Design Sprits

BACKGROUND

Please describe your company and position.

I am the Owner of The Johns Hopkins Center for Fetal Therapy

Describe what your company does in a single sentence.

I work with a specialized hospital in the U.S. focused on neonatal care and supporting families with premature or critically ill newborns.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Design Sprits to accomplish?

• compassionate website

SOLUTION

How did you find Design Sprits?

Online Search

Why did you select Design Sprits over others?

Good value for cost

How many teammates from Design Sprits were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Design Spirit handled everything, from branding visuals and layout design to full website development. They created a clean, calming interface with intuitive navigation and mobile responsiveness.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After launch, we saw a noticeable increase in online inquiries, smoother patient intake, and positive feedback from families who found the site easy to use and comforting.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were incredibly responsive, met all deadlines, and were flexible when we needed adjustments. Their team kept us in the loop throughout.

What was your primary form of communication with Design Sprits?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to blend sensitivity with smart design really stood out. They understood the emotional side of our work and translated that into the digital experience.

Are there any areas for improvement or something Design Sprits could have done differently?

Absolutely. If you want a website that’s both beautiful and functional, with heart behind it, Design Spirit is the team to call.

BACKGROUND

Please describe your company and position.

I am the Director of Finance of Chicago South Loop Hotel

Describe what your company does in a single sentence.

I'm in control of financing at chicago south loop hotel we are 3 stars guest house.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Design Sprits to accomplish?

• We hired Design Spirts for custom website development to create a better user experience and increase online bookings and visability.

SOLUTION

How did you find Design Sprits?

Online Search

Why did you select Design Sprits over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Design Sprits were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Bite-Sized DelightModus Hotel received a bespoke website which was compatible with mobile devices, an integrated book engine, SEO platform and CMS, specifically designed to meet the needs of the hotel to access the content and encourage new customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After the site was live, we saw more traffic coming into the website, more direct bookings, the visitors stayed on longer, and we received positive customer feedback on the look of the new design, better booking functions, easier to use overall website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always met the deadlines, responded quickly to any queries we had, and were very accommodating of our continued tweaks throughout the entire development process!

What was your primary form of communication with Design Sprits?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their eye for detail, understanding of the hospitality industry, and willingness to provide user-friendly web design really impressed me.

Are there any areas for improvement or something Design Sprits could have done differently?

More steps to be proactive with progression updates and a little quicker turn around on revisions and the experience would have been perfect!

BACKGROUND

Please describe your company and position.

I am the Owner of Matcha Tea

Describe what your company does in a single sentence.

We are a premium matcha retailer that provides ceremonial-grade matcha sourced directly from Japan, focused on wellness and tradition.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Design Sprits to accomplish?

• Logo Design
• Brand Development
• SEO
• CRM

SOLUTION

How did you find Design Sprits?

Online Search

Why did you select Design Sprits over others?

Pricing fit our budget

How many teammates from Design Sprits were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Design Spirit was responsible for reimagining our visual identity. The scope included:

• Discovery session to align on brand vision
• Multiple logo concepts and revisions
• Finalized brand color palette and typography
• A custom Shopify website design with product pages, educational blog, and SEO framework
• Mobile optimization, performance testing, and integration with our existing CRM and analytics

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since launching the new site:

• Bounce rate dropped by 22%
• Conversion rate improved by 37%
• Our average session time increased by over a minute
• We also saw a 40% increase in email signups via the redesigned blog and product pages

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth and organized. We had weekly check-ins, clear milestones, and deadlines that were consistently met. The team was responsive, open to feedback, and quick to pivot when we adjusted requirements mid-project.

What was your primary form of communication with Design Sprits?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Design Spirit has a rare ability to marry aesthetics with business strategy. Their creative direction was spot-on, but what impressed us most was how deeply they considered user behavior and eCommerce performance in every design choice.

Are there any areas for improvement or something Design Sprits could have done differently?

We would’ve appreciated more upfront clarity on post-launch support and maintenance options, but once discussed, they offered custom solutions that fit our needs.