Chatpliance Inc

BACKGROUND

Please describe your company and position.

I am the Founder of Cloud Botics Inc.

Describe what your company does in a single sentence.

Cloud Botics Inc. helps businesses automate operations, customer service, sales, scheduling, and data workflows through custom AI agents, chatbots, voice assistants, and intelligent automation solutions. We  also provide consultancy services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chatpliance Inc to accomplish?

• Reduce manual workload by automating repetitive customer inquiries and business processes.
• Increase lead generation and customer engagement with a 24/7 AI chatbot.
• Improve customer support response times through AI-powered automation.

SOLUTION

How did you find Chatpliance Inc?

Online Search

Why did you select Chatpliance Inc over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Chatpliance Inc were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Chatpliance Inc. was engaged to design and implement a custom AI-powered customer engagement solution for our business. The project included discovery sessions to understand our workflow, chatbot development, conversational AI configuration, and integration with our existing systems. Their team focused on creating a solution that could automate customer interactions, answer frequently asked questions, capture leads, and provide support outside of normal business hours. Key deliverables included a fully functional AI chatbot, customized conversation flows, system integrations, testing and deployment support, and ongoing optimization recommendations. The solution was designed to improve customer response times, reduce manual workload for our team, increase operational efficiency, and provide a better overall customer experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project successfully delivered the objectives we outlined at the start of the engagement. We saw significantly faster response times to customer inquiries, reduced manual effort required from our team, and improved availability through 24/7 automated support. The solution streamlined our customer communication process and allowed staff to focus on higher-value tasks rather than repetitive inquiries. The chatbot was deployed successfully, functioned as expected, and provided a more efficient experience for both customers and employees.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Chatpliance Inc. demonstrated excellent project management throughout the engagement. They maintained clear and consistent communication, kept us informed of progress, and were highly responsive to questions and feedback. Deliverables were completed on schedule, and any requested adjustments were handled promptly and professionally. The team took the time to understand our business needs and provided practical recommendations that improved the final solution. Their responsiveness, attention to detail, and commitment to meeting project goals made the entire process smooth and efficient.

What was your primary form of communication with Chatpliance Inc?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most was their ability to combine technical expertise with a strong understanding of business needs. Rather than offering a one-size-fits-all solution, they took the time to understand our goals and tailored the AI solution specifically to our workflow. Their team was highly knowledgeable, responsive, and proactive in identifying opportunities for improvement. We also appreciated their focus on delivering practical, measurable results rather than simply implementing technology for its own sake.

Are there any areas for improvement or something Chatpliance Inc could have done differently?

At this time, we do not have any significant areas for improvement to highlight. The team was responsive, professional, and delivered a solution that met our expectations. They communicated effectively throughout the project and were willing to make adjustments whenever needed. Overall, we were very satisfied with the engagement and the results delivered.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a home automation company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chatpliance Consultancy to accomplish for your home automation business?

We needed help increasing our customer base and making it easier for new customers to interact with us.

SOLUTION

What was the scope of their involvement?

Chatpliance Consultancy handles our customer relations and communications.

What is the team composition?

We work with 2–5 teammates from Chatpliance Consultancy.

How did you come to work with Chatpliance Consultancy?

Someone referred Chatpliance Consultancy to me. I chose them over other options because their pricing fit our budget, they offered good value for the cost, and their company values aligned with ours.

How much have you invested with them?

So far, we’ve spent less than $10,000 with them.

What is the status of this engagement?

We started working with them in May 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our project is still in progress, but Chatpliance Consultancy has already improved our response times. So far, it’s looking good.

How did Chatpliance Consultancy perform from a project management standpoint?

Chatpliance Consultancy delivers on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Their communication and response time are impressive.

Are there any areas they could improve?

There’s nothing they need to improve.

BACKGROUND

Please describe your company and position.

 I am the M.D of an ecommerce company 

Describe what your company does in a single sentence.

Retail and  e-commerce 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chatpliance Consultancy to accomplish?

To improve our customer engagement and operational efficiency through automation, product inquires, inventory tracking and real -time revenue reporting .

SOLUTION

How did you find Chatpliance Consultancy?

• Online Search
• Referral

Why did you select Chatpliance Consultancy over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

The project delivered by Chatpliance Consultancy involved the design, development, integration, and deployment of CynAI, a comprehensive conversational AI suite created specifically for retail and e-commerce operations at Sbog Global Enterprise across the United States, North America, and South America. 
The project focused on improving customer engagement, automating operational processes, enhancing communication channels, and increasing overall business efficiency through AI-powered solutions integrated into the company’s existing systems. Main Project Deliverables Included:

• Design and deployment of the CynAI conversational AI platform
• Multi-channel customer communication integration across chat, voice, WhatsApp, Messenger, SMS, and email
• Automated cart recovery system to improve sales conversion rates
• AI-powered product question and answer support system
• Return and customer support automation tools
• Voice support and customer interaction management features
• Real-time inventory tracking and reporting capabilities
• Email automation and customer engagement workflows
• Real-time revenue reporting and operational analytics dashboard
• CRM integration with automatic syncing of contact records, conversation history, order data, and support interactions
• Elimination of manual data entry through connected workflow automation
• System testing, deployment, and operational support implementation 

The completed project delivered a scalable and intelligent AI ecosystem that strengthened customer experience, improved operational efficiency, and supported the continued growth of Sbog Global Enterprise’s retail and e-commerce activities.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Key measurable outcomes achieved from the CynAI project implementation included:

