Coast and Code Ltd

BACKGROUND

Please describe your company and position.

I am the MD of Funky Sleeze

Describe what your company does in a single sentence.

Air BnB

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Coast and Code Ltd to accomplish?

• Cleaning of house after check out
• Change of beddings

SOLUTION

How did you find Coast and Code Ltd?

• Online Search
• Referral

Why did you select Coast and Code Ltd over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Coast and Code Ltd were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for the cleaning service project includes: 1. **Initial Assessment**: Conduct a comprehensive assessment of the company's premises to determine cleaning requirements, including frequency, areas to be cleaned, and specific needs. 2. **Cleaning Schedule**: Develop a tailored cleaning schedule outlining the frequency and timing of cleaning tasks to ensure all areas are adequately maintained. 3. **Cleaning Procedures**: Define specific cleaning procedures for each area, including offices, common areas, restrooms, kitchens, and any specialized spaces, to ensure consistent and thorough cleaning. 4. **Staffing and Training**: Recruit and train a team of qualified cleaning staff to perform the required tasks efficiently and to the highest standards of cleanliness and professionalism. 5. **Supply Management**: Establish protocols for managing cleaning supplies, including procurement, storage, and inventory management, to ensure uninterrupted availability of necessary materials. 6. **Quality Assurance**: Implement regular quality assurance measures, such as inspections and audits, to monitor the effectiveness of the cleaning service and address any issues promptly. 7. **Communication Protocol**: Develop a communication protocol for addressing any concerns or special requests from the company, ensuring a responsive and proactive approach to client needs. Key deliverables include: - Cleaning schedule tailored to the company's requirements. - Trained and competent cleaning staff. - Consistently clean and well-maintained premises. - Regular quality assurance reports demonstrating compliance with cleaning standards. - Open communication channels for addressing any issues or special requests promptly. This comprehensive scope of work and key deliverables ensure the successful implementation and ongoing effectiveness of the cleaning service in meeting the company's needs and expectations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Improved Cleanliness: Conduct a cleanliness assessment before and after the janitorial service's intervention. Measure the reduction in dust, dirt, and grime on surfaces. 2. Time Saved: Keep track of the time the resident spends on cleaning tasks before and after hiring the janitorial service. Calculate the difference to show time saved. 3. Resident Satisfaction: Administer a satisfaction survey to the resident before and after using the janitorial service. Compare the ratings to demonstrate an increase in satisfaction levels. 4. Hygiene Standards: Measure the reduction in bacteria levels on frequently touched surfaces, such as doorknobs and countertops, before and after the janitorial service's visits.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The janitorial service's project management involved scheduling cleaning sessions and ensuring timely delivery of services by Coast and Code Ltd. They consistently delivered on 1. Punctual Service: The janitorial team consistently arrived at the scheduled time for cleaning sessions, allowing for minimal disruption to the resident's routine. 2. Response to Needs: When additional cleaning tasks were requested, such as addressing specific stains or areas of concern, the janitorial service responded promptly and efficiently. For example, when asked to focus on cleaning the kitchen more thoroughly after a cooking event, they accommodated the request during the next cleaning session. 3. Flexible Scheduling: In instances where the resident needed to reschedule a cleaning appointment due to unforeseen circumstances, the janitorial service demonstrated flexibility and worked to find an alternative time slot that suited the resident's needs. Overall, the janitorial service exhibited strong project management by consistently delivering on time and responding promptly to the resident's needs, showcasing their commitment to customer satisfaction.

What was your primary form of communication with Coast and Code Ltd?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

From the start of the project to finish, their attention to detail is outstanding, and I must give them kudos for following every single instruction given.

Are there any areas for improvement or something Coast and Code Ltd could have done differently?

- Prompt invoicing