Chapters Press Publishers

BACKGROUND

Please describe your company and position.

I am the Senior Manager of Blocky

Describe what your company does in a single sentence.

We provide a secure user friendly crypto wallet that helps everyday users buy, store and manage digital assets with confidence.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chapters Press Publishers to accomplish?

• Our goal was to create a fully functional book publishing platform that looked and felt simple enough for beginners but had the quality scalability and performance needed for serious authors and publishers. We wanted a platform that could compete visually and technically with the top players in the publishing space.

SOLUTION

How did you find Chapters Press Publishers?

• Referral
• Google and Social Media

Why did you select Chapters Press Publishers over others?

High ratings

How many teammates from Chapters Press Publishers were assigned to this project?

4-6

Describe the scope of work in detail. Please include a summary of key deliverables.

The project started with a full discovery phase. Chapters Press Publishers worked closely with our team to understand how users interact with book publishing platforms and where most existing solutions fall short. From there, they designed a clean minimal interface that emphasized clarity and trust on the development side, they built a cross platform publishing platform with multi format support real time sales tracking publication history and secure author authentication. They also integrated third party APIs for distribution printing and payment processing. Post launch they helped us refine the onboarding flow to improve retention and reduce confusion among first time authors.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The platform launched smoothly with zero major issues. Within a short period we maintained strong engagement thanks to the intuitive onboarding flow. It was especially praised for how fast and simple it feels compared to other publishing platforms. We also saw a notable drop in customer a support tickets related to navigation or publishing errors.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They followed a structured sprint system and kept communication transparent every milestone was met on time, and even when we requested adjustments mid project they handled it without delay or pushback. It always felt like a true collaboration rather than a traditional vendor client exchange.

What was your primary form of communication with Chapters Press Publishers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their sense of ownership. They treated the product like it was theirs not just another project in the queue. From the smallest design detail to backend workflows they cared deeply about reader and author experience as well as brand perception. They also had a strong understanding of publishing standards and content security which gave me a lot of confidence as a founder in the publishing space.

Are there any areas for improvement or something Chapters Press Publishers could have done differently?

Maybe more post launch analytics support. They helped us track basic KPIs but a deeper handoff around performance metrics and content data would made scaling easier. Still that's minor note overall, they were exceptional.