for pets and their owners alike. Clean water, air, and soil are essential to the well-being of our pets. PetLuvs founders have implemented recycling programs in North Texas along with mass education for neighbors. PetLuvs believe in working with local community leaders in impacting laws that deter animal abuse.

How many resources from the vendor's team worked with you, and what were their positions?

3

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

My app is now I. The App Store and getting good reviews on usability and lack of bugs.

Describe their project management style, including communication tools and timeliness.

I use trello for tickets and defects. I use what's app and emails for messaging. However I personally use slack with other members

What did you find most impressive or unique about this company?

Very good full stack developers and good execution timeline good communication and helpful and professional. I appreciate DigiMark Developers' contributions to the project.

Are there any areas for improvement or something they could have done differently?

I wish they would switch from WhatsApp to slack,

BACKGROUND

Please describe your company and your position there.

I am the Director of Growth for Sutygon, a growing company in Vietnam with over 300 employees. Sutygon is a IT service provider and renting service in the entertainment industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DigiMark Developers, and what were your goals?

We needed to develop a central point of sale system with advanced features and apis integration such as socket.io, react/redux but we did not have the manpower to do so. We need the system to be fast, and can cater to over 20000 - 50000 users/ clients monthly.

SOLUTION

How did you select DigiMark Developers and what were the deciding factors?

This vendor was very informative, knowledgable, and their attention to details is on the spot. They provided me with a free consultant to develop a plan that worked for both parties. We decided to live forward with this vendor because of their expertise, and after 2 years I could confidently say I am very satisfied with the deliveries. They are always on time, and communicating very well.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project is an ecommerce platform developed primarily around NodeJS, ReactJS, Redux, MySQL, and Redis. We are looking for a team who would be available to work 20-40 hours per week (or a set number of 32). We would like to build a long-term business relationship together rather than a one time deal.

There are many opportunities for the latest developer, as we are still a very small team. In the future, we would like to move the developer up to a lead/sr developer or possible even a project manager.

Our software is built with scalability in mind and code tests must be written in-accordance to our framework. Duties and responsibilities: * Participating in agile development * Code should follow basic principles of functional programming * Using Gitlab (project management and git itself) effectively * Assisting with the recruitment of additional technical staff Required knowledge: * RESTful services * HTML5 * CSS5/SASS * NodeJS * ReactJS * MySQL * Docker

How many people from the DigiMark Developers team worked with you, and what were their positions?

3 but I’m only in communication with the lead.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

- Increased traffic by 32% by the third quarter after deployment - Save 12% on expected operational cost to run the application - 100% projects delivered on time/ ahead of schedule

Describe their project management style, including communication tools and timeliness.

Communication is a strong component of this merchant. Slack, whatsapp, email, github, and Team are the tools used to communicate throughout the projects. They keep everyone involved on the same page with regular meetings, and tasks are always delivered on time. We also have a trello to visually management the process of the project.

What did you find most impressive or unique about this company?

Very knowledgable about MERN stack and coding algorithms. Products are high quality and bugs-less. They have high attention to details, care about accessibility and coding practices, and are responsive. The team always knows what is best for the project. Our projects turned out top notch, industry-standards and I couldn't ask for a better developer.

Are there any areas for improvement or something they could have done differently?

If only they could also provide a bluebook of the features that were developed so that the company can use them as reference for future projects.

BACKGROUND

Please describe your company and position.

I am the CEO of Mod Squad

Describe what your company does in a single sentence.

We offer full-service customer support and promotional calling solutions for online retailers across North America.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DigiMark Developers to accomplish?

• We were struggling to keep up with the growing volume of repetitive calls, promotional offers, FAQs, order status updates, and basic product information. Human agents were overwhelmed, and customer experience was suffering. We needed an AI-driven solution to offload these low-complexity, high-volume tasks

SOLUTION

How did you find DigiMark Developers?

LinkedIn

Why did you select DigiMark Developers over others?

• High ratings
• Good value for cost

How many teammates from DigiMark Developers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Built an AI-powered calling system using advanced speech recognition, text-to-speech, and large language models
Designed call flows for promotions, product education, FAQs, and basic order support
Integrated the AI agents with our eCommerce CRM and ticketing systems
Created a live dashboard to track calls, agent accuracy, and campaign ROI

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Over 80% of routine call volume is now handled by AI
Average call handling time dropped by 40%, boosting efficiency
Our first campaign using AI agents achieved a 60% increase in promo call conversions
We cut labor costs by 65% while maintaining even improving customer satisfaction
Call center agents now focus on complex or high-value calls only

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team worked in agile sprints and delivered every milestone on or ahead of schedule. Communication was excellent we had weekly check-ins, real-time feedback loops, and fast iterations. Even mid-project pivots were handled without delays.

What was your primary form of communication with DigiMark Developers?

Email or Messaging App

What did you find most impressive or unique about this company?

Their understanding of how AI can function in a live call center environment. They didn’t just build a chatbot, they delivered a voice AI system that could hold real conversations, navigate complex customer scenarios, and even upsell when appropriate. It’s rare to find technical and business alignment like this.

Are there any areas for improvement or something DigiMark Developers could have done differently?

Honestly, nothing stands out. They delivered exactly what we needed and even supported optimization after go-live without extra cost.

BACKGROUND

Please describe your company and position.

I am the Last Mile Logistics Specialist of Road Runner Courier LLC

Describe what your company does in a single sentence.

I am the Head of Customer Experience at a regional logistics firm focused on delivering seamless last-mile transportation services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DigiMark Developers to accomplish?

a custom AI chatbot for customer support, handling tracking, FAQs, and issue escalation using NLP and RAG, reducing support load.

