Custom Patches Maker

BACKGROUND

Please describe your company and position.

I am the General Manager of a clothing manufacturing company

Describe what your company does in a single sentence.

We manufacture custom leather jackets for Canadians

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Custom Patches Maker to accomplish?

• To get the Custom embroidered one patches for the jackets

SOLUTION

How did you find Custom Patches Maker?

Online Search

Why did you select Custom Patches Maker over others?

• High ratings
• Close to my geographic location

How many teammates from Custom Patches Maker were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

My project was pretty simpl needed custom embroidered patches for a set of jackets here in Canada. Custom Patches Maker made the whole process easy. They understood what I wanted, sent clear previews, and delivered patches that looked sharp and professional.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered strong results so far. All patches arrived on time and this was good, with 100% accuracy to the approved design proof. Quality checks showed no defects, and the colours matched good way. Our team used them on jackets right away, and customer feedback on the look improved noticeably.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was solid. They kept me updated at every step and delivered the patches right on time. Any changes I requested were handled quickly, and they responded to my needs with clear communication and helpful guidance throughout the entire order process.

What was your primary form of communication with Custom Patches Maker?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was their mix of quality and communication. These guys didn’t just take the order-they genuinely cared about getting every detail right. Their quick responses, clear proofs, and consistency in delivering clean, sharp embroidery made them stand out from other patch vendors.

Are there any areas for improvement or something Custom Patches Maker could have done differently?

If I had to point out one thing, I’d say a slightly quicker preview approval time would make the process even smoother. Everything else was solid, but speeding up that early stage could help customers like me move from design to production a bit faster and other things was really good :)