Britenet

BACKGROUND

Please describe your company and position.

I am the Head of Marketing Research and Analysis Department of TEB Akademia sp. z o.o.

Describe what your company does in a single sentence.

TEB Akademia has been involved in supporting the development of non-public higher education institutions for 25 years. The company's main consulting areas include: development strategies, marketing in the education market, obtaining EU funds, academic and international cooperation, and strategic recommendations.

TEB Akademia is the founder of Poland's largest group of non-public universities, which includes Wyższe Szkoły Bankowe, operating in 11 cities, and Dolnośląska Szkoła Wyższa.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Britenet to accomplish?

• The main goal of the project was to prepare the Data Warehouse and analytical structures to build the Retention Report and enable the re-writing of existing reports in TEB Akademia. The reason for the project was to allow us to perform ad-hoc analysis and to enable the presentation and analysis of data on reports.

SOLUTION

How did you find Britenet?

Referral

Why did you select Britenet over others?

High ratings, Great culture fit, Referred to me

What was the size of Britenet’s team?

11

What was your primary form of communication with Britenet?

In-Person Meeting, Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

The Data Warehouse was built on the Microsoft and Pentaho platforms using the following tools:

• SQL Server Database 2017
• Pentaho Data Integration 8.3
• Microsoft Excel
• Power BI

The project included: analytical work, design of the Data Warehouse architecture, preparation of the Data Integration Layer and Data Warehouse in the relational model and analytical structures in Microsoft Power BI technology, as well as production of analytical and technical documentation.

Pentaho Data Integration was used as an ETL tool. The system consists of 3 main layers and several intermediate layers. The project also included the production of a Retention Report in the Microsoft PowerBI reporting tool.

The data sources from which the Warehouse retrieves Data and provides access for TEB Akademia are: CRM, SKS, dictionary files in Excel file format.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• launching of BI raports based on our Data Warehouse

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was at a very high level. We appreciated Britenet's ability to be a partner so flexible and committed to our organization's goals. On a day-to-day basis, the team communicated through Jira, and then we added Microsoft Teams to the communication as well.

What did you find most impressive or unique about this company?

The way Britenet was involved in the project deserves special appreciation. They made us feel as if Britenet specialists were simply an extension of our own team - they understood the business, and were as focused on results as we were.

Are there any areas for improvement or something {provider_name} could have done differently?

We have no major objections - a trustworthy partner that we do not intend to change.

BACKGROUND

Introduce your business and what you do there.

I’m a project manager at a transportation and logistics company. In my role, I’m responsible for technology and projects connected to customer experience and the technical side of our business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Britenet?

We needed help building a customer portal that wasn’t just an e-shop but could also allow our clients to communicate with us. The portal should enable clients to place orders and check the status of our cooperation. Our existing platform was built 15 years ago, so its features were obsolete. Therefore, we wanted to develop a new site using new technology and needed a company with experience in that field.

SOLUTION

What was the scope of their involvement?

Britenet is building our customer portal. Initially, we provided them with some documentation, the services we offer, and our idea; the solution needed to be modern and user-friendly. Together, we decided on how to build the site and how it should look through conversations. First, they built an MVP with a few features for our clients to check if the solution was acceptable for them. Britenet has launched several modules for our clients, and they’re developing more features.

In our business, we receive a lot of virtual attacks, so cybersecurity is important. We use Microsoft tools such as Microsoft Azure to secure the solution, and Britenet has helped us choose solutions from there. We’ve also had external checks with several third parties to test how these solutions can prevent attacks. 

The portal’s main features include order placing, pricing, and visibility. We provide transportation through roads and rails and also offer logistics, and the site includes order placement for each area. Britenet has also built a 24-hour pricing feature that wasn’t available on our previous platform. Currently, they provide hosting and maintenance services for the portal.

What is the team composition?

We have three development teams from Britenet, with about four teammates each. Additionally, we work with two project managers, 3–4 analytics teammates, two architects, testers, and a support team. 

How did you come to work with Britenet?

I’m unsure where we found them because I joined the project when Britenet was already our partner. The company searched in our market, and after several meetings, they chose Britenet because they were the best solution for us and used the newest technologies. 

How much have you invested with them?

