"Dev" MB

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a sourcing agent for manufacturing and construction companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Eiajus?

We needed help with communication center optimization.

SOLUTION

What was the scope of their involvement?

Eiajus automated our incoming and outgoing messages. They also transcribed sales calls and made suggestions based on potential customer requirements. The team handled the full implementation of these automation and transcription features.

What is the team composition?

We worked with one teammate from Eiajus.

How did you come to work with Eiajus?

Someone referred Eiajus to us. We chose them over other options because they were close to our geographic location, their pricing fit our budget, and they offered good value for the cost.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked together from January–August 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Eiajus' work helped us narrow our communication channels for various tasks and messaging. They also narrowed the scope of our requirements and project needs. As a result, we handled three times more customer interactions, and our customer satisfaction improved. After each completed project, we sent an internal customer survey.

How did Eiajus perform from a project management standpoint?

Eiajus delivered on time. We communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Eiajus' suggestions based on their experience were impressive.

Are there any areas they could improve?

I didn't think there was anything they could improve on.