Blackgate Tech

BACKGROUND

Please describe your company and position.

I am the Director of a travel agency.

Describe what your company does in a single sentence.

Travel agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Blackgate Tech to accomplish?

• Secure the router
• Manage Windows computer
• Install new telephones

SOLUTION

How did you find Blackgate Tech?

Referral

Why did you select Blackgate Tech over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Blackgate Tech were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Secure the router, install new telephones and manage the Windows computers

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

slow downtime, fast response rate

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they finished before the agreed date

What was your primary form of communication with Blackgate Tech?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Highly professional and customer centric. They listen to your needs and have good prices

Are there any areas for improvement or something Blackgate Tech could have done differently?

no