CybrOps

BACKGROUND

Please describe your company and position.

I am the CEO of Zenvertising

Describe what your company does in a single sentence.

Marketing agency with a focus on paid media and web design & development.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CybrOps to accomplish?

• Cybersecurity Testing / Security Hardening

SOLUTION

How did you find CybrOps?

Referral

Why did you select CybrOps over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from CybrOps were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We’ve partnered with CybrOps on multiple occasions to handle some of our most complex projects, involving high-level web applications, websites, and servers in need of thorough auditing, hardening, and post-breach recovery. Their expertise and professionalism have consistently exceeded our expectations, especially when dealing with critical security challenges following advanced cyber attacks. Over the past year, CybrOps has become our go-to, trusted partner for all cybersecurity matters, ensuring both our agency and our clients are protected. We highly recommend their services to anyone looking for a reliable and skilled cybersecurity team

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Professional audit including recommendations

Reduced Security Incidents after CybrOps implemented security measures

Improved system stability and performance after Cybrops audited and hardened web apps and servers

Compliance achievements

Client Retention and Satisfaction

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CybrOps consistently demonstrated excellent project management throughout our collaborations. They delivered each phase of the project on time, even when working under tight deadlines due to the critical nature of our clients' security needs. Their team was highly responsive to our requests, often going above and beyond to accommodate urgent situations, such as post-breach recovery or last-minute security audits.

Communication was clear and proactive, with regular updates provided at every stage of the process. They made sure to thoroughly understand our requirements and those of our clients, tailoring their approach to meet specific needs. In cases where unforeseen challenges arose, CybrOps quickly adapted, providing effective solutions without delays or disruption to the timeline. Their professionalism, responsiveness, and ability to deliver results consistently on schedule made them a reliable and trusted partner for us.

What was your primary form of communication with CybrOps?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly sets CybrOps apart is their world-class cybersecurity expertise paired with a refreshingly calm and approachable demeanor. Despite handling highly complex and often critical cyber threats, their team maintains a relaxed, confident approach that instantly puts both us and our clients at ease. They manage high-pressure situations with exceptional professionalism, making even the most daunting security challenges feel manageable.

Their deep knowledge and experience in the field shine through, but they never overwhelm with jargon or unnecessary complexity. Instead, they simplify the process, focusing on what matters most—delivering top-tier security solutions with a human touch. This balance between cutting-edge cyber expertise and a personable, accessible approach is a rare and invaluable combination.

Are there any areas for improvement or something CybrOps could have done differently?

No

BACKGROUND

Please describe your company and position.

 I am the Head of Presales of a telecommunications company 

Describe what your company does in a single sentence.

Simartis Telecom provides innovative software solutions and services for mobile operators such as GSMA-SAS certified eSIM consumer and OTA (Over-The-Air) platforms, focusing on enhancing customer engagement, optimizing SIM card and mobile service management, and improving overall network efficiency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CybrOps to accomplish?
Penetration Testing

SOLUTION

How did you find CybrOps?

Referral

Why did you select CybrOps over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from CybrOps were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for CybrOps in conducting penetration testing for Simartis involves a thorough evaluation of Simartis’ software application platform’s security. CybrOps will identify and attempt to exploit vulnerabilities within the platform’s code, architecture, and configuration, as well as assess the effectiveness of existing security controls. 
The testing will cover key areas such as authentication, authorization, data handling, input validation, session management, and defenses against common attack vectors like SQL injection, cross-site scripting (XSS), and cross-site request forgery (CSRF). The objective is to uncover potential security flaws that could be exploited by attackers, assess their impact, and provide Simartis with detailed recommendations for remediation.

Deliverables:

• A high-level overview tailored for Simartis, summarizing the overall security posture and major vulnerabilities identified by CybrOps.
• Documentation of each vulnerability discovered, including its severity, potential impact, and technical details, as identified by CybrOps.
• Remediation Recommendations including specific guidance provided to Simartis on how to address and fix the identified vulnerabilities, prioritized by severity.
• Risk Assessment as part of an analysis conducted by CybrOps to evaluate the risk posed by each vulnerability in the context of Simartis’ operational environment.
• Retesting Results. Follow-up report confirming that CybrOps has verified the successful mitigation of vulnerabilities after Simartis has implemented remediation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As a result of the penetration testing conducted by CybrOps, we identified and successfully mitigated  all important vulnerabilities, including several issues that might have posed security risks. Our overall security posture improved. This testing not only reduced our security risks but also led to more efficient security protocols, enhancing our operational security.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CybrOps demonstrated excellent project management throughout the engagement. They delivered all items on time, including the initial vulnerability assessment and the final report. Their communication was clear and consistent; we were kept informed at every stage of the process. 
They were highly responsive to our needs, promptly addressing any questions or concerns we had. Additionally, they were flexible and adaptable, accommodating a few last-minute changes to the scope without any delays. Overall, their project management ensured a smooth and successful collaboration.

What was your primary form of communication with CybrOps?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about CybrOps was their deep expertise and attention to detail. They didn’t just identify vulnerabilities; they took the time to explain the potential impacts and provided tailored remediation strategies that fit our specific needs. Their combination of technical proficiency and a customer-focused approach is also a key element.

Are there any areas for improvement or something CybrOps could have done differently?

No improvements needed.