Davel Creative Agency

BACKGROUND

Please describe your company and position.

I am the Communications Manager of Community Housing Innovations

Describe what your company does in a single sentence.

Community Housing Innovations helps families across Westchester, Long Island, Hudson Valley, and New York City achieve stable housing and financial independence.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Davel Creative Agency to accomplish?

• Redesign the website completely (Look, feel, brand, etc)
• Make the website easier to navigate (User friendly)
• Keep the website up to date (Take the professional recommendations to keep improving the website even after the launch)

SOLUTION

How did you find Davel Creative Agency?

Online Search

Why did you select Davel Creative Agency over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Community Housing Innovations (CHI) engaged Davel Creative to lead the full redesign and redevelopment of our organizational website, encompassing strategy, design, development, hosting, and ongoing maintenance. The scope of work was comprehensive and included end-to-end execution—from initial discovery and planning through post-launch support—ensuring a seamless and highly collaborative process. Davel Creative began with a thorough discovery and strategic planning phase, conducting a full audit of our existing website to evaluate technical performance, SEO, accessibility, and content structure. This resulted in a detailed discovery report outlining a new sitemap, recommended features, and a clear roadmap aligned with CHI’s mission and diverse audience needs. From there, their team delivered a complete website design and development package. Key deliverables included user-centric information architecture, intuitive navigation pathways for multiple stakeholder groups, and high-fidelity visual designs that aligned seamlessly with CHI’s branding. The front-end development resulted in a fully responsive, modern website optimized for both desktop and mobile experiences, while the back-end implementation provided a secure, user-friendly content management system that empowers non-technical staff to easily manage content. Davel Creative also integrated critical functionality to support CHI’s operations, including dynamic news and blog capabilities, an interactive events calendar, robust search features, and seamless integrations with third-party platforms such as Paycom, donation processing systems, CRM tools, and analytics platforms. Beyond development, Davel Creative established a reliable hosting environment with strong security protocols, automated backups, and performance optimization. They continue to provide ongoing maintenance and technical support, including system updates, uptime monitoring, and responsive issue resolution. Additionally, their team delivered comprehensive training and documentation, ensuring CHI staff could confidently manage and maintain the website independently. Overall, Davel Creative delivered a high-quality, scalable, and mission-aligned digital platform that significantly enhances CHI’s ability to communicate, engage stakeholders, and deliver resources to the communities we serve. Their professionalism, technical expertise, and commitment to excellence were evident at every stage of the project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The partnership with Davel Creative resulted in several measurable outcomes that demonstrate both immediate impact and long-term value for Community Housing Innovations (CHI): 1. Improved Website Performance & User Experience Significant improvement in page load speeds and overall site performance, contributing to a smoother user experience across devices. Fully responsive design led to increased usability on mobile and tablet, expanding accessibility for a broader audience. Enhanced navigation and information architecture reduced user friction, allowing key audiences (clients, donors, partners, and job seekers) to find information more efficiently. 2. Increased Engagement & Accessibility Improved accessibility standards (WCAG 2.1 AA compliance) ensured the website is usable for individuals with disabilities, aligning with CHI’s mission and regulatory requirements. Growth in time-on-site and page engagement due to more intuitive layouts, dynamic content (news, events, resources), and clearer calls to action. Expanded access to resources through a centralized library and improved search functionality. 3. Stronger Conversion & Operational Efficiency Streamlined donation, event registration, and inquiry processes through integrated forms and third-party platforms, resulting in higher conversion rates. Improved job application flow via Paycom integration, making it easier for candidates to engage with CHI opportunities. Reduced internal dependency on technical staff due to a user-friendly CMS, allowing CHI teams to update content in real time. 4. Enhanced Data & Decision-Making Capabilities Implementation of analytics tools (e.g., Google Analytics 4) enabled CHI to track user behavior, monitor performance, and make data-driven decisions. Ability to generate ongoing performance insights (traffic, engagement, conversions) to continuously optimize content and strategy. 5. Reliable Infrastructure & Reduced Risk Secure hosting environment with automated backups and uptime monitoring significantly reduced downtime risk and improved site reliability. Ongoing maintenance and support ensured consistent performance, quick issue resolution, and long-term scalability. 6. Strengthened Brand Presence Elevated digital presence with a modern, mission-driven design that better reflects CHI’s scale, impact, and professionalism. Increased credibility with stakeholders, funders, and partners through a polished and cohesive online experience. Collectively, these outcomes demonstrate a successful transformation of CHI’s digital platform—improving user experience, increasing engagement and conversions, and providing the infrastructure and tools needed to support continued organizational growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Davel Creative demonstrated strong project management throughout the entire engagement, marked by clear communication, organization, and a proactive approach to problem-solving. From the outset, their team established a structured project plan with defined milestones, timelines, and deliverables. They maintained consistent communication through regular check-ins, progress updates, and collaborative working sessions, ensuring all stakeholders remained aligned at each phase of the project. Their ability to clearly outline next steps and manage expectations contributed to a smooth and efficient workflow. Davel Creative delivered key deliverables on time and remained flexible when project needs evolved. While large-scale website projects often require adjustments, their team was highly accommodating and solutions-oriented, ensuring that any shifts in timeline or scope were handled seamlessly without impacting overall quality. Notably, they honored their commitment to complete the project within the agreed-upon budget, even if timelines extended, reinforcing their integrity and partnership approach. In terms of responsiveness, Davel Creative was highly attentive and client-focused. They were quick to address questions, provide recommendations, and implement feedback, often turning around revisions and requests efficiently. Their team demonstrated a strong understanding of CHI’s mission and operational needs, allowing them to anticipate challenges and offer thoughtful, strategic solutions. Overall, their project management approach was collaborative, transparent, and highly effective—resulting in a well-executed project that met CHI’s goals while fostering a strong and trusted working relationship.

