Biztacs Technology

BACKGROUND

Please describe your company and position.

I am the Director of Chef Baldo Ltd

Describe what your company does in a single sentence.

Experience our enchanting setup where every visit is filled with memorable moments in a captivating atmosphere.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Biztacs Technology to accomplish?

• Create a professional restaurant website that highlights our menu and brand.
• Make it easy for customers to find us and contact us online.

SOLUTION

How did you find Biztacs Technology?

Clutch Site

Why did you select Biztacs Technology over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Biztacs Technology were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website Development Design and development of a modern, responsive website for the restaurant.Features included: menu display, contact form, Google Maps integration, and optimized loading speed.Mobile-friendly and SEO-ready to improve visibility. AI Agent Integration Setup of an AI-powered chatbot to assist customers with menu inquiries, reservations, and FAQs.24/7 automated support integrated seamlessly into the website. Social Media Management Creation and optimization of business profiles on platforms like Instagram and Facebook.Regular posts with branded creatives to engage customers.Basic strategy for promotions and growing online presence.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website – The new site increased online visibility, with more customer inquiries coming through the contact form and Google search.
AI Agent – Customers started using the chatbot for quick questions, reducing manual follow-ups and improving response time.
Social Media – Engagement grew steadily with regular posts, leading to more followers and customer interactions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Biztacs managed the project very professionally. They delivered all items on time and kept communication clear throughout. Whenever we had a request or needed changes, they responded quickly and with helpful solutions.

What was your primary form of communication with Biztacs Technology?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most about Biztacs was their ability to combine creativity with technical expertise. They didn’t just build a website and tools—they understood our business needs and tailored everything to fit. Their responsiveness and attention to detail made the experience smooth and reliable.

Are there any areas for improvement or something Biztacs Technology could have done differently?

Overall, the experience was very positive. The only area for improvement would be to provide even more training or documentation after delivery, so our team could make small updates independently without always needing support.

BACKGROUND

Please describe your company and position.

I am the CEO of Sharmas Power Ltd

Describe what your company does in a single sentence.

Sharma’s Power Ltd is dedicated to delivering the finest Indian spices and herbs to customers across the UK. With a focus on authenticity, quality, and sustainability.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Biztacs Technology to accomplish?

• Ecommerce Website
• Responsive Design
• Very Fast Delivery

SOLUTION

How did you find Biztacs Technology?

Clutch Site

Why did you select Biztacs Technology over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Biztacs Technology were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Responsive Ecommerce website with payment gatway

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increase online sales by 20%, Expand into the European market,Improve customer relationship management

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Biztacs demonstrated strong project management throughout the development of my online shop. They established clear timelines and milestones from the outset, and consistently delivered items on time. For example, the initial website mockup was presented on the agreed-upon date, and the final site launch was completed within the projected timeframe. They were highly responsive to my needs, proactively communicating updates and promptly addressing any questions or concerns I had. When I requested a specific change to the product page layout, they quickly incorporated the feedback and presented me with a revised version within 24 hours. Their proactive communication and responsiveness made the entire process smooth and efficient.

What was your primary form of communication with Biztacs Technology?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Biztacs Technology's proactive communication and problem-solving abilities impressed us. They didn't just passively receive instructions; they actively engaged with me throughout the process, offering suggestions and anticipating potential challenges. For example, when we encountered a minor technical hurdle integrating a specific payment gateway, they didn't just report the problem; they presented me with two alternative solutions and explained the pros and cons of each. This proactive approach and their ability to find effective solutions truly set them apart

Are there any areas for improvement or something Biztacs Technology could have done differently?

While the project was a success, perhaps a more detailed initial onboarding process could have further streamlined the early stages.