• 35% increase in customer response efficiency across support channels
• 28% improvement in cart recovery conversion rates
• 40% reduction in manual customer service workload through automation
• 50% faster response time for product inquiries and customer support requests
• 30% improvement in customer engagement across chat, voice, SMS, WhatsApp, and email platforms
• 25% increase in operational efficiency through CRM synchronization and workflow automation
• 45% reduction in manual data entry and processing errors
• Real-time tracking and reporting implemented across inventory, sales, and customer interactions
• Centralized communication system successfully deployed across 6 customer engagement channels
• Improved scalability supporting retail and e-commerce operations across the United States, and beyonds 

These results demonstrated significant operational improvements, stronger customer engagement, and increased efficiency in retail and e-commerce management.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Chatpliance Consultancy demonstrated strong project management throughout the CynAI implementation process. The team maintained clear communication, provided regular project updates, and followed a structured deployment timeline from development through final integration and testing. 
All major project deliverables were completed on schedule, including the AI platform deployment, CRM integration, automation workflows, multi-channel communication setup, and reporting systems. Milestones were delivered within agreed timelines, allowing Sbog Global Enterprise to begin operational use without delays. The Chatpliance Consultancy team was highly responsive to our business needs and technical requirements. 
They quickly addressed feedback, adapted system features based on operational demands, and provided ongoing support during deployment and post-implementation phases. Their responsiveness, technical expertise, and commitment to delivering scalable solutions contributed significantly to the success of the project.

What was your primary form of communication with Chatpliance Consultancy?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed Sbog Global Enterprise most about Chatpliance Consultancy was their ability to combine advanced AI innovation with practical business integration. Unlike many technology providers that offer standalone automation tools, Chatpliance Consultancy delivered a fully connected AI ecosystem that integrated seamlessly with our existing CRM, customer support operations, inventory systems, and communication channels.
Their multi-channel approach across chat, voice, WhatsApp, Messenger, SMS, and email created a unified customer experience while significantly improving operational efficiency. The level of automation achieved without disrupting existing workflows was particularly impressive. Another quality that set Chatpliance Consultancy apart was their responsiveness, technical expertise, and deep understanding of retail and e-commerce operations. 
They tailored CynAI specifically to our business needs rather than offering a generic solution, ensuring scalability, reliability, and measurable business impact across multiple regions in the United States, North America, and South America. Their commitment to innovation, seamless integration, and results-driven execution distinguished them from other service providers we have worked with.

Are there any areas for improvement or something Chatpliance Consultancy could have done differently?

While Chatpliance Consultancy delivered a highly successful project overall, there are a few areas where improvements could further enhance future implementations. One area for improvement would be providing more in-depth onboarding and training sessions for internal teams during the early deployment phase.
Although the system was user-friendly, additional hands-on training and documentation would have accelerated internal adoption and reduced the learning curve for staff members managing the platform daily. Another opportunity would be expanding customization options within certain reporting dashboards to allow more flexible business-specific analytics and KPI tracking. 
Enhanced reporting personalization could provide even deeper operational insights for management teams. Additionally, faster turnaround times for minor post-deployment feature adjustments and optimization requests would further strengthen the overall support experience, especially during periods of rapid operational scaling.

BACKGROUND

Introduce your business and what you do there.

I’m an administrator at an educational institution.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chatpliance Consultancy to accomplish for your educational institution?

We hired Chatpliance Consultancy to help with automation support.

SOLUTION

What was the scope of their involvement?

Chatpliance Consultancy has set up CynAI across our chat and email channels. They’ve trained it on our product catalog and configured a cart recovery sequence. The team also provides weekly documentation on the number of users and handles troubleshooting.

What is the team composition?

We work with one teammate from Chatpliance Consultancy.

How did you come to work with Chatpliance Consultancy?

We found them through a referral. We chose them because their company values aligned with ours.

What is the status of this engagement?

We started working together in January 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Within the first 30 days, we saw a measurable reduction in parent visitation, and our support response time dropped from hours to seconds. We’ve also seen an improvement in customer satisfaction.

How did Chatpliance Consultancy perform from a project management standpoint?

Chatpliance Consultancy has delivered on time. We communicate via virtual meetings, email, and messaging apps.

What did you find most impressive about them?

Their delivery rate is very fast, and they’re always available to listen and suggest possibilities. The trainer was knowledgeable and professional.

Are there any areas they could improve?

There’s nothing they need to change.

BACKGROUND

Introduce your business and what you do there.

I'm an administrator at an education company that nurtures future leaders.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chatpliance Consultancy?

We needed help with providing prompt responses to questions being asked.

SOLUTION

What was the scope of their involvement?

Chatpliance Consultancy has been helping us respond to questions about our school. The team also reports the number of users every month.

What is the team composition?

We've been working with one teammate from Chatpliance Consultancy.

How did you come to work with Chatpliance Consultancy?

We found them through an online search and a referral. We chose them over other options because they were a great culture fit and their company values aligned with ours.

What is the status of this engagement?

We started working together in January 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've had fewer individual visits because the chatbot has resolved their difficulties. Before the inception of Chatpliance Consultancy's solution, we usually had around 20–30 visitors in a week, but after the introduction of the chatbot, the number reduced to about 5–10 in a week.

How did Chatpliance Consultancy perform from a project management standpoint?

Chatpliance Consultancy delivers on time and is reliable. We communicate through in-person and virtual meetings.

What did you find most impressive about them?

I'm impressed by their tendency to make changes to suit our purpose.

Are there any areas they could improve?

I don't think there's anything they can improve on.