Candid

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Brightline Media Group

Describe what your company does in a single sentence.

NorthStar Consulting is a boutique marketing and strategy firm based in Austin, Texas. We help mid-market companies with digital marketing, brand strategy, and growth consulting. We partnered with Candid Studios for our annual company event photography and video needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Candid to accomplish?

• Professional photography and video coverage of our annual company event, including candid moments, speaker highlights, and team celebrations.

SOLUTION

How did you find Candid?

Online Search

Why did you select Candid over others?

Good value for cost

How many teammates from Candid were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Candid Studios provided full-day photography and video coverage of our annual company event in Austin, Texas. The team captured candid moments throughout the day, including speaker presentations, team celebrations, and networking sessions. Deliverables included a curated gallery of 200+ edited photos, a 3-minute highlight video for our social media channels, and a full-length event recap video for internal use. The team was professional, easy to work with, and delivered all assets within the agreed timeline.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The final deliverables exceeded expectations. Our client-facing event coverage was delivered two days ahead of schedule, and the edited assets were used in our Q3 investor update and on our careers page. Engagement on the social posts built from the shoot was up roughly 40% versus our in-house attempts, and the team handled a tight same-week revision request without friction. We would hire them again for the next event cycle.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was clean from day one. They confirmed the shoot schedule within 24 hours, sent a detailed shot list for sign-off, and delivered the full gallery on the agreed date. When we needed two additional angles for a client presentation, they turned those around the same day. Communication was proactive rather than reactive, which is rare for a vendor of this size.

What was your primary form of communication with Candid?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was the polish of the final edit. The footage had a consistent color grade and pacing that looked like a broadcast production, not a raw event recap. They also offered a candid-style documentary approach for the staff portion that our clients genuinely responded to. For a team this size, the production quality was a step above what we expected at this budget.

Are there any areas for improvement or something Candid could have done differently?

If anything, I would have liked a slightly earlier preview cut before final delivery so we could flag any missing moments. A short mid-project check-in call would have made the final handoff even smoother. Beyond that, the process was exactly what we hoped for.