Conexo

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Coffee Break Agency, an agency that helps online stores increase their profitability through email marketing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Conexo?

We needed help hiring a competent person to manage our clients' Klaviyo accounts. We were looking for someone experienced and ready to learn.

SOLUTION

What was the scope of their involvement?

Conexo has helped us find a reliable resource. Initially, they helped us identify the profile we needed and how to write a good job offer. Conexo has posted the job offers, found good candidates, and conducted interviews. The team has also helped us formulate the contract and create an interesting remuneration plan for the new employee.
Moreover, Conexo has helped us with the integration of the new recruit. Although the team has conducted technical tests as part of the recruitment process, we are in charge of the training. Still, Conexo has given us advice to ensure good training.

What is the team composition?

We've worked with 2–5 teammates from Conexo.

How did you come to work with Conexo?

Conexo was referred to me, and I chose them because they offered good value for the cost.

What is the status of this engagement?

We started working with Conexo in July 2026, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since we started working with Conexo, we've seen an impact on our quality of life. The new recruit is experienced and good at their job, so I've reduced my hours of work. I've divided my time spent on clients by three, which has made an enormous impact on my side. I've already delegated two client accounts to the new employee, so I have several projects moving forward even if I take a vacation or work less.
Moreover, I've saved around 20 hours per week. This time reduction has been effective since August 2026. I've also saved money because the new employee is cheaper than what I was paying before. Overall, I've saved time and money, and I now have more time to prospect and get new clients.

How did Conexo perform from a project management standpoint?

Conexo has delivered on time and even faster, one week ahead of schedule. The team always follows up, which makes a huge difference. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

I'm impressed by Conexo's ability to find someone specialized in Klaviyo quickly. I'm also impressed by the quality of their follow-ups.

Are there any areas they could improve?

I don't think there's anything they can improve on. Conexo has exceeded my expectations.

Do you have any advice for potential customers?

I've had two experiences with recruitment agencies, and I'm more than satisfied with Conexo.

BACKGROUND

Please describe your company and position.

I am the Owner of Humaxio - Formation et service-conseil

Describe what your company does in a single sentence.

Humaxio is a management consulting and professional training firm that supports SMEs, nonprofits, and social economy organizations with complex organizational and management challenges. Humaxio helps organizations understand their situation, identify the root causes of their challenges, develop practical solutions, and implement improvements.

Its services include management consulting, organizational diagnostics, human resources and organizational development, governance and administration, professional coaching, and customized training. Rather than simply providing generic training or advice, Humaxio works directly with organizations to analyze their specific reality and tailor solutions to their needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Conexo to accomplish?

• “Increase my client volume and maximize my time on high-value tasks.

SOLUTION

How did you find Conexo?

Other

Why did you select Conexo over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Conexo were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

# Scope of Work — Remote Administrative Assistant ## Position Purpose The Administrative Assistant provides remote administrative, operational, client, marketing and research support to Humaxio. The primary objective of the role is to **reduce administrative workload, improve organization and follow-up, and allow the consulting team to focus more time on high-value activities such as client consulting, analysis, strategy, relationship management and business development.** The Administrative Assistant will work remotely from Madagascar and will operate primarily through established procedures, templates, checklists and digital collaboration tools. ## 1. Administrative & Operational Support The Administrative Assistant will: * Organize and maintain digital files, folders and documents. * Manage routine administrative tasks and data entry. * Prepare, format and update documents, reports and presentations. * Maintain internal administrative records and databases. * Organize information received from clients and team members. * Maintain standardized templates and administrative documents. * Track deadlines, outstanding tasks and administrative follow-ups. * Ensure that documents are properly named, classified and stored. * Help maintain organized and up-to-date internal systems. ## 2. Calendar & Meeting Coordination The Administrative Assistant will: * Coordinate meetings and appointments. * Send meeting invitations and confirmations. * Manage calendar updates and scheduling requests. * Prepare meeting materials using information provided by the consulting team. * Send reminders and follow up with participants. * Take meeting notes when requested. * Document action items and maintain follow-up lists. * Follow up on outstanding administrative actions after meetings. The Administrative Assistant will **not be responsible for determining the strategic content of meetings or making professional decisions on behalf of the consultant.** ## 3. Client & Project Administration The Administrative Assistant will support the client experience by: * Creating and maintaining client files. * Organizing client documents and information. * Preparing client onboarding materials. * Following up with clients for missing administrative information or documents. * Maintaining project trackers. * Tracking project deadlines and deliverables. * Updating project status information. * Preparing standardized client communications for review or approval. * Maintaining records of client interactions and follow-ups. * Ensuring that required information is available to the consulting team before meetings. The objective is to ensure that **consultants do not spend valuable time chasing documents, organizing files or managing routine project administration.** ## 7. Marketing & Content Support The Administrative Assistant will support Humaxio's marketing activities by: * Maintaining the content calendar. * Preparing and scheduling approved social media content. * Uploading approved content to designated platforms. * Formatting website content using existing templates and procedures. * Repurposing existing content into basic formats. * Organizing marketing materials and visual assets. * Preparing newsletters or email communications using approved templates. * Maintaining lists of marketing activities and deadlines. * Collecting basic performance information from marketing platforms. * Supporting the administrative preparation of campaigns and promotional activities. The Administrative Assistant will **not be responsible for developing Humaxio's marketing strategy, positioning, brand strategy or final content decisions.** ## 8. Research & Data Collection The Administrative Assistant will conduct research and information-gathering activities based on clearly defined instructions. Responsibilities may include: * Conducting online research. * Identifying relevant organizations, companies, programs, events or contacts. * Collecting publicly available information. * Building and maintaining research databases. * Compiling information into spreadsheets or structured documents. * Comparing information according to predefined criteria. * Preparing preliminary research summaries. * Gathering information needed for proposals, presentations or business development. * Maintaining research sources and reference information. Research findings will be **compiled for review by the consultant**. The Administrative Assistant will not be responsible for providing professional conclusions, strategic recommendations or consulting advice. ## Role Boundaries The Administrative Assistant supports the consulting team but does not replace professional or strategic expertise. The following remain the responsibility of Humaxio's consultants: * Strategic analysis * Organizational diagnosis * Professional recommendations * Client consulting * Complex problem-solving * Strategic decision-making * Final review of client deliverables * Professional interpretation * Client negotiations * Business strategy * Final marketing positioning and messaging ## Expected Outcome The success of the position will be measured primarily by its ability to: 1. **Reduce administrative workload for consultants.** 2. **Improve organization and follow-up.** 3. **Reduce time spent on repetitive tasks.** 4. **Increase the capacity to serve more clients.** 5. **Allow consultants to spend more time on high-value activities.** The ultimate objective is to **increase Humaxio's client capacity while maximizing the consulting team's time on activities that generate the greatest professional and business value.**

