Craftic Logo

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Wednesday Herbs. My company makes handmade soaps and hand-poured herbal soy candles. I also resell organic teas, CBD products, and other items. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Craftic Logo?

I hired Craftic Logo to create my initial website.

SOLUTION

What was the scope of their involvement? 

Craftic Logo was supposed to create a WooCommerce site. It needed to have e-commerce capabilities as well as pictures and product descriptions.

What is the team composition? 

I only knew of a senior project manager and two other people. There was a web developer, too, but I never spoke with them.

How did you come to work with Craftic Logo?

I looked them up and saw that they had a beautiful website. They said that they’d worked with the likes of Coca-Cola and Pepsi and steered me toward other clients that they’d done pages for. They had a lot of beautiful logos that were awesome. But, when it came down to doing work for me, it was totally different.

How much have you invested with them?

I spent over $1,500.

What is the status of this engagement?

The project lasted from May¬–July 2020. They’re still hosting the site, but it’s not any good.

RESULTS & FEEDBACK

How did your relationship with the vendor evolve?

They kept making promises that they didn’t deliver on. For example, they’d give me a go-live date, but then the site wouldn’t go live. And, they kept wanting to charge me for so many additional things. At that point, I said to myself that this was a sham. This experience has taught me not to deal with businesses over the internet and, instead, shop locally. 

What evidence can you share that demonstrates the impact of the engagement?

I’m not sure if Craftic Logo bit off more than they could chew, but they didn’t do a good job. The website is live but doesn’t even function properly half the time. Because users can’t make purchases, they have to call me so that I can write up the invoices. 

As for the content, the visuals had no flash. The product descriptions weren’t good either, except for the last one that I did myself, and nothing was aligned. It just wasn’t a good depiction of my product.

How did Craftic Logo address the challenges that arose?

Craftic Logo ignored everything that I’ve tried to ask them after the fact. That’s why I contacted the Better Business Bureau, who, in turn, told me to contact the attorney general.

Are there any areas they could improve?

They need to improve everything.

Do you have any advice for potential customers?

Please do your research so that you find legitimate businesses. Don’t just go off of someone’s word because you need to dig deep into these companies.