We’ve spent around $1 million.

What is the status of this engagement?

We started working together in November 2020, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The MVP has been a game-changer; our clients really appreciate its features. The solution makes our services look better and offers new opportunities, which our clients appreciate. Thanks to this success, we've decided to have Britenet develop the next features. 

How did Britenet perform from a project management standpoint?

They deliver mostly on time, though sometimes there are minor delays. Britenet always helps us if we have a critical issue or changes we need right away. Overall, our cooperation is really good, as is our relationship.

Moreover, our communication is good and transparent. We have three status meetings a week, where we discuss daily work. We also use Microsoft Teams to chat; if we need to decide anything, we use this tool instead of waiting for a meeting. If there's an urgent matter, we call each other. 

They use Jira for project management, where they put all their assigned tasks, and we can see the status of each of them. We can also create tasks for the team on Jira, such as tickets and change requests. Internally, we use ClickUp for project management. 

What did you find most impressive about them?

Before this, we didn't have experience with this kind of solution, and Britenet has led us and shown us how we could build it. They've provided a great team to analyze our needs and provide solutions. Not every IT company can give such insight; most want the client to tell them how they should build something. Britenet has shared their know-how perfectly. 

Additionally, I appreciate the atmosphere of our collaboration; we work as friends, not as provider-and-customer. At meetings, we discuss things and laugh together. We can always count on Britenet, no matter what — I sleep well because I know they're keeping the solution going. 

Are there any areas they could improve?

I can't think of anything they need to improve; I'm really satisfied. 

Do you have any advice for potential customers?

Our cooperation with Britenet is going smoothly, so I recommend them to anyone.

BACKGROUND

Please describe your company and your position there.

Project Manager from Scheidt & Bachmann Fare Collection Systems GmbH

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Britenet, and what were your goals?

For Scheidt & Bachmann Fare Collection Systems Britenet did a series of projects on extending the front-end of a system utilizing IOT & Data Warehouse technology together with a database API development. The main challenges were to develop and implement the functionality of the push notification service using a SMS and e-mail gateways, develop a database API on Mulesoft for improving the database performance and to introduce or improve visualization in the user interface of the status of the devices or their components. The solution included designing of data models for notifications and device statuses, development of a set of web services from the scratch, as well as user interfaces for configuration of notifications and assignments of status types to the users. Enhance product functionality, f.e. one goal of the project was to streamline service, operations, and increase the fluidity of transmitted data. Thanks to the implemented solutions , we were able to streamline the way of sharing information about the current and predicted status of equipment in the field for station managers, service groups and technicians who keep equipment running at all times.This has a direct impact on the speed of response of technicians in emergency situations, whose job is to ensure the continuity of work.

SOLUTION

How did you select this vendor and what were the deciding factors?

We divided the whole project into parts - smaller projects. The first part of our project with Britenet was a pilot part. We wanted to check whether the contractor would live up to our requirements, the stipulations of the contract regarding the completion date, which was one of the key challenges. The purpose of such a division was to check the quality and manner of cooperation, which we evaluate very positively. Timeliness, high quality of delivered solutions, professional advice and openness to the customer's requirements and comments confirmed us that Britenet is a worthy partner to undertake further orders.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

For Scheidt & Bachmann Fare Collection Systems Britenet did a series of projects on extending the front-end of a system utilizing IOT & Data Warehouse technology together with a database API development. The main challenges were to develop and implement the functionality of the push notification service using a SMS and e-mail gateways, develop a database API on Mulesoft for improving the database performance and to introduce or improve visualization in the user interface of the status of the devices or their components. The solution included designing of data models for notifications and device statuses, development of a set of web services from the scratch, as well as user interfaces for configuration of notifications and assignments of status types to the users.

How many people from the vendor's team worked with you, and what were their positions?

2 Salesforce developers + 1 UI Designer + 1 tester + 1 PM

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The solutions were implemented within the required timeframe and commissioned with very positive feedback. The high quality of the service is confirmed by a small number of production errors and a small number of errors at the test level. All comments we directed to the Britenet team were considered and analyzed in detail. We paid particular attention to the high work culture and speed of response from the team.

Describe their project management style, including communication tools and timeliness.

