CTS Translations Limited

BACKGROUND

Please describe your company and position.

I am the Translator of an other industry company 

Describe what your company does in a single sentence.

We offer translation and consulting services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CTS Translations Limited to accomplish?

• Translation

SOLUTION

How did you find CTS Translations Limited?

Online Search

Why did you select CTS Translations Limited over others?

Company values aligned

How many teammates from CTS Translations Limited were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

They are not the service provider and I was the one who offered translation services to this agency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project went well. There were only issues with communication and the staff's attitude.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The transaction went fine. Only issues with payment schedule.

What was your primary form of communication with CTS Translations Limited?

Email or Messaging App

What did you find most impressive or unique about this company?

Only that they have an allegedly reputable customer satisfaction.

Are there any areas for improvement or something CTS Translations Limited could have done differently?

They reportedly provide high quality services and friendly response to their clients. However, when it comes to their service providers (e.g., other freelance translators), they can be demanding and try to take advantage of them. The staff I communicated with wasn't forthcoming and would always come up with excuses to justify his attitude and behavior.