Cleanse Force UK Limited

BACKGROUND

Please describe your company and position.

 I am the CEO of a consulting company 

Describe what your company does in a single sentence.

Consultin

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Cleanse Force UK Limited to accomplish?

• Clear a house
• Clean a house
• Give some piece of mind

SOLUTION

How did you find Cleanse Force UK Limited?

Online Search

Why did you select Cleanse Force UK Limited over others?

Company values aligned

How many teammates from Cleanse Force UK Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Clearing and cleaning of a property belonging to a buying COD and Hording COD

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Cleanse Force UK has demonstrated a total lack of consideration for their clients, showing zero respect for the sensitive nature of our situation. We had one critical window of opportunity to get this job done, and thanks to their incompetence and blatant dishonesty, that window is now gone, possibly forever.

If you value your time, money, and peace of mind, avoid Cleanse Force UK at all costs. They are a complete waste of time and have no regard for the well-being of their clients. Contact them at your peril.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

If you're considering hiring Cleanse Force UK for any cleaning services, especially for something as sensitive and important as a hoarder's house, I strongly urge you to reconsider. My experience with this company has been nothing short of a nightmare, and I would not wish this ordeal on anyone.

I contacted Cleanse Force UK in early June, after painstaking negotiations with a family member who finally agreed to have their home cleaned. The date and time were set for August 12th at 9 am. Given the delicate psychological situation, this was a crucial and carefully planned event. However, Cleanse Force UK proved themselves to be entirely untrustworthy, unreliable, and utterly unprofessional.

On the scheduled day, Monday, August 12th, we waited anxiously for their arrival. Instead of a cleaning team, we received a call from "Steve," who informed us that their truck had broken down and was an hour away. He promised to call back within 30 minutes. What followed was a day filled with endless calls, text messages, and complete silence from their end. It wasn't until late afternoon that I finally received a message stating they would arrive the next morning at 9 am.

Tuesday came and went in a similar fashion—no one showed up. Once again, I spent the entire morning attempting to reach them, with no response until 2 pm, when Steve called to say the truck was now repaired and assured us they'd be there on Wednesday morning, 100% guaranteed. When I asked if they wanted to cancel, Steve adamantly refused, insisting they would definitely be there.

Wednesday, 9 am—you guessed it, nobody showed up. After countless calls, texts, and even emails, I received an email from "Jane" in the afternoon, claiming the truck had broken down again due to a jammed gearbox. Conveniently, this story contradicted Steve's earlier excuse about a water leak. Clearly, these people can't even keep their lies straight.

What was your primary form of communication with Cleanse Force UK Limited?

Email or Messaging App

What did you find most impressive or unique about this company?

NOTHING excecpt from their impressive disregard for their clients

Are there any areas for improvement or something Cleanse Force UK Limited could have done differently?

EVERYTHING