Black Piano

BACKGROUND

Please describe your company and position.

I am the Account Management of Esevel

Describe what your company does in a single sentence.

Esevel powers businesses to centralize IT management for distributed teams. We simplify IT management effortlessly through a range of services, including device procurement, device tracking & management, onboarding & offboarding, global IT support, and global hardware support. Our platform streamlines processes, enhances security, and provides oversight, enabling companies to scale efficiently while managing their IT infrastructure with ease.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Black Piano to accomplish?

• Remote talent
• Cost-effective

SOLUTION

How did you find Black Piano?

Online Search

Why did you select Black Piano over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Black Piano were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We worked with Black Piano to hire remote talent for a few in-house roles - specifically SEO roles and Software Developer roles. The scope included sourcing, onboarding, and ongoing management like payroll. They essentially provided us with a plug-and-play hiring solution.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We've seen consistent improvements in organic traffic and visibility since bringing the SEO team on board. Our internal dev project has moved forward faster. A major benefit has been the cost savings - hiring through Black Piano has cut our expenses by over 50% compared to local hires.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Overall, communication was solid. They delivered most things on time and were generally responsive. At times, we had to follow up for updates, but nothing critical slipped through the cracks. They also stepped in quickly when we had questions or needed changes.

What was your primary form of communication with Black Piano?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to source good-quality talent quickly at the most affordable rates stood out. The fact that they also manage HR tasks such as payroll made things much easier for us. It’s been an efficient way to scale our team without taking on additional overhead.

Are there any areas for improvement or something Black Piano could have done differently?

There isn’t much to critique, but if anything, a more structured onboarding framework or toolkit for new hires might help them integrate even faster into the client's internal systems and workflows. That said, the team was very open to feedback and adjusted quickly based on our inputs.