What was your primary form of communication with Davel Creative Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Davel Creative was their ability to seamlessly combine strategic thinking, technical expertise, and a genuine commitment to our mission. Unlike many vendors who focus solely on execution, Davel Creative took the time to deeply understand Community Housing Innovations (CHI) as an organization—our audiences, our services, and the communities we serve—and translated that understanding into a thoughtful, purpose-driven digital experience. Their approach was highly consultative and forward-thinking. They didn’t just build a website; they provided strategic guidance on user experience, content structure, and long-term scalability. Their ability to anticipate needs, recommend best practices, and offer solutions that aligned with both immediate goals and future growth was particularly impressive. Additionally, their responsiveness and flexibility set them apart. They operated as a true partner rather than a vendor—adapting quickly, welcoming feedback, and maintaining a high level of professionalism and collaboration throughout the process. What was especially unique was their balance of creativity and functionality. The final product is not only visually compelling and aligned with CHI’s brand, but also highly practical, user-friendly, and easy for internal staff to manage. This combination of design excellence, technical capability, and mission alignment made Davel Creative an exceptional partner.

Are there any areas for improvement or something Davel Creative Agency could have done differently?

Overall, Davel Creative delivered an excellent experience, and there are no significant areas for improvement to highlight. Their team demonstrated strong project management, clear communication, and a high level of responsiveness throughout the engagement. They were proactive, organized, and consistently kept the project moving forward while remaining flexible to our needs. Notably, they were extremely accommodating on our end when we experienced internal delays in gathering and providing necessary content and information. Despite these challenges, their team remained patient, adaptable, and solution-oriented, ensuring the project continued to progress without compromising quality. Any questions or requests were handled promptly, and they maintained transparency around timelines and deliverables. Overall, we were extremely satisfied with their performance and would not suggest any meaningful changes to their approach.

BACKGROUND

Please describe your company and position.

I am the Owner of Project MCT

Describe what your company does in a single sentence.

Project MCT is a secure web tool for California authorized notaries that captures marriage license details once and generates accurate print-ready output on official pre-numbered confidential license and certificate forms and related paperwork in minutes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Davel Creative Agency to accomplish?

• To automate and streamline the notarial marriage registration process by reducing manual work, eliminating errors, and ensuring accurate, compliant document generation.
• Allowing notaries to concentrate on service rather than manula paperwork.

SOLUTION

How did you find Davel Creative Agency?

Referral

Why did you select Davel Creative Agency over others?

• Great culture fit
• Company values aligned
• Trustworthy Personnel and Management

How many teammates from Davel Creative Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The end-to-end build of Project MCT, a subscription-based web platform for California authorized notaries, designed to streamline confidential marriage license processing. The work of Davel Creative Agency included defining product strategy and an efficient workflow that eliminates repetitive manual data entry, reduces errors, and speeds up document preparation. Design and implement the UX/UI around an “enter once → generate full packet” experience optimized for fast appointments and consistent output, and deliver the document-generation layer with PDF field mapping to produce print-ready marriage-related forms and an itemized receipt template from a single data entry. A core technical component was developing a calibration and alignment approach to improve high-precision printing onto pre-numbered, pre-printed government forms while accounting for printer and form-variation issues. Davel also implemented WordPress with Paid Memberships Pro and Stripe to support secure access control, subscription billing (monthly/annual), and discount code handling, and established a prioritized roadmap for upcoming capabilities, such as notary acknowledgment support and client intake via a shareable link/questionnaire.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project’s success is measured by reduced manual entry and errors, faster document processing, and strong user adoption—ultimately saving notaries hours of work, minimizing stress, and making their daily workflow significantly more efficient and reliable.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was done professionally, and they demonstrated true empathy to understand the needs of our business and our clients to make sure the product fits its purpose and resolves the whole list of problems aimed to resolve, and sometimes beyond. 