We used Jira, which Scheidt & Bachmann had access to, to communicate about the progress of the work. We were able to track and verify project progress in real time. The Britenet team worked in the programming periods of several weeks (depending on the requirements), and we solved problems on an ongoing basis at the Project Manager and Project Owner level on the side of S&B and dev leader Britenet. Each project had some time left over to correct additional production bugs.

What did you find most impressive or unique about this company?

Britenet has fulfilled the contract in an exemplary manner. Professionalism, commitment, good communication, timeliness and expertise of the company's employees made it possible to create solutions that meet our requirements.

Are there any areas for improvement or something they could have done differently?

Errors were corrected on an ongoing basis after mutual consultation. As the Scheidt & Bachmann company, we continue to use the Britenet team's help to extend our cooperation.

BACKGROUND

Please describe your company and your position there.

Very friendly and and professional service! love working with Britenet team, every persona was very friendly, very engaged and supportive. We felt understood and able to express all our need with understanding. The product we received is amazing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Britenet, and what were your goals?

We were working on adapting Salesforce to our needs. We are specific organisation, as non profit organisation our need were not standard so it wasn't easy to find right team to work on our project. Britenet was just perfect.

SOLUTION

How did you select this vendor and what were the deciding factors?

Britenet was recommended to us by a friend who had the pleasure of working with Britenet. Subsequently, we learned about the ongoing Nonprofit Cloud implementations that Britenet had already completed. During the first meeting , Britenet already proved its competence and showed great understanding for organizations like ours.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project involved the development of the application to support the work of the foundation. The project was divided into three parts:

1. needs analysis
2. implementation
3. training/Overview of the system

Britenet on its side was responsible for the following:

Development:

• contacts service
• project service
• company service
• cases service
• sync with google calendar
• documentation and user manual verification of duplicates in the database

The implementation assumed the use of standard Salesforce functionalities - which allowed to reduce/eliminate the cost of maintaining the system (in the case of custom solutions, every now and then there may be the necessity to update the created functionalities/components - for the foundation, which does not have the resources for such projects, this is a good solution).

How many people from the vendor's team worked with you, and what were their positions?

The Britenet Team comprised of:

• Business Analyst
• Salesforce Developer
• Salesforce Technical Lead
• Project Manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The most important goal that has been achieved by implementing Salesforce in our organization is to speed up the office work of employees. From the testing phase of the application, employees emphasized its ease of use, simplicity and intuitiveness. The tool was tailored to our needs and designed according to our guidelines.

In addition, we noticed that the process of introducing new employees to the system's operation was significantly shortened due to comprehensive documentation that is easy to understand for non-technical people. Most of our employees use Salesforce in their work, and we see here the significant improvement in the quality and transparency of the databases in which we navigate.

Describe their project management style, including communication tools and timeliness.

Cooperation with Britenet was very good from the very beginning. We had a lot of concerns because we are not the classic business customer or commercial company, but since the first meeting we felt great understanding from Britenet. The whole team is very open and understanding, we felt listened to and understood - this was one very important aspect of our cooperation.

What did you find most impressive or unique about this company?

Britenet is the professional company that puts the customer at the forefront - his needs, goals and processes. As a result, throughout our cooperation we felt that it was the product that was being customized for us, and not the other way around - we to the product. The end result is the tool that realistically helps us in our daily work. We were particularly impressed by the professionalism we were able to experience at every stage of our cooperation and the willingness to thoroughly understand our needs.

Are there any areas for improvement or something they could have done differently?

No, the created application exceeded our expectations.

BACKGROUND

Please describe your company and your position there.

I work as a Human Resources expert in the Employment Agency Department at non-profit organization Aktywizacja Foundation. The goal of our Foundation is to become independent and improve the quality of life of people with disabilities through integrated activation activities, changing attitudes in the environment and the use of information and communication technologies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Britenet, and what were your goals?

Implemented solution made it possible for all branches of the organization to share data on employers and the history of their demand for the foundation's services. It made it possible to track the effectiveness of the organization's activities in various areas, such as activation of disabled people, conducting audits and training for employers.
The main aim of the project was to improve the existing processes related to establishing cooperation with employers, especially facilitating internal and external communication.