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Measurable Outcomes Achieved Reduced the consultants’ administrative workload by approximately 30–40%.
• Reduced the time spent by consultants on routine client follow-ups and document collection by approximately 20%.
• Completed assigned research projects within agreed timelines and delivered information in structured, usable formats.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very good. They took the time to clarify my expectations and helped me with the onboarding process to make it easier for my new employee to integrate into the team. One of the biggest advantages was the fast communication and the efficient way everything was handled. This was a new challenge and a new experience for us, so we had some concerns and hesitations, but they were addressed very well. Overall, the process made things much easier for us, and we really appreciated the service.

What was your primary form of communication with Conexo?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What I really loved was that what they promised was exactly what they delivered. There was no gap between what was presented to me and the service I actually received. They understood my expectations, communicated clearly, and delivered exactly what I needed.

Are there any areas for improvement or something Conexo could have done differently?

for now, no

BACKGROUND

Please describe your company and position.

I am the CMO of Vistoo

Describe what your company does in a single sentence.

Vistoo is a Canadian real estate platform specializing in new construction homes, condos, and rental properties. The platform helps buyers and renters easily discover and compare new real estate projects across Canada, while connecting them directly with builders and developers. Available in English, French, Spanish, and Chinese, Vistoo is designed to provide a simple, modern, and user-friendly experience for anyone searching for a new home.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Conexo to accomplish?

• international recruitment

SOLUTION

How did you find Conexo?

Online Search

Why did you select Conexo over others?

Good value for cost

How many teammates from Conexo were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Conexo managed the end-to-end recruitment process for three offshore positions at Vistoo: two Sales Development Representatives and one Marketing Specialist. The scope of work included defining the candidate profiles, sourcing qualified talent, conducting initial interviews and assessments, and presenting a shortlist of candidates aligned with our requirements. Conexo also coordinated the interview process, supported us throughout the final selection, and helped facilitate a smooth transition toward hiring and onboarding.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The two SDRs are currently generating between $150,000 and $200,000 in annual revenue each. As they continue developing their expertise and knowledge of our industry, we forecast that each SDR could generate approximately $300,000 per year by next year.

The Marketing Specialist has also taken over most of the CEO’s day-to-day marketing responsibilities, allowing him to focus on higher-value strategic initiatives and the overall growth of the company.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes 3 weeks for each 

What was your primary form of communication with Conexo?

Virtual Meeting

What did you find most impressive or unique about this company?

The process was professional and efficient. We were also impressed by the quality of the candidates presented to us. Each profile was experienced, and well aligned with what we were looking for.

Are there any areas for improvement or something Conexo could have done differently?

We ran into a few internet issues with one of the employees at the beginning, but Conexo handled it quickly and had everything sorted out within a couple of days.

BACKGROUND

Please describe your company and position.

I am the Founder of BetaSpace

Describe what your company does in a single sentence.

Photography Studio

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Conexo to accomplish?

• Hire an employee who will contact clients and close my appointments

SOLUTION

How did you find Conexo?

Referral

Why did you select Conexo over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

How many teammates from Conexo were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Produce visual content consistent with the client’s brand identity. Showcase a property, capture an entrepreneurial journey, build a multi-channel personal brand, and fuel an ongoing social media presence.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

25% increase in the customer base.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team met the set deadline.

What was your primary form of communication with Conexo?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

The entire service is incredible, as is the follow-up afterward. It was reassuring.

Are there any areas for improvement or something Conexo could have done differently?

I don't think so I am very happy with the service provided.