SOLUTION

How did you find DigiMark Developers?

Online Search

Why did you select DigiMark Developers over others?

• High ratings
• Pricing fit our budget

How many teammates from DigiMark Developers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Digimark Developers worked with us to:

• Define user flows and chatbot intent design
• Build and train a custom AI chatbot powered by NLP and RAG-based response generation.
• Integrate the chatbot into our website and internal CRM
• Provide a full handover with training and documentation
• Offer ongoing technical support for minor adjustments post-launch

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The chatbot achieved 85–90% accuracy in answering customer queries within the first few weeks of launch
We reduced live chat support ticket volume by nearly 50%
Customer satisfaction scores increased by over 20% on chat-based interactions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent. They shared regular updates, conducted weekly check-ins, and were quick to adapt when priorities shifted. Everything was delivered on time and within scope. They also ensured we had thorough documentation and training before the final handover.

What was your primary form of communication with DigiMark Developers?

Email or Messaging App

What did you find most impressive or unique about this company?

Their deep understanding of AI technologies and their ability to tailor solutions to our specific needs. We also appreciated their flexibility and professionalism. They truly felt like an extension of our internal team.

Are there any areas for improvement or something DigiMark Developers could have done differently?

Honestly, no. They exceeded our expectations in execution and support throughout the engagement.

BACKGROUND

Please describe your company and position.

I am the COO of SalSon Logistics

Describe what your company does in a single sentence.

We offer a turnkey solution for every aspect of product distribution, from the port to the store shelf. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DigiMark Developers to accomplish?

• Our main goal was to reduce the volume of routine inquiries our team had to handle manually, things like tracking shipments, answering common questions, and escalating issues when needed.

SOLUTION

How did you find DigiMark Developers?

Online Search

Why did you select DigiMark Developers over others?

• High ratings
• Good value for cost

How many teammates from DigiMark Developers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

DigiMark Developers worked closely with our team to design and implement a custom AI chatbot tailored to our customer support needs. The project started with defining the key user journeys and chatbot intents based on the most common customer interactions we receive. From there, they developed a chatbot using advanced natural language processing (NLP) and retrieval-augmented generation (RAG) to ensure high response accuracy.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the first few weeks of launching the chatbot, we saw a clear impact. It was able to accurately respond to customer inquiries about 85–90% of the time, which was a big win right out of the gate. More importantly, we saw a nearly 50% drop in the number of support tickets handled by our live chat team, which freed up our agents to focus on more complex issues. On top of that, our customer satisfaction scores for chat-based interactions went up by over 20%, showing that users were getting quicker and more helpful responses.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was smooth and well-organized, with regular updates and weekly check-ins. They were responsive, flexible, and always delivered on time.

What was your primary form of communication with DigiMark Developers?

Email or Messaging App

What did you find most impressive or unique about this company?

The most was their deep expertise in AI and how well they adapted the technology to fit our specific needs. They worked like true partners—proactive, professional, and fully aligned with our goals.

Are there any areas for improvement or something DigiMark Developers could have done differently?

Honestly, No. They exceeded our expectations in every area.

BACKGROUND

Please describe your company and position.

I am the Sales Manager of Circle Logistics, Inc.

Describe what your company does in a single sentence.

We are a freight broker providing logistics solutions to a wide array of customers. We provide coverage in the continental United States, Canada, and Mexico across all modes of transportation; Dry Van, Flatbed, Reefer, Expedite, Oversize, Air, etc.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DigiMark Developers to accomplish?

• We hired DigiMark Developers to design and implement AI solutions tailored to our logistics operations.

SOLUTION

How did you find DigiMark Developers?

• Online Search
• Clutch Site

Why did you select DigiMark Developers over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from DigiMark Developers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Digimark Developers built a custom AI chatbot for customer support, handling tracking, FAQs, and issue escalation using NLP and RAG, reducing support load by 50% and boosting response accuracy to 90%.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The chatbot achieved 85–90% accuracy in answering customer queries within the first few weeks of launch
We reduced live chat support ticket volume by nearly 50%
Customer satisfaction scores increased by over 20% on chat-based interactions

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent. They shared regular updates, conducted weekly check-ins, and were quick to adapt when priorities shifted. Everything was delivered on time and 

What was your primary form of communication with DigiMark Developers?

Email or Messaging App

What did you find most impressive or unique about this company?

Their deep understanding of AI technologies and their ability to tailor solutions to our specific needs. We also appreciated their flexibility and professionalism. They truly felt like an extension of our internal team.

Are there any areas for improvement or something DigiMark Developers could have done differently?

Honestly, no. They exceeded our expectations in both execution and support throughout the engagement.

BACKGROUND

Please describe your company and your position there.

We are an information technology development company providing IT solutions to clients

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DigiMark Developers, and what were your goals?

We hired DigiMark to develop a custom workflow ECommerce Platform to fulfil a client order.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them through a website advertising IT development services and decided to try them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Develop the frontend, backend, for buyers, sellers and manufacturers

How many people from the vendor's team worked with you, and what were their positions?

There were 5 people working together with us.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were almost on time, the schedule did not vary too much, client was happy, bugs were less. Well architectured.

Describe their project management style, including communication tools and timeliness.

Communicated any queries, tracked bugs, log issues, had proper QA.

What did you find most impressive or unique about this company?

They were very communicative and efficient in their work.

Are there any areas for improvement or something they could have done differently?

Do more projects for me.