SOLUTION

How did you select this vendor and what were the deciding factors?

We heard about Britenet as a Salesforce partner who is engaged in Nonprofit Cloud implementations. We had a very positive impression after the first meeting, where we learned a lot about Salesforce and how this tool can improve the work of our organization.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project was divided into three phases - discovery, implementation and user acceptance testing together with end user training. Each phase was planned and led by the Britenet team. Main modules included in the scope of the project were:

• Database modeling
• 3 forms of lead capturing - email, web form, manual
• Employers auto-deduplication
• Data sharing between branches
• Job offers management
• Email templates for external communication
• Efficiency Reporting

The project team on our side was involved in all three phases of the project to provide business requirements, tasks prioritization, expected outcome for reporting and overall customer feedback on usability and functionality of the application.

How many people from the vendor's team worked with you, and what were their positions?

The Britenet team consisted of 4 people during the whole project timeline:

• Business Analyst
• Salesforce Architect & Technical Leader
• 2 Salesforce Developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

One of the most important areas that has improved significantly is the efficiency reporting process, which has been shortened thanks to its automation. The solution has been implemented and put into production with positive feedback. A few months after going live, there is a need to extend the implemented system with new functionalities, so the next phase of the project is being considered.

Describe their project management style, including communication tools and timeliness.

The Britenet team was very involved in the entire implementation process from the discovery phase to the last days of hypercare. The time of meetings was always adjusted to the availability of our team. The questions, problems or doubts reported by us were solved in a very short time.

During the implementation phase and after it, we had the opportunity to make changes to the system on an ongoing basis based on feedback received from our end users. The Britenet team has shown full commitment to preparing a solution at the highest level.

What did you find most impressive or unique about this company?

Britenet is a unique company on the IT market that shows full commitment to ongoing projects. The solutions proposed by the company put the customer and end users in the first place. At each stage of cooperation with Britenet, we could experience full professionalism in terms of both communication and technical knowledge. What also stands out is the sense of responsibility for the tasks entrusted to them and the ability to carry them out regardless of emerging challenges (technical or business).

Are there any areas for improvement or something they could have done differently?

We are satisfied with the overall cooperation with Britenet and we do not see any elements that we would like to change.

BACKGROUND

Please describe your company and your position there.

I am IT Manager responsible for Development and Maintenance of IT applications landscape in Insurance Company in Poland.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Britenet?

We decided to unify, clean and organize Customer data by introducing well defined and GDPR compliant Central Customer Database with Web application for data management and client servicing purposes. Our goal was mainly to increase efficiency and pace of work, make GDPR requests and its procesess' seamless and provide other systems with best quality customer data. With delivered products and Britenet's support we managed to make a big step towards Data Driven Company.

SOLUTION

How did you select this vendor and what were the deciding factors?

It was standard RFI/RFP process of selection. There were around 5 bidders in the process. Main criteria of selection: experience in Insurance, openness and flexibility and price. One of the factors was also already built trust to the Vendor in previous projects.

Describe the project in detail and walk through the stages of the project.

The project consisted of demanding analytical phase, designinig and building database structures and loading data for the purpose of marketing campaigns in Salesforce CRM. Apart from building central customer database and popullating it, there was one additional, important feature to create: GDPR compliant marketing campaigns execution.

The vendor was responsible also for:

• selection and creation of data metrics for key objects to be used by Salesforce Marketing Cloud
• Designing the Data Model, which is a model for building marketing campaigns
• Designing interfaces with external suppliers (Salesforce Marketing Cloud)
• Implementation of the above models in the existing customer environment

How many resources from the vendor's team worked with you, and what were their positions?

Vendor's team consisted of Project Manager and 10 IT specialists including Systems Architect, Developers and Testers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

It is operations efficiency that has been improved while meeting all GDPR requirements. The solution added a new value to customer service. Standardization and unification of data allowed to shorten time of searching and collecting them. New solution revealed actual status of data quality and supports it’s improvement.

How effective was the workflow between your team and theirs?