What was your primary form of communication with Davel Creative Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

The most impressive thing was how the Davel team creatively resolved problems that to this day were not resolved by other companies, and the technological solution they created for us works in very strict regulatory frames. Also, what impressed us was their approach to problem-solving through teamwork. 

Are there any areas for improvement or something Davel Creative Agency could have done differently?

We continue using their ongoing support services and are planning to expand the solution with their help. Considering their input to our business, it is our pleasure to provide constructive feedback whenever we notice room for improvement, but right now, there is no outstanding feedback to share. 

BACKGROUND

Please describe your company and your position there.

I'm an internal communication and corporate culture specialist at a telecommunications company. We provide convergent telecom services to more than one million people.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Davel Creative Agency?

We hired the team to record and produce a video of a company event. 

What were your goals for this project?

For this project, we wanted to record our New Year's party in a cozy atmosphere where our local top-managers could speak freely and coherently.

SOLUTION

How did you select this vendor?

They were already our trusted partner, as we have hired them numerous times in the past to record our New Year's parties, local hackathons, song clips, or interviews. They've performed both video and photo services for us.

Describe the video(s) and the process in detail.

Before producing the video, we discussed all the video sequence details, special effects, and creative ideas. One videographer was present during the shooting process. Then, the documented material was edited into a first draft and updated according to our feedback.

What was your vendors' project management or feedback process?

After producing the video, they sent us drafts via Google Drive links and carefully reviewed the feedback we had offered via emails or phone calls. Their solicitation of feedback after the first draft allowed us to refine the content without waiting for the special effects to be completely ready. We received new versions of the video each week. The final draft was shown to us during a meeting, and the last touch-ups were made on the spot.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our initial goals were met, and they produced the video on schedule. Our target employee audience offered positive feedback.

How effective was the workflow between your team and theirs?

Their communication was seamless, and they stayed on schedule. The agency's employees are all very responsive, which made the process of editing the video fast and stress-free. Our initial discussions about our expectations helped both us and the team come up with the most effective solution for our project. We also appreciated how often we received new video drafts.

What did you find most impressive about this company?

Their team members are available via email, the phone, and various messenger apps. Outside of business hours, they also work at night and on weekends. They're open to updating their skill set according to our needs. They also don't hesitate to propose solutions that are better than ours.

Are there any areas for improvement?

They could improve their management of staged mass shots (for types of projects other than the one we hired them for). Also, they tend to find solutions to problems on-the-spot during video events. This could be avoided by better preparing their photographers and videographers beforehand.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Solar Group LLC, a power engineering company. We do installations in the area of renewable energy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Davel Creative Agency?

We needed a partner to do website maintenance, branding, web design and development, social media, SEO, etc.

SOLUTION

What was the scope of their involvement?

We had an initial meeting to go over our requirements. We’re new in the market as a brand, so they started with our website and how to position it in the market. They also created our brand's design and a brand book. They did everything themselves, though we work as one team.

How did you come to work with Davel Creative Agency?

I met their founder & CEO when I worked at a previous company that had collaborated with him. When I moved to this current company, I wanted to continue working with Davel Creative Agency because of their qualified services. We compared them to other companies and found that they’re one of the best, so we made the decision to continue working with them.  

What is the status of this engagement?

We started working together in January 2019, and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m very satisfied with their work. Our company name and branding stand out from our competition, which I’m very happy with. We started with social media activity last month, and we already have gotten a lot of calls from the residential market. We also have a lot of messages on our Facebook and Instagram pages.

Davel Creative Agency’s work has had a great impact in a short period of time. The quality of work is phenomenal.

How did Davel Creative Agency perform from a project management standpoint?

Project management is fantastic. They have a great organizational structure and are very flexible and punctual. I try to only reach out during working hours, but sometimes I need something done quickly. I can send them a message on the weekend and they’ll answer immediately.

We communicate through email, phone calls, WhatsApp, and Viber. We have a contact person on our team that’s in charge of working with them. We have regular meetings at least once a week in our office where we give them ideas and discuss the project.

What did you find most impressive about them?

They keep their promises and deliver on time, sometimes even before deadlines. They also do more than what we established in the contract. They are to write at least two articles for our webpage every so often; sometimes I ask for more and they’ve never said no.

Are there any areas they could improve?

No. We’re happy with them.