We’ve really liked cooperation with Britenet, which is really Agile, not only by means of using Agile methodology, but having agility in it's DNA and passing it on to the Client. Team used SCRUM approach, we worked in sprints and had weekly meetings to verify the progress. Overall a great cooperation between vendor's and client's team, which resulted in keeping on track budget and meet timeline. Britenet demonstrated a very high level of commitment both in terms of the delivery of the subject matter of the contract and in the way they collaborated and communicated, despite changing requirements. We used in the project Attlasian Collaboration tools.

What did you find most impressive or unique about this company?

Britenet has an open minded and client-oriented approach. They are flexible, but on the other hand they control the project and Client’s new ideas in reasonable and achievable shape, backing by their experience.

Are there any areas for improvement or something they could have done differently?

Rather not, probably preliminary analysis could be more detailed and better documented but in Agile this is how it works.

BACKGROUND

Please describe your company and your position there.

I am the Team Manager in the Trade Finance Department of the largest bank in Polish Financial Sector

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Britenet?

Britenet has created one of the biggest web portals in Poland with comprehensive information on export that includes all the data necessary to limit the risk associated with foreing trade.

What were your goals for this project?

We needed a platform with the following functionalities like a list of importing countries with reports on their economies and imported products.

The main objective was to create a list of constantly updated trade events from around the world with information on open public procurement available to Polish companies, base of internet portals dedicated to online sales around the world and easy access to financial products that are tailored to individual customer needs.

SOLUTION

How did you select Britenet?

We have already collaborated with Britenet in various areas since 2010. PKO BP invited several companies with which they had framework agreements to participate in the tender and chose the best of suppliers. What mattered was flexibility, professionalism and ease of communication.

We value Britenet for their quality, competence and punctuality, they simply turned out to be the best. The project was completed on time and on budget, which proves that a good choice was made.

The purchasing department and the technical department were the main ones responsible for selecting the supplier for the project and preparing the bank's requirements.

Describe the project in detail.

The project was the creation of a portal collecting all data on export from Poland. Among others, the created platform includes such functionalities as:

1. a wide range of data about countries all over the world with reports on their economies and imported products
2. constantly updated list of trade events from around the world
3. information on open public procurement available to Polish companies
4. a base of internet portals dedicated to online sales from around the world
5. reports and comprehensive information on key industries for Polish exporters
6. an automatic search engine for reports on contactors, which makes it possible to check if a potential contractor is credible
7. financial products offer tailored to individual customer needs.

What was the team composition?

Britnet's team consisted of Project Manager and 12 people cooperating with a team of five bank employees. Among developers there were a security administrator, administrator, testers, front and backend developers, analyst and software quality assurance engineer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Currently maintained and fully operational platform that received very positive feedback. It’s working perfectly and now the only thing we are working on is typical maintenance.

How effective was the workflow between your team and theirs?

We really like the cooperation with Britenet, everything in the project was done using the SCRUM approach, we have worked in sprints and had weekly meetings to check on the progress. Overall a great cooperation between teams, which resulted in maintaining the budget and timeline.

What did you find most impressive about this company?

Their involvement with our project, communication and incredible amount of knowledge and professionalism we don’t see in other vendors.

Are there any areas for improvement?

We are very happy with the end product which now has to be only maintained. We wouldn’t change anything about the previous process.

BACKGROUND

Introduce your business and what you do there.

I’m the CFO of a mutual insurance company. We mainly provide auto insurance, but we’re expanding into business instruments, such as bonds and warranties. We’re also active in agricultural insurance in Poland.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Britenet?

Our existing system couldn’t serve our new business services — bonds and warranties — so, we had to introduce a tailormade system into the company. We hired Britenet to implement a system that services that side of our business.

SOLUTION

What was the scope of their involvement?

In the first phase, they designed the business process of the system. Then Britenet developed and implemented the whole system. Effectively replacing our previous operations, which were based mainly on Excel files, emails, and phone calls, they implemented an analysis and reporting process.

Britenet was also responsible for designing the customer portal. It automates the communication process with our company. Customers have their own pages for providing financial reports for automation analysis.

What is the team composition?

We worked with 8–10 people in the first two stages, including a product manager, developers, testers, and business analysts.

How did you come to work with Britenet?

They had experience in designing systems for banking and insurance companies. Britenet gave us the best offer out of all the companies we looked at.

How much have you invested with them?

The total cost was around $500,000.

What is the status of this engagement?

The first contact with Britenet was in January 2020, and the deal was signed in April of that year. The system was launched in October 2020, and the last module was finished in January 2021. We plan to begin working with Britenet again next week to complete the system.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’ve received a lot of good feedback on Britenet from my internal team. Britenet’s system has improved our sales process. From February 2020–February 2021, our revenue from bonds insurance doubled, going from around $75,000–$125,000.

How did Britenet perform from a project management standpoint?

We used Jira for project management, but our daily meetings is what really contributed to our scuess. We had a one-hour meeting once a week, but we also had a 15-minute meeting each day to ensure communication between the vendor and our team. We actually learned a lot from them on how to organize a project and how to have effective meetings.

We had a deadline for mid-March 2021, but they finished the project in January because budget cuts shortened our project.

What did you find most impressive about them?

Britenet’s team was stable and organized. They provided more people when we needed to speed up the work. They also introduced us to a lot of good communication practices between the business side and IT side.

Additionally, they spent a lot of time asking us about our goals so they understood what we wanted. They maintained ownership of their work throughout the project.

Are there any areas they could improve?

Initially, communication wasn’t very effective because Britenet was used to working IT experts and we were new to the process. To remedy that, Britenet used more accessible language so we could understand what we were working on.

Do you have any advice for future clients of theirs?

The client should be prepared to describe their needs. Britenet is effective at design and development, but documenting their requirements will speed up the process.

BACKGROUND

Please describe your company and your position there.

Managing Director of Avista Ltd, 100% owned by Scheidt and Bachmann, supporting Fare Collection Systems.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Britenet?

The main objective of the project was to replace existing Fare Collection Backend System with new, integrated solution for railway operator. The new solution supports different sales channels such as ticket offices, ticket vending machines, internet sales, and sales on the train by inspectors.

What were your goals for this project?

Implement the project according to the time, budget and scope as it was contract based on public procurement law.

SOLUTION

How did you select Britenet?

Britenet is one of short listed suppliers, we are working with them since 2011 and support our projects with their experts or teams.

Describe the project in detail.

Project was divided into phases - design of the solution, development, implementation and SLA.

Functional scope was including modules like railway network management, sales channels management, tariff management, ticket management, sales registration, timetable and train management, ticket inspection, complaints management, data processing and reporting etc.

What was the team composition?

The team on the Britenet side changed over time and as the project progressed. In the most busy period it consisted of 4 development teams (~20 people) located in different locations:

• Project development Java
• UIS development
• Core development Java
• JasperSoft development Teams included:
  • Business Analyst
  • Java architect
  • Java developer
  • SQL developer
  • JasperSoft Developer
  • Tester Britenet team members were supporting Avista´s meeting with end customer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

To early to share

How effective was the workflow between your team and theirs?

Good communication and colaboration approach including understaing for project priorities.Continous communication on a project managente level about risks.

Britenet apointed a work coordinator on their end to coordinate a work between the teams. I would summarize that workflow was very efficient.

What did you find most impressive about this company?

They are a stable and well organized company. Avialabilty of different experts is on a very high level due to sufficient stuff number. Each emergency situation was understood and supported properly. Good time and quality.

Are there any areas for improvement?

Handover process after finising the work always can be improved.

BACKGROUND

Introduce your business and what you do there.

I’m a project manager for a nonprofit think tank.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Britenet?

We didn’t have a database, and needed to have Salesforce implemented.

SOLUTION

What was the scope of their involvement?

They implemented Salesforce. They provided individual databases for our different projects. There were three different inputs for the database, which helped with email preparation.

What is the team composition?

We worked with three people from the team.

How did you come to work with Britenet?

Britenet called us, offering their services.

How much have you invested with them?

There was no charge, as the project was done for a nonprofit.

What is the status of this engagement?

We worked together from July – August 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

It was a successful project. Salesforce is helpful for us and meets our needs.

How did Britenet perform from a project management standpoint?

We had routine meetings, and we communicated via email and phone. They were available, and we had additional meetings when needed.

What did you find most impressive about them?

They’re professional. Britenet listened to us and provided the right solutions for the challenges we had.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

They are the professionals, so just cooperate with them.